I have attempted to settle my final bill after terminating service with Comcast for over three months but have been unable to get resolution with well over a half dozen unhelpful customer service representatives. I am owed a partial refund of service for the MLB Extra Innings package, which I paid for completely in advance but did not receive the full year's service. At least two representatives agreed with me, and one told me I would be mailed a check for the net credit on my account, but I never received the check. Instead, I received a bill with no mention of the credit to which I am entitled.
I have wasted many hours over many phone calls speaking with reps and supervisors. Some say they will look into whether or not I am owed a refund and promised to call back when they completed their research. I have been promised three such calls back, but I have not received a single one. I asked for a direct number for one rep and left a message following up, but I never heard back from her. Two representatives have said I deserve a refund but apparently did nothing to ensure I get it. One or two said I should not get a refund (they did not specify a reason) but would have someone follow up, which of course never happened. I can only assume they figure I will eventually give up and pay their incorrect billing figure, when in fact Comcast owes me money.
The amount of money I am owed is not large, but I simply cannot stomach accepting this level of atrocious service and paying some incorrect bill. I hope someone at Comcast will read this note and respond to me. My account is 8798 30 001 0361973.
Monetary Loss: $45.