I have been a customer of Comcast cable & internet services for several years now, as they bought out our old cable & Internet provider. Ever since the switch, we have had constant problems with both services. I estimate that I've been on the phone with their "customer service" for a total of 100+ hours. For one, the internet always seems slow. It also goes down multiple times a week, whether it be just resetting itself, for a couple of minutes, or it has sometimes gone down for days. I usually wait for around 30 minutes before calling as it's become normal for it to go down for 10-20 minutes then come right back up frequently. If I do call in, I usually wait on hold for 20-30 minutes, then some loud African-American woman says "Hi, Comcast, what's your problem?" I then explain the issue and she takes about five minutes to "Look at my account information" then says either the obvious unplug your router/modem then replug, or asks if it's plugged in like I'm ***. Saying no, and that I've un/replugged multiple times, she says they'll send someone out to check it.
About the "Technician". They say that they'll be out in 2-3 days when it's usually 5-6. They can't come in to our house to survey the problem unless someone 18+ is present, and after looking at the router and modem they ask obvious questions and then look at the box at the top of our hill and say that it was a low signal, and that it's their fault.
Since there are no other companies that service where I live, I can only hope that one of them expands so that I can switch. It sickens me that Comcast can provide such a terrible service, and still make billions of dollars a year. And if you are reading this Comcast, I give my middle finger to you.
(P.S. While I was writing this, my internet went down again. Probably Comcast trying to stop me from telling the truth :P)
Product or Service Mentioned: Comcast Internet Service.
Store Location: Justice, Illinois