In short, over the summer I signed up for Comcast's Triple Play package and was quoted both the services I would be receiving and the price I would pay per month (around $120). I signed this agreement/contract for two years, locking the price in.
Now, I receive a letter from them stating that they haven't been charging me enough for my internet service and they want to up my monthly rate by $10! Now, correct me if I'm wrong here, but I thought a *contract/agreement* was binding under its terms for the duration, as long as both parties agreed to those terms (which, apparently, I and Comcast did). I took this for 2 years to lock the price where it is. To me, if Comcast screwed up the rate, they should eat it! Not my problem that their people can't add properly! The essense of the 2-year was, again, to *lock the price*. I'm bound by its terms, Comcast doesn't think they are?
This is outrageous, and tells me there's no real "contract" in play here, that they will up the rates whenever they feel like it. Are they kidding???
Complete and utter BS, and is probably the last straw for me - I'm going to dump them and head to someone else...
Product or Service Mentioned: Comcast Internet Service.