I just wanted basic cable, they made an appointment, tried to charge me for a high def box, which I did not want, got that off the bill, they showed up 2 hours late, cut my phone line and made a mess out of it, never installed the cable, the installer gave me a fake number to call him on, the customer service person took my complaint, and they never called back to fix my phone line. Then, they showed up without an appointment when I wasn't home and could not explain why they came.
RCN and Verizon are not better. What can a consumer do when the company's are writing their own regulations. Complaining to the FCC is not effective.
I will never get cable. All of the companies are crooked.