Product: Comcast Xfinity Internet Service Clear all filters (7 of 7 reviews match)
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Comcast - Waste of service

Apparently they door knock sales that they don't tell you or ask you about. There is some magical do not knock list that you can bet put on but this company cares less about its customers than anything else. You're one of the herd and any feedback is met with well that is how e do business. Wish there was another option in my area but you have to pick the right evil...and fortunately in this line Comcast is probably the worst evil. Oh by the way the xFI pods are the only thing that works based on their claims so you get screwed by a product that only works with their service that you cannot return when and if you ever leave their service.
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Author
Service
Comcast Xfinity Internet Service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #1555463 is a subjective opinion of poster.
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Comcast - Worst company ever

1.1
Details
Comcast (which has been changing its name to Xfinity to escape the stench of its terrible reputation) has charged me $270 "early termination fee" for having the audacity to move to an area that does not offer Comcast's services. This is how they treat customers that stayed with them 13 years. Avoid them if at all possible!!
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Author
Service
Comcast Xfinity Internet Service
Reason of review
Poor customer service
Loss
$270
Preferred solution
Full refund
Tags
Review #1485563 is a subjective opinion of poster.
1 comment
1.4
Details
Comcast - Slow *** internet
this is getting to the point where comcast is just isn't trying anymore. I am paying for internet speeds of 150mbps down and 5mbps up and I am getting 33mbps down and 6mbps up. I have called several times and had someone come out. they informed me that it would be a...
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Anonymous
#1619271

I also have the exact same issue with speed! Contacted Corp and essentially was told there was nothing they could do about it. I explained to the gentleman I spoke with that t...

Author
Service
Comcast Xfinity Internet Service
Cons
  • Poor service
  • Complete lack of customer service
Reason of review
Bad quality
Loss
$200
Preferred solution
Let the company propose a solution
Review #1394690 is a subjective opinion of poster.
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Comcast - Remote Not Working

Comcast - Remote Not Working
Comcast - Remote Not Working
First started out the Comcast Remote wasn’t working Called Comcast and now their remote is not working nor the sound on my tv remote The rep says I have to go to their local office and get a new remote Mind you I just paid a bill of $195.00 for a service I cannot even watch and it has messed up my tv remote I am sick of Comcast! TV screen messing up as before in June also Almost time for my contact to be up
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Author
Service
Comcast Xfinity Internet Service
Reason of review
Damaged or defective
Review #1371701 is a subjective opinion of poster.
1 comment
2.3
Details
Comcast sets themselves up for failure. All I wanted was the internet. I was going to do the self-install, but I only got two wires without the box. With seven o clock only half an hour away, I quickly tried to call the service center near me to pick one up. It took me...
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Anonymous
#1340402

I do not like calling customer service to get someone I can't understand from a foreign county. Why doesn't Comcast hire within the U.S. to service U.S. sales.

Author
Service
Comcast Xfinity Internet Service
Pros
  • Personal customer service
Cons
  • Automated messaging
  • Billing practices
  • Constantly repeating same information
Reason of review
Problem with delivery
Preferred solution
I would simply like to speak with a manager
Review #1054153 is a subjective opinion of poster.
1 comment
1.3
Details
All Comcast does is send out a service tech. The answer is always the same, "it's an outside problem and the Comcast maintenance Dept will be out to fix the problem.". Maintenance never fixes the problem. Now use my Verizon phone as hot spot and it works great!! I...
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Anonymous
#1292168

I cancelled service due to lack of customer service and being tired of talking to a non English speaking poon jab ,,, therefore i sent equipment back and 2 months later still ...

Author
Service
Comcast Xfinity Internet Service
Reason of review
Poor customer service
Review #1011144 is a subjective opinion of poster.
0 comments

Comcast Mischievous Actions

I once had the highest Internet service with Comcast, which was before the multi-billion dollar corp brought in numerous levels, to lower those of return customers, stick them with quotas that were not part of the deal to begin with, and then smear the whole system so it's terrible. This is the worst "server" I've used since starting to work with PCs in 1982 and when I contacted the customer service center I spoke with a kid in a sweat house that rattled out a bunch of words to try and get rid of me as quickly s possible. When emails didn't work on a laptop one day after installation, the excuse was "Comcast is aware of the problem and still trying to fix it. If you get emails on one device you can't get it on another." After this BS I was told someone would call within 24 hours to fix the problem but it never happened. Beware of this corporation and I definitely recommend that if you have no service with them, do not get it. If you do drop it, as I will since it's not service but disservice and a rip off. It's better to be without Comcast than not.
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Author
Service
Comcast Xfinity Internet Service
Reason of review
Poor customer service
Review #979109 is a subjective opinion of poster.