Comcast accidentally disconnected cable then discontinued my promotional package! While on the phone voicing my displeasure about the cable service, the rep disconnected my service (by "mistake"), apologizes, then restores my service.
When it was restored, I later checked and realized I didn't have my HBO and Starz!!! I called back and was told the promotion I had was expired!
After 40 minutes on the phone and much turmoil, the new rep (after first trying to make me hold for his supervisor, and then charge me!) restored my service for free! Which he could have done before!