Product: Comcast Tv Package Clear all filters (54 of 54 reviews match)
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Comcast customer services

1.9
Details
Called tonight to lower my bill. I have been a Comcast customer since before 2002. I have medical issues have had to take a leave of absence from work. I am not getting paid. All I can do is watch TV and get on internet. No money coming in till my disability is paid. My friend is helping me for now. First of all when I told her my issues she wanted to upgrade my service. Then I ask her about the Comcast blast. Ask her twice would it have lifetime channel 119 and the ID channel 111. She assured me it would. Told her I did not want HBO or. Any movie channels. I do not have channel 119 or channel 111. I have HBO which I do not want. Why would someone lie to a sick person who has been a customer for so long. I have never had any other cable company even before 2002. Just under ex husband name instead of mine. I do not think that was very good customer service for someone to lie to a sick person who all they have is TV and Internet to watch in bed. I will be on the phone with them early in the morning This issue will be resolved or I am cancelling. She told me internet would not change. Guess next I will find out that their is a limit on data. Very unhappy with Comcast
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Author
Service
Comcast Tv Package
Pros
  • Two thumbs down
Cons
  • Poor customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #1033701 is a subjective opinion of poster.
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Comcast - Tv Package Review

I had somcast and was very happy until I moved to TN. I did not change my service and I even received letters from them telling me what a wonderful customer I was and that I always paid on time. I then received a crazy bill over $200, and asked what's going on and they told me it's the 3rd box I had added. I told them I didn't order a 3rd line, they sent 2 technisions out and saw I didn't have a 3rd box. I was told to pay the bill and they would fix it. They also said I added a sports package and have been watching fights at $49 per showing and was renting ***. I told them that's not true and they said it was watched in my bedroom on the 2nd floor and gave me the box number I was watching it from. I told them your tech's came out 2 times and I don't have that box, and I asked if someone could have hacked my account. They said no. After receiving a bill for over $600 I called and told them to *** it off and they said they were anyway because I wasn't paying my bill. I showed them my receipts and they cut it off. I returned the 2 boxed and they asked for the 3rd. I told them I never had a 3rd box. The rep said yes you do and it shows your watching *** right now. I said you shut my service off so how it that possible and you have the equipment and copies of what was brought to my home with my signature. I said 1 of your employees must have the box. They are now on my credit report and it says I owe over $1,300. I got Direct TV and everything was going ok. I had to pay $338 before they would let me have service. It started all over again and they added another line and ATT uverse. According to their tech in Manilla, ATT and Direct TV merged and there will be 1 bill. I told them I only have Direct TV and nothing else. I have bills from Direct TV and another from ATT Uverse. They cut my service off and I returned the equipment. I received several calls from bill collectors and was told I was still watching TV as we spoke. I said I gave the equipment back and you shut off the service. The person (Johnny sounded female) hung up. ATT is harassing me as well. Please fix this.
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Author
Service
Comcast Tv Package
Reason of review
Poor customer service
Review #981108 is a subjective opinion of poster.
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Comcast lost another long time customer

1.8
Details
My internet/cable TV promotion package ended December 2, 2016. I called to drop a premium channel and the nightmare began! I have had several different packages since then. The first package I received cancelled my premium channel without my okay. The customer service rep also gave me a 24 month contract. I discovered this when I called to complain about the missing channels. My second package included the premium channels but I learned later that the digital preferred channels were excluded from the package. Once again, my package was changed, no contract involved, and a service call was placed because the customer service rep did not see that digital preferred was removed from the current package. I gave up and asked them to cut off my service. I am currently scheduled to have Wide Open West provide my internet and cable TV service.
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Author
Location
Orland Park, Illinois
Service
Comcast Tv Package
Pros
  • Our rep was very over the top
Cons
  • No attempt to try and please us
Reason of review
Pricing issue
Preferred solution
Price reduction
Review #970136 is a subjective opinion of poster.
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Comcast Tv Package Review

1.0
Details
I hate comcast cost to much. Then they take away channels I pay for. What a scam. They should be shut down. Comcast you *** Suck.
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Author
Location
Spearville, Kansas
Service
Comcast Tv Package
Reason of review
Not as described
Review #946225 is a subjective opinion of poster.
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Comcast - Deceptive Billing Practices and altering accounts

1.1
Details
I am continually having a problem with someone going into my account and making unauthorized changes then getting billed for the changes. I contact the customer service and they give me all kinds of excuses then promise things like free HBO for life and reductions in my bill for my trouble and then next month it is all screwed up again and there is no record of what the previous representative promised. I try to get resolutions and am constantly being lied to and given false promises and then no one is ever accountable. My bill has gone from a two year package of $89.00 a month to $133.00 a month. I am offered free services and then the following month I am charges for the Services that were supposed to be given to me for free. I had an original contract that included free HBO for the length of the contract and then after three months I was charged for the HBO.. I have it in writing and when I went to the office that person no longer works there and the contract is not honored. The most recent problem is with the Web page and the TV listings which no longer exists because some *** thinks that It should only be for watching on a computer...I no longer can set preferences, choose my favorites or acces My Channels. I can no longer change the tv with my laptop and when I go to the listings page it freezes my browser and takes forever to load the listings. I click on the tv icon and it brings up Live tv that only allows viewing from my laptop. the watch on tv option is no longer available. The person Responsible for screwing up the web page should be fired and sent to collect used diapers somewhere because he or she has not improved the experience in any way...JUST SCREWED IT UP! It is clear that Comcast has no interest in giving their customers a user friendly experience and I will eat my shorts if anyone responds to this complaint with any meaningful response....COMCAST....YOU PEOPLE SUCK!
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Author
Location
Denver, Colorado
Service
Comcast Tv Package
Cons
  • Disregard for their customers
  • Being ignored over and over
  • Hang up on me
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Let the company propose a solution
Tags
  • comcast suck
Review #926131 is a subjective opinion of poster.
0 comments

Comcast

I have had problems w/comcast everytime they sign me to a new plan. The latest, I needed to upgrade my cable box. While I talking with the person, I told her I did not want the DVR box but when the installer was done he started to explain how work the DVR, I said stop, I did not want the DVR. He was surprised and needed to make a call, after the call he said it was ok, it would not change my bill. THE PLAN: $149.95+tax=about $164.00. My bill this month $189.13, this included a$10 charge for a modem that in the 10yrs plus I have been with them, I've never had to pay. Now they have me by the balls on a 2yrs contract. Comcast makes used car salesman look like Boy Scout compared to them. They shut down by the Attorney General
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Author
Location
Bellevue, Washington
Service
Comcast Tv Package
Reason of review
Pricing issue
Review #909130 is a subjective opinion of poster.
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Comcast Tv Package Review

1.0
Details
Got my bill in today 156 dollard jumped 17 dollars on a package plan. Duckin pissed off like to tell them to cut the frickin cable line. And like to pay my bill at the 1980 billing 20 dollars thay can use the. That billing paper and wrip there *** with it
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Author
Location
Beach Haven, New Jersey
Service
Comcast Tv Package
Reason of review
Pricing issue
Review #882998 is a subjective opinion of poster.
0 comments
1.0
Details
Roberts:This letter is in regard to constant billing errors, refusal to fix billing errors and rude, poor service from Comcast. Please note that this letter is received by certified mail, discusses the billing dispute and is received within the sixty days of the bill...
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Author
Location
Lusby, Maryland
Service
Comcast Tv Package
Cons
  • Horrible customer service
Reason of review
Problems with payment
Review #875578 is a subjective opinion of poster.
0 comments
1.0
Details
Comcast cable tv is our perferred provider for all the units. During this time, I kept my channel lineup the same, once in a while I added internet service and then dropped it. I always paid my bill on time, most of the time ahead of time. So, last night I go to watch...
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Author
Location
Bellmawr, New Jersey
Service
Comcast Tv Package
Pros
  • Old channel lineup
Cons
  • Poor service reps
Reason of review
Poor customer service
Review #871910 is a subjective opinion of poster.
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Comcast Tv Package Review

2.8
Details
Unless the YES network is again included in your package I will be switching to Frontier as soon as it is available.
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Author
Location
Bethel, Connecticut
Service
Comcast Tv Package
Review #852489 is a subjective opinion of poster.