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Comcast - X1 box did not work 3 months - credited then took credit back

Here is is my letter to comcast ( tis after after 10 plus calls and 8 months no resolution) Dear Mr Karinshak, My name is Fred G Volk III and I am Director of Operations for PeriShip and have been desperately trying to resolve a customer service issue that started late last fall on my home account. and now more than 8 months later I receive an account shut off notice - So as you may imagine my frustration level is high and feel that I have been a loyal customer for many years ( take a look and my revenue and stellar payment history) and yes, I am decision maker for multiple accounts. ** Making an inbound call to your team is painful and I will never call in again. Whats real interesting is that there is no competitive pressure for you in my market so perhaps thats why there is little to no concern. Here is a brief recap of the concern and I am dismayed as to why the xfinlty team cannot resolve. ** You sold me on your new X1 platform - I upgraded in fall of 2013. The TV did not work for months and we called multiple times and your technicians came out multiple times and in between we had the just reboot your system on an almost daily basis. If the TV was not on the channel you wanted then forget about it - The X 1 was frozen and screen locked up. Even more interesting to me is that the technician did acknowledge that there were system wide issues and then my wife even received a follow up apology call and thanked us for our patience and that the account would be credited. At that time I was already frustrated but also felt that the call was appreciated and that credit showed to us that you were interested in retaining our business. ** Trust me I have much better things to do with my professional and family time then call you and mess around with a TV box and the189.99 credit did not come close to covering anything. And also trust me when I say that thankfully for me 189.99 is not a problem to pay - but why when you did not provide the service then drag me thru the most dreadful customer service experience ever. So the bill comes on 2.11 and I see the credit and felt that it really was not sufficient but thought well lets move forwards. I pay the bill and event throw in extra $100 just because I like to stay on top of everything (bill date 2.11.14) The next bill cycle on 3.11 the bill was much higher and after wasting even more time reviewing I called and was told the credited were a mistake. I try to explain that it was not a mistake and since then multiple calls made and no resolution. Mr Karinshak - I respectfully request a review of all calls and interaction on my account for the last 9 months and you will see the lack of follow up and how more of my time was wasted. At one point your Vermont center even sent a technical out to install the x 1 box when I already had one - When the arrived and told me what they were doing it was comical. Whats not comical is that I just received a FINAL Notice Of Disconnection and I am running a business. I would also add that I pay for a business class static IP and some were in your process my internet speeds came to a grinding halt - And yes I have that documented as well ( 6.6 mbps down and 1.1 up) Really ? Then to top that I was taken out of my package price and paying higher price for the bundle - much higher than my neighbor. All I can say is that I expect follow up and some meaningful resolution before you shut my account of 15 plus years off. Best Regards, Fred G Volk III
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#515647 Review #515647 is a subjective opinion of poster.
Service
Comcast Tv Package
Loss
$500
I wanted to post my absolute displeasure with Comcast after my failed installation or non installation this past weekend. I originally scheduled Comcast to come out and install new service between 3 and 5 pm on a Friday. I was in contact with the installer and was...
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Anonymous
#833811

I understand what your saying you need help with this.Wanna move on to better services and for better value for money contact 877-709-3832 Reach Jordan Katzen.I was with these...

Review
#504196 Review #504196 is a subjective opinion of poster.
Service
Comcast Tv Package
Loss
$200

Comcast offer upgrade then revoked offer

First of all, let me open by saying that the individual I talked to on the phone in the sales center was extremely helpful and friendly despite the situation being extremely disappointing. I was mailed a promotion for an upgrade from Comcast that consisted of Digital Starter TV and Performance Internet for $69.99 on a 2 year contract that included 6 months of HD DVR service. I currently have just Performance Internet. I called to sign up for this upgrade and an additional sports package. I was informed that the offer was not available in my entire state. So here are my concerns: 1. My address is printed on the offer I received in the mail. Why would I be receiving solicitations for services Comcast will later refuse to provide? 2. I currently have Performance Internet, therefore it is available in my area. Digital Starter TV is available in my area based on my conversation with the sales representative. I'm willing to go on a 2 year contract. How is this offer not available to me if the service exists and I was targeted for the offer? I'm not canceling my internet service, but I am an unsatisfied customer.
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#445267 Review #445267 is a subjective opinion of poster.
Service
Comcast Tv Package

ComCast Billing Is Very Not Smart!

We are not happy with our *** bill, comcast scares the heck out of every single customer they have. they must lose thousands of good solid paying customers, just because they have a very wrong and *** billing system. They send you 5 bills a month, They charge you an entire month in advance, so your bill look's outragious, they are rude as heck when you cann them, they shut you off if you late, they charge you a just wrong fee to pay your frickin bill with a live person, they don't act freindly at all or want to help you in anyway unless your paying them in full and even then they are just rude as ***. as soon as I can I am going back to dish tv, it's cheaper by far and much better service, dish works with you if your late, dish wants your bussiness. I will keep comcast if they wise up and fix there *** billing and don't charge you a month ahead of time, also the bad attitude they all have. the modesto ca comcast needs a new management or ceo that can make the customers very happy. soon they will be out of bus if they keep charging like they do and billing like they do. the internet tv is coming in a year that will amaze you. you will not have to buy a package deal at a horrible price just to watch the one channel you want. if they let me run the company, I would gain millions of very happy new and old customers and make comcast far more stable and wealthier. trust me. comcast you better very fast chang a whole lot of how you do bus.
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#436773 Review #436773 is a subjective opinion of poster.
Service
Comcast Tv Package

Comcast Billing Practices

Well of course like everyone else Concast business model and practices border on extortion. For 2 years as part of my bundle my bill was quoted as approx $185.00 per month. Mind you i dont have anything extravagant. 1 TV with a HD Box. 1 TV with a HD DVR and our Bedroom TV with just a basic digital adapter on it. Standard Internet and Phone service as well. I just had HBO prior to this NEW 2 year bundle. Somehow i got this Premier bundle without my knowledge. No biggy i'll take it. Now as of Feb 8th i was told my 2 year contract was up. So i get the bill and its now $233.00. And to top it off as of March first i'll be billed another $9.95 for a "HD Technology Fee"...WTF is that?....Plus some of the other services are going up as well. So i figure my bill is now going to be around $250.00 or more. I dont know about you but thats a little ridiculous. So i call of CS and see if i can get reduced somehow or moved into another lesser bundle. I dont want or need any of the pay changes. Basically was told i cant. I said but i just want HBO. Was basically told its an all or nothing package, you cant really select the pay channels you want any more. She did suggest that i remove the $3.19 fee for Home wiring protection plan that i took......OoooooOOOOOOOooooooo. Yeah that'll help. So in the meantime i have FIOS comming out on March 4th for install and kicking ComCrap to the curb once and for all. Of course once i return the equipment and cancel service they will be up all in my butt trying to get me to rejoin with awesome incentives.......*** me!!!!!!......I signed up with FIOS for a 2 year contract with pretty much the same Comcast package. 1 Multiroom DVR(better than Comcast), 1 HD box and 1 basic adapter., phone and internet. Not only did they speak English and appear to be from the USA but she was very helpful. Mind you i realize they were putting on there best face to get my service and that might change once im a customer but none the less it was refreshing. So for all that i am now paying about $155.00 for the first year. Approx $179.00 for the 13th to 18th month due to some promotions ending and then for the last 6 months about $195.00. To me thats ridiculous savings!!!!.Plus i get a $100.00 Visa gift card!!!...And i can add and subtract services without fees too unlike Comcast....You know i didnt want to change over. I now have to redo everyone who has my Comcast email address. But its a smaill price to pay now. Comcast has just gotten ridiculous. I remember working for a small cable company about 20 years ago. Basic cable was about 20 bucks and if you had all of the pay channels(HBO, Cinemax, Disney and Showtime) your bill was about 60 bucks if that........WOW, times have changed......Come on March 4rth!!!!!!!!....Buh Bye Comcrap!!!!
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#385964 Review #385964 is a subjective opinion of poster.
Service
Comcast Tv Package
Tags
  • Economics terminology
  • High-definition television

Comcast - No customer service

Comcast stopped by my home offered to lower my bill with a new package plan of course I excepted will from there it goes down hill the install was terrible the tech left to get another box since the first one did not work said he would be back in 1 hour that never happened it was 5 hours later before he showed back up and cables are running every where in my home even after I ask him if this is what it would look like and he said no now this started in December I still have the same tv not working and I called to get someone out here again to fix the problem and they canceled my appointment with no call to say they weren't coming I have called the corporate office and still told wait another day how lomg should this company be allowed to treat the public like this when is someone going to step up and give the public what they pay for
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#373593 Review #373593 is a subjective opinion of poster.
Service
Comcast Tv Package
Loss
$5000

Comcast another ripoff

They are now shutting off channels that were orginally supplied in the contract. When I called to see where these channel went , guess what they have been moved into a new package you must buy. They can tell which channels you watch alot, so thet shut them off and create a new package. This is real dishonesty at its finest. They should lose the license. This kind of treatment of consumers can not be tolerated. Time to go back to direct TV, however they most likely all work together to create this type of trap, not hard to understand why people want and should get government control of these companies
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#366597 Review #366597 is a subjective opinion of poster.
Service
Comcast Tv Package

COMCAST BEWARE

Sales guy at Comcast comes to our office to offer their services at a "huge" discounted rate..."take the package, it's free stuff" We didn't need TV, we didn't need phone lines...we needed basic internet connection to check email. We end up with Super high internet speeds? Cable TV with a ton of channels (we don't even have TV in office) and phone and fax lines... NEVER USED them. Called to cancel within the 30 day window and are being told we owe $183.67 for stuff we never ordered or used... Go Comcast! What's up with the 30 day money back guarantee?
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#341773 Review #341773 is a subjective opinion of poster.
Service
Comcast Tv Package

Comcast and the disappearing customer

First came the "Upgrades" to their network that removed 50% of the TV channels we typically watched, then came the increased rates for the programming that remained (not much, just enough for me to go "hey, didn't they just REDUCE my offerings???"), and then just a bit more of an increase, then they moved the channels from the "normal" numbering and forced you to use a box or have all your channels on 81.8 or 82.13 or other bizarre channels, and FINALLY, without any warning at all, they move just one final channel away from my basic package and POOF! this customer disappears! I don't know why I didn't go out and buy an antenna a year ago...
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#303307 Review #303307 is a subjective opinion of poster.
Service
Comcast Tv Package
I just moved to another area and found that Comcast is the service provider around here. I did the usual thing that anyone new to the area does, I ordered a TV package and internet service. They tell me everything I want to hear when I'm ordering service and then I...
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4 comments
Zapper
#428626

OK... gotta give credit when it is due. I have no idea what happened, but yesterday I tried to hook up my router again and this time it worked just fine. NOW... I have no id...

Review
#294881 Review #294881 is a subjective opinion of poster.
Service
Comcast Tv Package