Product: Comcast Tv Service Clear all filters (211 of 211 reviews match)
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Comcast - Disappointed customer

1.6
Details
My comcast cable goes out every night. They say its due to updating the system but sometimes it won't come back up again. I have called up time after time and its hard to get past the automated attendant. Then after trying to get past it, it hangs up on me. This happens over and over. Eventually, if I get through, the customer service rep says that all I have to do is press O but that was what I was doing all along and it doesn't work. They say they have outages on the website but they won't answer their phones to talk to me. I pay a lot of money each month for my "bundle" and when it works, its great but it often stops working. Unfortunately, there is no better company to switch to. Direct TV has lots of customer complaints about stealing money from customer accounts and Dish TV has been sued so many times I can't count so I guess Comcast is the best of the worst.
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Author
Location
Aurora, Colorado
Service
Comcast Tv Service
Pros
  • Fast internet speeds
  • Variety
  • Dvr options
Cons
  • Service goes down each night
  • Customer service robot
  • Supervisors dont care
Reason of review
Bad quality
Loss
$1600
Preferred solution
Price reduction
Review #773454 is a subjective opinion of poster.
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Comcast - Tv Service Review from Hollywood, Florida

2.0
Details
1. Why is Comcast paying stations to rebroadcast their channel when they have 2 channels broadcasting the same show on both channels. 2. Why is Comcast charging us for Spanish stations when they have a Spanish service. We don't speak Spanish and shouldn't have to pay for those channels. 3. How many times can we see same TV shows and movies repeated over and over and over for years! The same repeats day after day just so Comcast can make it look like getting a lot of channels for the money. We are not!
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Author
Location
Hollywood, Florida
Service
Comcast Tv Service
Reason of review
Bad quality
Review #771405 is a subjective opinion of poster.
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Comcast - Constant technical problems. bad customer service and ca

At least 2 or 3 times a week my cable TV channels go out for hours. internet also. What is up?? I believe the wording is "comcast is experiencing an ISSUE. I dont care about thier issues!! why should I pay for such terrible service.Do C C care that, Im having an ISSUE about service. not to mention just RUDE. customer service. I have had cabe tv all over the count, never had problems. It is very scary that Comcast, a technical company, has so many technical problems. Humm, where are all the teckies,and genious working? Not at COMCAST!!
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Author
Service
Comcast Tv Service
Reason of review
Poor customer service
Review #768733 is a subjective opinion of poster.
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Comcast Review

1.0
Details
This is by far the worst company ever. They lied to me as well telling me at first I would pay $110 for the triple play, then I call them back because the *** on the phone didn't hear my request and add the services I asked for, so then the next message I get from them is that I would pay $154 per month, then my first week with service, nothing worked so they credited me $51, sent out a tech and tried to bill me, and never paid the $20- they advertise if the tech doesn't show on time, and the tech lied claimed he showed up and no one answered while everyone was sitting in a compact apart that you can hear a knock with ease waiting on his ***, no show. HE returns the next day and they try to bill me. Every month my bill doubles and they talk this trash about pro rates. The truth is there were sued in court and they are doing everything they can to get another lawsuit going because while they lost they don't have to admit they were wrong as stated in the news online. This company is pathetic. Their cable TV sucks. You get reruns mostly and what isn't a rerun nobody wants to watch. ONly a few shows worth watching. To boot they are trying to charge additional fees to watch movies that has been out for many, many years. Fees for this. Fees for that. It is clear this company is hellbent on robbing people. I am leaving their sorry butts this week going to At & T and Dish. Bye bye thieves
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Author
Location
Niles, Michigan
Service
Comcast Tv Service
Pros
  • Two thumbs down
  • Pathetic
  • Old comcast
Reason of review
Pricing issue
Loss
$300
Preferred solution
I am switching companies. You people lied about the prices and talk about this pro rate stuff. Well you can shove it. I paid money this month on my bill, you still shut off my Internet, and then added another $155 to my bill. Very unreasonable prices
Tags
Review #741658 is a subjective opinion of poster.
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Comcast - Another pissed customer

1.0
Details
I used to rave about Comcast...even after they almost were kicked out of our big city many yrs ago for horrible service.Now we r back to horrible service. i this one week to fix something -their problem is ridiculous.What do I pay the $4.95 a month for? So it doesn't cost me anything when they come -it does not say WHEN they have to come? I have asked to pay lots extra to have them come in time for first football weekend. I used to get one day service.Now it is scheduled for aWEEK later.I asked one girl on phone today if she was sleeping during my conversation?We got a house full of company for Labor weekend for the football games and little kids and now no TV. I am disgusted.I filed a complaint with FCC today.
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Author
Location
Jacksonville, Florida
Service
Comcast Tv Service
Pros
  • When it worked
Cons
  • Price and poor customer service
Reason of review
big delay in attending to my problem-if they r so busy then they must have too many PROBLEMS!
Preferred solution
Let the company propose a solution
Review #694971 is a subjective opinion of poster.
1 comment
1.0
Details
I was told by two Comcast representatives that there was no record of an account in my name. As it turned out, Comcast accidentally billed my mother because my phone number was on the account. They reported me to the credit bureaus for an account that didn't exist...
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Anonymous
#1032473

Hey genius, they don't use your phone number to post on your credit. Lol. It's either one of 2 things: You setup an account for your mom, or your gonna have to press charges ...

Author
Location
Sugar Land, Texas
Service
Comcast Tv Service
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Full refund
Review #692686 is a subjective opinion of poster.
1 comment
1.0
Details
After agreeing to what I thought was a special offer that included a 24 month contract our 3 cable boxes were turned off immediately before I hung up the phone!! When I called back they said in order for the cables boxes to be turned on they would need to adjust our...
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Anonymous
#1103798

I am so upset with Comcast. I am getting rid of them for the same reason! They made me sign a 2 year contract to lower my bill and now they are charging more!

Author
Service
Comcast Tv Service
Cons
  • Information between reps is not consistent
  • Sales reps are unthruthful
  • Inability to resolve problem
Reason of review
Poor customer service
Preferred solution
Full refund
Review #679173 is a subjective opinion of poster.
1 comment
I don't know where to start. i'm waiting for them to arrive ...again. Customer service is nonexistent. They are robots who just say what they think you want to hear and then nothing happens. I have the TV and the equipment, but NO service!!!
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Anonymous
#992201

*** on tom karinshak vice president of Comcast customer support center. Hey tom while I wait for over a week to get a technician to arrive to fix the cable issue why don't yo...

Author
Service
Comcast Tv Service
Reason of review
Poor customer service
Review #646670 is a subjective opinion of poster.
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Comcast - Unbelievable customer service

They guarantee to be there at a certain time for your appointment. Well, they were working on my cable and when he found the job was going to take longer than expected he told me I had to schedule another appointment because he had to go to his next appointment. I asked him to put it back the way it was so I could at least watch TV and he said he couldn't because he cut the cable and it has to be rewired. Now it's another week before I get an appointment and no TV for a week. Astounding.
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Author
Location
Savannah, Georgia
Service
Comcast Tv Service
Reason of review
Poor customer service
Review #643863 is a subjective opinion of poster.
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Comcast - Loss of cable TV on Saturday night

1.9
Details
As my wife and I were watching HGTV during dinner our cable went black and a message came up that said there was no signal detected. I checked all of our other TV's and they were also in the same condition. I called Comcast tech support and was informed that they were having a large volume of callers and would call me back in 16-25 minutes. Over four hours later, about 15 minutes after our cable service had been restored I finally received my callback from Comcast. At that point I simply cancelled the call. I didn't even order the big fight and yet my service was totally screwed up for most of the evening.
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Author
Location
Santa Maria, California
Service
Comcast Tv Service
Cons
  • Cost of tv service
  • Monopoly of market
Reason of review
Poor customer service
Review #630370 is a subjective opinion of poster.