Product: Comcast Tv Service Clear all filters (0 of 209 reviews match)
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At least 2 or 3 times a week my cable TV channels go out for hours. internet also. What is up?? I believe the wording is "comcast is experiencing an ISSUE. I dont care about thier issues!! why should I pay for such terrible service.Do C C care that, Im having an ISSUE...
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Comcast Tv Service
#768733

This is by far the worst company ever. They lied to me as well telling me at first I would pay $110 for the triple play, then I call them back because the *** on the phone didn't hear my request and add the services I asked for, so then the next message I get from them...
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1.0
Product
Comcast Tv Service
I liked
  • Pathetic
  • Two thumbs down
  • Old comcast
#741658

Comcast - Another pissed customer

I used to rave about Comcast...even after they almost were kicked out of our big city many yrs ago for horrible service.Now we r back to horrible service. i this one week to fix something -their problem is ridiculous.What do I pay the $4.95 a month for? So it doesn't cost me anything when they come -it does not say WHEN they have to come? I have asked to pay lots extra to have them come in time for first football weekend. I used to get one day service.Now it is scheduled for aWEEK later.I asked one girl on phone today if she was sleeping during my conversation?We got a house full of company for Labor weekend for the football games and little kids and now no TV. I am disgusted.I filed a complaint with FCC today.
1.0
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Exchange, Refund and Cancellation Policy
Product or Service Quality
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Product
Comcast Tv Service
I liked
  • When it worked
I didn't like
  • Price and poor customer service
#694971

I was told by two Comcast representatives that there was no record of an account in my name. As it turned out, Comcast accidentally billed my mother because my phone number was on the account. They reported me to the credit bureaus for an account that didn't exist...
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Anonymous
Anonymous

Hey genius, they don't use your phone number to post on your credit. Lol. It's either one of 2 things: You setup an account for your mom, or your gonna have to press charges ...

1.0
Product
Comcast Tv Service
#692686
After agreeing to what I thought was a special offer that included a 24 month contract our 3 cable boxes were turned off immediately before I hung up the phone!! When I called back they said in order for the cables boxes to be turned on they would need to adjust our...
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Anonymous
Anonymous

I am so upset with Comcast. I am getting rid of them for the same reason! They made me sign a 2 year contract to lower my bill and now they are charging more!

1.0
Product
Comcast Tv Service
I didn't like
  • Information between reps is not consistent
  • Service
  • Sales reps are unthruthful
#679173
I don't know where to start. i'm waiting for them to arrive ...again. Customer service is nonexistent. They are robots who just say what they think you want to hear and then nothing happens. I have the TV and the equipment, but NO service!!!
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Anonymous
Anonymous

*** on tom karinshak vice president of Comcast customer support center. Hey tom while I wait for over a week to get a technician to arrive to fix the cable issue why don't yo...

Product
Comcast Tv Service
#646670

Comcast - Unbelievable customer service

They guarantee to be there at a certain time for your appointment. Well, they were working on my cable and when he found the job was going to take longer than expected he told me I had to schedule another appointment because he had to go to his next appointment. I asked him to put it back the way it was so I could at least watch TV and he said he couldn't because he cut the cable and it has to be rewired. Now it's another week before I get an appointment and no TV for a week. Astounding.
Product
Comcast Tv Service
#643863

Comcast - Loss of cable TV on Saturday night

As my wife and I were watching HGTV during dinner our cable went black and a message came up that said there was no signal detected. I checked all of our other TV's and they were also in the same condition. I called Comcast tech support and was informed that they were having a large volume of callers and would call me back in 16-25 minutes. Over four hours later, about 15 minutes after our cable service had been restored I finally received my callback from Comcast. At that point I simply cancelled the call. I didn't even order the big fight and yet my service was totally screwed up for most of the evening.
1.9
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Comcast Tv Service
I didn't like
  • Monopoly of market
  • Cost of tv service
#630370

TV , Phone , Internet,reply dschiavo91@comcast.net

X1 installed Nov 2014 , not working right day 1 , everyday have to recycle power to boxes , also voices are not synced , looks like old 70s martial arts movie, called multiple times , got to busy to call near xmas , finally called tech came out replaced box couldn't get on demand on it he decided to check signals , put filters on boxes , 1 day later had no phone or internet. bitched to a manager called ,wanted to cancel for $210 , not my fault Comcast hasn't work day 1. tech came out said previous tech which was not a tech but an installer (little white truck) told me splitter in wrong way . real service tech switched , then found boxes not to have right plug adapters. they been day 1. no need for filters on boxes either. called James T super. Comcast gave me discount on phone cheapest of 3 in the bundle.that's could not pertain previous problems or let out of contract . he got new tech report .which is in code, asked about other tech, no report about splitter he reversed , from now on get hand written service tickets from all techs, if they can't provide them make tech call while you are present .after 2yr contract up never again will Comcast be in my home , 90% frustration due to super James T . not qualified to wipe my a$%%$^^%. Mr. Roberts owner not the son lives in philly extremely nice man would not put up with this if he knew it .
1.0
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Product
Comcast Tv Service
I liked
  • Old comcast
I didn't like
  • Being lied to
  • Service
  • Price
#617504

Comcast - Ripoffs

Offered us for $3.00 more a month a bunch of extra channels. So guy comes over to install this box which would allow us these channels and said it was no charge. We got out bill and they charged us an additional $63.00 for this so called free box. After 3 hours on teh phone with customer service I finally got them to take that charge off and remove that supposed $3.00 a a month extra channel promotion. The we realized that they were charging us for 2 cable boxes and we only have one TV ....try and prove that one to them, that in itself took an hour to fight and I still have not seen that extra box charge of $9.95 taken off our bill. Looks like its going to be another 3 hour battle
1.2
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Customer service
Diversity of Products or Services
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Product
Comcast Tv Service
#600619