Comcast - Internet not working for weeks

I have reset the modem several times in the past few weeks however it still is not working properly. I do work from home weekly and now this issue is effecting my performance and production for work. Please advise if a technician can come onsite to install a new line? Thank you
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ID
#2096903 Review #2096903 is a subjective opinion of poster.
Service
Comcast Xfinity Internet Service
Preferred solution
Need to install new line

Comcast - In ability to get serv IU ce installed

1.0
Details
First off let's talk language barrier. Bring customer service back to states. Secondly no record of online orders. 3. Want to do credit check on long time customer. Who was adding service. 4. Service appt 8 to 2 window. No show no call. I still do not have internet service. I have wasted 12 hours of my time trying to get this installed absolute joke.

User's recommendation: Dont do it has to be ithers.

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ID
#2080416 Review #2080416 is a subjective opinion of poster.
Service
Comcast Xfinity Internet Service
Loss
$600
Preferred solution
Deliver product or service ordered

Comcast - Broken cord

I Believe Amy Modem Cord Has A Shortage In It . The Slightest Move Of the box and it Turns off . Now its not coming on at all.
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ID
#2069418 Review #2069418 is a subjective opinion of poster.
Service
Comcast Xfinity Internet Service
Preferred solution
Deliver product or service ordered

Comcast - Problems with my Internet

2.0
Details
Internet. Sporadically dropping my connection. Load of application on computer Very slow. Very poor connection quality, consistently and ongoing. Very difficult to connect w Comcast custoer service and tech support. Auto phone systems do not allow connection to real person.
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1 comment
Anonymous
#1882303

Me too!! It's like their bidding some big secret! They won't let me view my contracts or monthly invoices?!!

ID
#1979752 Review #1979752 is a subjective opinion of poster.
Service
Comcast Xfinity Internet Service
Preferred solution
Deliver product or service ordered

Comcast - I had order internet service and I have not received the Box Automotive as yet

Been calling no one pick up I order internet essential and I have not received a box as yet and it was a internet for my kids for them to do their school work and I have not received anything and it's supposed to been here from the 8th of April so I don't know what's going on
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ID
#1872883 Review #1872883 is a subjective opinion of poster.
Service
Comcast Xfinity Internet Service
Pros
  • Customer service representatives
Cons
  • Phone system disconnects
Preferred solution
Deliver product or service ordered

Comcast - Couldn’t get a hold of tech support

1.0
Details
Comcast is the worst and their support couldnt be less helpful if they tried. I would trade my left nut to have this company shut down.

User's recommendation: Avoid at all costs.

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ID
#1842767 Review #1842767 is a subjective opinion of poster.
Service
Comcast Xfinity Internet Service
Cons
  • Being ignored over and over
  • Disregard for their customers

Comcast - My wifi isnt working my modem broke

My WiFi speed is at 320 my modem is heating up
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ID
#1834765 Review #1834765 is a subjective opinion of poster.
Location
Albuquerque, New Mexico
Service
Comcast Xfinity Internet Service
Pros
  • Comcast internet
  • Quality of braodcasts
Cons
  • Modem goes out twice a year
Preferred solution
I need a new modem this happened last time to me and has been going on the month of march

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Verified Reviewer

Xfinity - Read every paper they give you or they will screw you over

So last February my landlords husband died and she calmed Xfinity to get her bill lowered to a affordable amount and those *** told her she couldn't and that if she changed anything it would cost her another $10.00 a month. What the *** All they care about is money and screwing people over
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ID
#1810778 Review #1810778 is a subjective opinion of poster.
Service
Comcast Xfinity Internet Service

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Comcast - Do business w/ someone else!

1.0
Details

Update by user Feb 14

Comcast has not contacted me, nor have they resolved my issue. They continue to charge me for internet services that I'm not getting! BUNCH OF CROOKS!!!

Update by user Jan 15

They have put my entire life on hold for 8 days! Pissed doesn't even begging to cover it!!!

Original review posted by user Jan 15

I ordered internet service from them on Jan 9. I received my "DIY kit" b/c now its $70 bucks just for them to get out of the truck! So, I went to self install the unit & it turns out that they sent me a male to male coax cable. Naturally, as is everyone's the cable end, coming from the wall, is male. So, what good are 3 male ends gonna do me w/ not a female in sight? I immediately called on Jan 10 & they said they would have it to me on Monday. Well, they didn't. So I call & get a response that it will be delivered the same day. Really? Its 3 pm but she guarantees it. No cable comes. I call Tuesday, , & its promised for the next day. It doesn't come. Even IF a cable was mailed Friday, as promised, it should have been here by now! So, I call them Wednesday my 4th call about the issue & ask for a supervisor--repeatedly. She not only refuses to send me to her supervisor the many times I asked, but she hung up on me! I called back but I got the same results. No one would let me speak w/ a supervisor. There must be some kind of punishment if that happens. It was a call center outsourced to China. Now, since they're billing me, I'm paying for a service that I'm not getting!! And I'm losing money. I lost a lucrative contract that I was supposed to get but, I STILL DON'T HAVE ANY *** INTERNET!!! THEY ARE COSTING ME MONEY!!! So, I am lividly furious, but, not beaten. Any ideas? My route is obviously the slime highway!! HELP!!!
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ID
#1762632 Review #1762632 is a subjective opinion of poster.
Service
Comcast Xfinity Internet Service
Cons
  • Expensive for what you get
  • Holding xfinity mobile hostage
  • Lousy unreliable service
Reason of review
Poor customer service
Preferred solution
Price reduction

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Comcast reviews

Xfinity - Pissed off long time customer

3.2
Details
I have tried unsuccessfully for the better part of an hour to talk to someone about my Xfinity Internet. Unfortunately when I am prompted I have to push one for English. However, I never get anybody that speaks English. I’m not talking to anyone unless they can talk to me where I can understand them!
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ID
#1657741 Review #1657741 is a subjective opinion of poster.
Location
Naples, Florida
Service
Comcast Xfinity Internet Service
Pros
  • Bundled product
  • Technicians were nice
Cons
  • Calling waiting time
  • Horrible customer service and billing
  • Being shunted to mexico

Comcast - Waste of service

Apparently they door knock sales that they don't tell you or ask you about. There is some magical do not knock list that you can bet put on but this company cares less about its customers than anything else. You're one of the herd and any feedback is met with well that is how e do business. Wish there was another option in my area but you have to pick the right evil...and fortunately in this line Comcast is probably the worst evil. Oh by the way the xFI pods are the only thing that works based on their claims so you get screwed by a product that only works with their service that you cannot return when and if you ever leave their service.
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ID
#1555463 Review #1555463 is a subjective opinion of poster.
Service
Comcast Xfinity Internet Service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.5
Details
Comcast - Slow *** internet
this is getting to the point where comcast is just isn't trying anymore. I am paying for internet speeds of 150mbps down and 5mbps up and I am getting 33mbps down and 6mbps up. I have called several times and had someone come out. they informed me that it would be a...
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1 comment
Anonymous
#1619271

I also have the exact same issue with speed! Contacted Corp and essentially was told there was nothing they could do about it.

I explained to the gentleman I spoke with that they were providing false advertisements about the speed. They sale Xpods however, will not provide them at no charge because of the lack of speed they say they provide, that they actually do not.

ID
#1394690 Review #1394690 is a subjective opinion of poster.
Location
Houston, Texas
Service
Comcast Xfinity Internet Service
Cons
  • Complete lack of customer service
  • Poor service
Reason of review
Bad quality
Loss
$200
Preferred solution
Let the company propose a solution

Comcast - Remote Not Working

Comcast - Remote Not Working
Comcast - Remote Not Working
First started out the Comcast Remote wasn’t working Called Comcast and now their remote is not working nor the sound on my tv remote The rep says I have to go to their local office and get a new remote Mind you I just paid a bill of $195.00 for a service I cannot even watch and it has messed up my tv remote I am sick of Comcast! TV screen messing up as before in June also Almost time for my contact to be up
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Featured
ID
#1371701 Review #1371701 is a subjective opinion of poster.
Location
Mobile, Alabama
Service
Comcast Xfinity Internet Service
Reason of review
Damaged or defective

Comcast - I feel sorry for the Customer Service Reps

2.2
Details
Comcast sets themselves up for failure. All I wanted was the internet. I was going to do the self-install, but I only got two wires without the box. With seven o clock only half an hour away, I quickly tried to call the service center near me to pick one up. It took me 8 calls to figure out that they do not have a number for the service center!!! It is a SERVICE center!!!! The automated response system is awful. I only wanted a phone number but I started to get advice from a robot about how to plug in my box that never got to me. Oh, but they didn't forget to send a little notice about how I will be charged 10 dollars more if I don't switch to paper-free. I was finally met by an agent who gave me the exact same number I had just called. After spending an hour on the phone, they still could not switch me to paperfree. The service reps have absolutely no power and are there just to get screamed at. Anyways they were nice enough to waive the shipping and handling cost for the second box. If comcast didn't have reps ask for you information just after the robot did, i would have been so much better off. It took forever to get a simple thing done. I can't even imagine getting anything installed for me.
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1 comment
Anonymous
#1340402

I do not like calling customer service to get someone I can't understand from a foreign county. Why doesn't Comcast hire within the U.S.

to service U.S. sales.

ID
#1054153 Review #1054153 is a subjective opinion of poster.
Service
Comcast Xfinity Internet Service
Pros
  • Personal customer service
Cons
  • Delivery
  • Constantly repeating same information
  • No escalation process beyond scripted customer reps
Reason of review
Problem with delivery
Preferred solution
I would simply like to speak with a manager

Comcast - Xfinity Internet Service Review

1.3
Details
My internet service has been on an off for two weeks. All Comcast does is send out a service tech. The answer is always the same, "it's an outside problem and the Comcast maintenance Dept will be out to fix the problem.". Maintenance never fixes the problem. Now use my Verizon phone as hot spot and it works great!! I understand Verizon is coming up with new technology that will allow a complete by pass for Comcast cable too. That will cripple Comcast and eliminate their monopoly on bad service. 1500 ocean bay drive key largo Florida
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1 comment
Anonymous
#1292168

I cancelled service due to lack of customer service and being tired of talking to a non English speaking poon jab ,,, therefore i sent equipment back and 2 months later still being charged for equipment. It of my opinion they are illegally trying to take money from me I do not owe.

After several hours on the phone , I finally have decided to hirer an attorney and hopefully sue there hind ends off this planet.,,again in my opinion they are running a corrupt business,, and needs to be criminally and financially held accountable. I will go back to rabbit ears and 4 channel before ever calling these people again,,, the stress they have *** through is unforgiving and they should have to pay billions of dollars to satisfy every customer the have ever jerked around.

ID
#1011144 Review #1011144 is a subjective opinion of poster.
Service
Comcast Xfinity Internet Service
Reason of review
Poor customer service