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Comcast - Customer Service

1.0
Details
I have called for 2 days trying to get new business internet service and have continually been hung up on/disconnected. YOU CAN NOT SPEAK TO A PERSON. Unfortunately I can only get comcast at this location. How is this company still in business?!

User's recommendation: Stay Away.

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ID
#2087947 Review #2087947 is a subjective opinion of poster.
Product
Comcast Website
Cons
  • Horrible customer service
Preferred solution
Respond, apologize, help
1.0
Details
On July 5, 2020 my visa bank card declined due to $185.18 was deducted from my bank ACCT. from Comcast by mistake. I understand mistakes happen, but due to misinformation given to me from 2 telephone calls from July 6-7, my money wasnt refunded properly. On the 3rd...
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ID
#2042225 Review #2042225 is a subjective opinion of poster.
Product
Comcast Website
Loss
$185
Preferred solution
Full refund

Comcast - You only make things worse for the customer, and never listen to remedy you incompetence, beware upcoming competition like Ting because you will end up scratching your heads wondering what went wrong

There is no use speaking to you about anything because you will not do anything to make your site customer friendly. You set up this phony review but you won't do anything to make our experience good. It seems that your tech guys only want to make things worse in every way. It's really a shame because your product has the potential to be really great. You spend a fortune on tv commercials to hook people, and for most people you are the only option, but you obviously don't listen to any suggestions or else something would happen to fix your mess.
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ID
#967861 Review #967861 is a subjective opinion of poster.
Product
Comcast Website
Reason of review
Poor customer service

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