I have had several attempts at working with Comcast's customer service and it's been horrible. Don't assume that signing up via the online chat/online form will be quick and painless.
It took almost 2 hours to sign up and the person that worked with me didn't speak English. I had to fill out an online form and then the operator ended up asking the same questions that I had already filled out the form. What was the point? Then, they got it wrong.
I didn't get a good deal. I didn't get wireless and had to go to a comcast store my self to get the wireless modem and set up the system myself.
Today, I've called to complain about my bill going up to about $170 a month. Why is it so much?
They suck you in with a "deal" for 6 months but wow the fees the add on make your bill beyond the price it should be. Apparently, I am under contract for 2 years - so the general customer service person cannot help me. After being hung up on (i was on hold for 20 minutes), I called back and finally got a live person on the 3rd attempt. That person couldn't help me and transferred me.
I begged them to promise me I would get to talk to a live person. well, I've now been on hold for 20 minutes with the # they transerred me too. I think Comcast is horrible customer service. I have submitted my reviews and complaints to them directly and they DON'T CARE that you are pissed.
They DON'T care that they treated you like ***. They will get you under contract and then care less about you.
Do not use Comcast - use another service, it's not worth it!
Monetary Loss: $2000.