Product: Comcast Tv Package Clear all filters (54 of 54 reviews match)
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Comcast - Let me count the uncountable complaints!!

4.5
Details
If more people knew this little trick,Your cable BIZ would feel this whats about to happen!!!!!!!! LISTEN UP EVERYONE YOUR NEW DISH WILL WORK JUST FINE IF YA JUST GO BUY A SPRAY CAN OF PAM COOKING NON- STICK PRODUCT COAT YOUR NEW DISH WITH PAM LET DRY REPEAT READY FOR WEATHER. SWEET HUH? More words huh OK since your system says it comes with the preferred package, why are you wanting to charge me, For a channel you already give me it's just not in HD. Which I pay through the nose for. You rip offs get wirh the program!!!!@ planet earth time,planet earth cost planet earth fairness. But I bet that's too hard, Way too hard..!!
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Author
Location
Punta Gorda, Florida
Service
Comcast Tv Package
Pros
  • Channels offered
  • Your real test
Reason of review
CONSTANTLY ON PHONE BEING LIED TO, CHANGING THE RULES IN MID STREAM, NON STOP NICKEL/DIME ME TO DEATH. REAL FUN TRY IT FROM MY SIDE,YOU'D BUY CANS OF PAM TOO
Preferred solution
NEVER WORKS IN MY FAVOR ALWAYS IN XFINITYS FAVOR,SORRY BUT IT'S TRUE.
Review #767655 is a subjective opinion of poster.
2 comments
3.0
Details
Most recent bill had a 25% price increase due to Service Credits being discontinued. Close to $200 per month for Internet and the "preferred" TV package;which then went to close to $250. Calls for an explanation were met with their God-Awful telephone system. After...
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Anonymous
#1554364

Comcast is horrible!! I am a single retired woman and my xfinity package just went up to $180. I called and cancelled it all. Then had 2nd thoughts and called to just get inte...

Author
Service
Comcast Tv Package
Pros
  • Quality of service
Cons
  • Poor customer service and price
  • Online representives
Reason of review
Pricing issue
Review #633187 is a subjective opinion of poster.
0 comments

Comcast cuts services to basic cable customers

1.0
Details
First I was notified months ago or even a year or more ago that I needed a new digital box to continue to get TV channels. I have basic cable. I got the box and it makes it impossible to prerecord any shows ever again. What a huge drag!! I refuse to pay more for any comcast package just to be able to prerecord shows I was able to record for years. Now they have cut a channel ...channel 9...in Portland, Oregon area and say it is not available to basic cable customers. Yet my rates recently went up. I have had this channel for years. Way tp go GREEDY comcast. The customer comes last!!! Looking for other companies to get service from.
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Author
Location
Tualatin, Oregon
Service
Comcast Tv Package
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
Price reduction
Review #571336 is a subjective opinion of poster.
0 comments
1.3
Details
I am a disabled senior, and I cannot get out much. I wanted internet so I could "get out in the world". I called Comcast (after I found out Comcast was the only service available, WHY IS THAT?), and asked how much it would cost for internet. The fast talking sales...
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Author
Location
Minneapolis, Minnesota
Service
Comcast Tv Package
Pros
  • Internet
Cons
  • Poor phone
  • Poor tv
  • No email for complaints
Reason of review
Not as described
Loss
$200
Preferred solution
Price reduction
Review #566469 is a subjective opinion of poster.
0 comments

Comcast - Why all the channels not in my package

1.2
Details
Why do I have to surf through hundreds of channels to find the ones in my package? Why do I have to continually view Comcast offers for events and packages? I just want to watch TV!! Customer service sucks after long hold times and multiple options to get to a human. It is all about $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ and zero customer service. I feel bad for their employees. Man talk about having to get bs all day long while execs rake in millions. Who is going to fix this monopoly? One hundred words? How many have I entered so far? 1 2 3 4 5 6 7 8 9 10
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Author
Location
Seattle, Washington
Service
Comcast Tv Package
Reason of review
Poor customer service
Loss
$1500
Preferred solution
Price reduction
Review #554607 is a subjective opinion of poster.
2 comments
3.0
Details
This is a true Comcast nightmare story.. Customer service that is the worst, and then, after 2 months, a bright spot out of all the idiots that work there. 6 weeks ago I received a letter stating I was being upgraded to the new dosc3 whatever and I would get a new...
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Anonymous
#877654

They gave you $100.00 for your aggrevation what else would you like them to do?

Author
Location
Nashville, Tennessee
Service
Comcast Tv Package
Review #540259 is a subjective opinion of poster.
0 comments

Comcast - New account

1.7
Details
I called comcast and placed an order, the technician showed up to do the install, he did not have enough equipment and informed me that he did not have a signal coming into the house. He ordered a new cable to be ran. The work was done a few days later and after waiting 3 weeks, i called them back for them to complete the install. I was informed by a sales person that there was no record in the system associated with my address or phone number. He proceeded to take the new order and informed me that the price i was quoted was wrong and that the new price would be $30 a month higher, additionally there would be a $39 charge for the installation. We got disconnected and by the time i called back the comcast offices were closed. The next day i called back and was quoted a the same package for $5 more dollars a month and an install worth $60. Again we got disconnected and now the monthly price was $125 and the install price $200. Comcast is the most dishonest company i have the misfortune of dealing with. They used the bait and switch tactics and kept changing prices and install cost. I highly recommend you re-evaluate if you are considering comcast services.
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Author
Location
Davie, Florida
Service
Comcast Tv Package
Reason of review
Poor customer service
Loss
$250
Preferred solution
Let the company propose a solution
Review #532044 is a subjective opinion of poster.
0 comments
2.0
Details
http://comcast.pissedconsumer.com/ Dated: September 9, 2014 RE: Lengthy and Unresolved Issues of Comcast's Over Billing of my new Triple Play Bundled packaged deal/promotion for $84.99 agreed upon back on June 2, 2014. Attention-C/O: Michael Yovanovich, Erica and any,...
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Author
Location
Chico, California
Service
Comcast Tv Package
Reason of review
Not as described
Loss
$185
Preferred solution
Price reduction
Review #529345 is a subjective opinion of poster.
0 comments

Comcast - Tv Package Review from Chattanooga, Tennessee

I came in to no service again from Comcast, but just on one TV. After spending 34 minutes on the phone an associate had fixed an ongoing issue of different channels coming in on one TV than the other (this issue I have paid for service calls), one TV not having any cable service tonight, and she had offered me a triple play package. While I didn't need a home phone, this was going to give me many more channels than I have and upgrade my Internet for just about $6 more than I was paying already. Although I called with an issue and had issues with Comcast since the beginning, my issues had finally been resolved and I was going to even upgrade. This lasted long enough to eat dinner. My cable went out again just on one tv. When I called back, another 33 minutes and I'm told the offer I was offered I cannot have. I was instead offered a lesser package for about $22 more than the higher new rate I had already accepted. Since there is a monopoly here, my choice is to take what channels are given when they are given and at the rate they are charged or do without or do without. I feel to have decent television the rates are exorbitant. To offer me something, take it away, and then tell me I can't have it was insane, especially when I didn't call to add services to start with. I didn't even have service. It should be against the law to not stand by your word. Oh wait, it is isn't it? But that's only if you're not above the law. Remember you're only as good as your word. Character has failed this company. I don't want a free month of HBO. I don't watch it. When you make an offer and an offer is accepted, you should not take it away.
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Author
Location
Chattanooga, Tennessee
Service
Comcast Tv Package
Review #523683 is a subjective opinion of poster.
0 comments

Comcast - X1 box did not work 3 months - credited then took credit back

Here is is my letter to comcast ( tis after after 10 plus calls and 8 months no resolution) Dear Mr Karinshak, My name is Fred G Volk III and I am Director of Operations for PeriShip and have been desperately trying to resolve a customer service issue that started late last fall on my home account. and now more than 8 months later I receive an account shut off notice - So as you may imagine my frustration level is high and feel that I have been a loyal customer for many years ( take a look and my revenue and stellar payment history) and yes, I am decision maker for multiple accounts. ** Making an inbound call to your team is painful and I will never call in again. Whats real interesting is that there is no competitive pressure for you in my market so perhaps thats why there is little to no concern. Here is a brief recap of the concern and I am dismayed as to why the xfinlty team cannot resolve. ** You sold me on your new X1 platform - I upgraded in fall of 2013. The TV did not work for months and we called multiple times and your technicians came out multiple times and in between we had the just reboot your system on an almost daily basis. If the TV was not on the channel you wanted then forget about it - The X 1 was frozen and screen locked up. Even more interesting to me is that the technician did acknowledge that there were system wide issues and then my wife even received a follow up apology call and thanked us for our patience and that the account would be credited. At that time I was already frustrated but also felt that the call was appreciated and that credit showed to us that you were interested in retaining our business. ** Trust me I have much better things to do with my professional and family time then call you and mess around with a TV box and the189.99 credit did not come close to covering anything. And also trust me when I say that thankfully for me 189.99 is not a problem to pay - but why when you did not provide the service then drag me thru the most dreadful customer service experience ever. So the bill comes on 2.11 and I see the credit and felt that it really was not sufficient but thought well lets move forwards. I pay the bill and event throw in extra $100 just because I like to stay on top of everything (bill date 2.11.14) The next bill cycle on 3.11 the bill was much higher and after wasting even more time reviewing I called and was told the credited were a mistake. I try to explain that it was not a mistake and since then multiple calls made and no resolution. Mr Karinshak - I respectfully request a review of all calls and interaction on my account for the last 9 months and you will see the lack of follow up and how more of my time was wasted. At one point your Vermont center even sent a technical out to install the x 1 box when I already had one - When the arrived and told me what they were doing it was comical. Whats not comical is that I just received a FINAL Notice Of Disconnection and I am running a business. I would also add that I pay for a business class static IP and some were in your process my internet speeds came to a grinding halt - And yes I have that documented as well ( 6.6 mbps down and 1.1 up) Really ? Then to top that I was taken out of my package price and paying higher price for the bundle - much higher than my neighbor. All I can say is that I expect follow up and some meaningful resolution before you shut my account of 15 plus years off. Best Regards, Fred G Volk III
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Author
Service
Comcast Tv Package
Loss
$500
Review #515647 is a subjective opinion of poster.