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Comcast Tv Package Review

2.8
Details
Unless the YES network is again included in your package I will be switching to Frontier as soon as it is available.
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Review
#852489 Review #852489 is a subjective opinion of poster.
Service
Comcast Tv Package

Comcast - Let me count the uncountable complaints!!

4.5
Details
If more people knew this little trick,Your cable BIZ would feel this whats about to happen!!!!!!!! LISTEN UP EVERYONE YOUR NEW DISH WILL WORK JUST FINE IF YA JUST GO BUY A SPRAY CAN OF PAM COOKING NON- STICK PRODUCT COAT YOUR NEW DISH WITH PAM LET DRY REPEAT READY FOR WEATHER. SWEET HUH? More words huh OK since your system says it comes with the preferred package, why are you wanting to charge me, For a channel you already give me it's just not in HD. Which I pay through the nose for. You rip offs get wirh the program!!!!@ planet earth time,planet earth cost planet earth fairness. But I bet that's too hard, Way too hard..!!
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Review
#767655 Review #767655 is a subjective opinion of poster.
Service
Comcast Tv Package
Pros
  • Channels offered
  • Your real test
Reason of review
CONSTANTLY ON PHONE BEING LIED TO, CHANGING THE RULES IN MID STREAM, NON STOP NICKEL/DIME ME TO DEATH. REAL FUN TRY IT FROM MY SIDE,YOU'D BUY CANS OF PAM TOO
Preferred solution
NEVER WORKS IN MY FAVOR ALWAYS IN XFINITYS FAVOR,SORRY BUT IT'S TRUE.
Tags
  • Bad Comcast Service
3.0
Details
Most recent bill had a 25% price increase due to Service Credits being discontinued. Close to $200 per month for Internet and the "preferred" TV package;which then went to close to $250. Calls for an explanation were met with their God-Awful telephone system. After...
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2 comments
Anonymous
#1554364

Comcast is horrible!! I am a single retired woman and my xfinity package just went up to $180. I called and cancelled it all. Then had 2nd thoughts and called to just get inte...

Review
#633187 Review #633187 is a subjective opinion of poster.
Service
Comcast Tv Package
Pros
  • Quality of service
Cons
  • Online representives
  • Poor customer service and price
Reason of review
Pricing issue

Comcast cuts services to basic cable customers

1.0
Details
First I was notified months ago or even a year or more ago that I needed a new digital box to continue to get TV channels. I have basic cable. I got the box and it makes it impossible to prerecord any shows ever again. What a huge drag!! I refuse to pay more for any comcast package just to be able to prerecord shows I was able to record for years. Now they have cut a channel ...channel 9...in Portland, Oregon area and say it is not available to basic cable customers. Yet my rates recently went up. I have had this channel for years. Way tp go GREEDY comcast. The customer comes last!!! Looking for other companies to get service from.
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Review
#571336 Review #571336 is a subjective opinion of poster.
Service
Comcast Tv Package
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
Price reduction
1.3
Details
I am a disabled senior, and I cannot get out much. I wanted internet so I could "get out in the world". I called Comcast (after I found out Comcast was the only service available, WHY IS THAT?), and asked how much it would cost for internet. The fast talking sales...
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Review
#566469 Review #566469 is a subjective opinion of poster.
Service
Comcast Tv Package
Pros
  • Internet
Cons
  • Poor phone
  • Cust service
  • Lied about pkg price
Reason of review
Not as described/ advertised
Loss
$200
Preferred solution
Price reduction
Tags
  • Horrible Service From Comcast

Comcast - Why all the channels not in my package

1.2
Details
Why do I have to surf through hundreds of channels to find the ones in my package? Why do I have to continually view Comcast offers for events and packages? I just want to watch TV!! Customer service sucks after long hold times and multiple options to get to a human. It is all about $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ and zero customer service. I feel bad for their employees. Man talk about having to get bs all day long while execs rake in millions. Who is going to fix this monopoly? One hundred words? How many have I entered so far? 1 2 3 4 5 6 7 8 9 10
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Review
#554607 Review #554607 is a subjective opinion of poster.
Service
Comcast Tv Package
Reason of review
Poor customer service
Loss
$1500
Preferred solution
Price reduction

Comcast - New modem and stupidity

3.0
Details
This is a true Comcast nightmare story.. Customer service that is the worst, and then, after 2 months, a bright spot out of all the idiots that work there. 6 weeks ago I received a letter stating I was being upgraded to the new dosc3 whatever and I would get a new voice modem. I thought great! Sent in my request.. this is where the *** with comcast has come very close to junking them and going with uverse. I received my modem.. it's a voice modem with WIFI and a router.. Upon learning that I cannot turn off the wifi, it has to be bridged by comcast, as comcast will not let you get into the router part.. Also learned that every time the modem needed to be reset, it would have to be bridged again. I would just use my own router. SO I called them, explained the elec. here, goes out and blinks all the time, That I needed a modem with no wifi.. they said sure..... no problem. I think, all is good.. well a week later, along comes ups with my package, I send back the other one.. open it up and.. ITS THE SAME MODEM. I'm getting pissed now.. recall them.. explain EVERYTHING once again, am assured they will send me the correct one this time.. Hung up, called the retention dept, and explained everything again, they double checked and assured me the order is there and it will be the right one.. I feel confident, got 2 different people looking at it.. I wait.. and wait.. Ups lady arrives.. Big box.. thought, well.. we'll see.. Sent the last one back AGAIN. Opened this box.. now what do you think I got? 2 TWO thats 2 of the wrong modems. Who in there right mind orders or uses 2 effin modems? Doesn't comcast look at their orders? Does not the shipping person look.. I was assured this would be a voice modem with NO wifi. Appears they do not care what the order states, they just go so fast and grab grab grab off a shelf, not reading and ship it out.. SO again.. another contact with comcast.. By now I am HOT.. this has been a month now. Ongoing comcast ***. called comcast explained ONCE AGAIN.. all this.. Am assured again that I will receive a voice modem with no wifi no router.. just a simple *** voice modem. What is so hard to understand about this request?? I wait once again for a week.. ups lady comes again even she is laffing and bad talking comcast. Telling me to get Uverse, it's cheaper, and you get a 200$ gift card. Any way.. I get the box.. small box this time, I really think this is it! Wait, the box is awful light. I send the 2 wrong ones back at the same time. I open the box.. Know why it was so light? It's a *** empty box!!! What the *** is this ***??? Furious now.. I call comcast yet again.. this makes 6 or 7 delivery's of nothing but ***. This is not a company, this is a circus. and a over priced one. I did online chat this time. explained yet again my problem, and let me tell you it's getting harder to do as the story is getting LONG. This person assures me they will get it straightened out.. I said I doubt it, heard that 6 times before. and anyway.. they said it would be shipped. The right one.. hahaha They know nothing about doing something right. ANYWAY, This was Thursday 8/14 The next day I got an email showing where my bill was changed, which just proves whoever I chatted with did SOMETHING, but, I have NOT received an email that says "My equipment has shipped" Thought I would this morning 8/18 Nothing. SO.. now I don't think they even put the order in. I will probably once again call them. But it will be my second to last call. I've had enough of a dysfunctional company. If this is not fixed. all I want is what THEY offered ME free.. an upgrade. I didn't ask for it, nor did I ask for this ***. One voice modem, with no router or wifi.. what is so hard with this? I already have a call into uvers and they are coming today to check me for installation. Not going to commit yet, but having my options open. Going to get the actual prices, what I get for it eq etc. Comcast will have one last chance and frankly thats more then they deserve. What am I asking here? Well a *** voice modem with NO ROUTER or wifi. I mean I didn't ask for the upgrade, I got a letter in the mail saying I was being upgraded. Maybe even a check to see if this was even ordered and being shipped? What else am I asking for? Get this note to the CEO of comcast, ANYONE higher up to show them the incompetence of their employees. I have names of them, dates and ticket numbers to pass along as well. Everyone I talked to should not have a job there. I get an email and call from a woman soumds_esl@cable.comcast.com From get this.. CORPORATE/ I tell her my whole story, she assures me that SHE will send me the right modem. I doubted her and said so.. her exact words were: "I'm from corporate and I will send you the right one" Well guess what??? I got one and it was.. WHAT? THE WRONG ONE AGAIN. This time no shipping label to send back. I called her and emailed her back for a week.. progressively getting more pissed. She has never returned one email or call. A Comcast Corporate ***.. and THIS is what you want if comcast is to get even bigger? Now to tell you about a fantastic guy who works for comcast.. Now.. I went on facebook and found a comcast page, and just posted the words "Comcast sucks." A couple days latere I got a message from a guy who is in Philadelphia, and named Peter. I do not know if he is corporate but his email address is also cable.comcast.com. Well THIS guy needs a raise.. after a week of talking with him he found one of the modems I was looking for. Had it sent here, and is now sending return mail stickers and box as well.. Also, will credit my account for the battery I will have to buy for the thing. When comcast sold me on the telephone part, they guaranteed a battery.. I had explained my elec goes out in the country here all the time.. well the new modems do not come with a battery now. If I knew that was what was to come, I would not have got phone service with them at that time.. switch and bait eh? Also this Pete is crediting my account 100$ for the aggrevation I have went through.. Hows that for support.. This guy needs a raise! Are you LISTENING comcast. This is the sorry sack of *** comcast is now..It will get worse trust me. It will get so bad people will start fighting back. and I for one will join them. Comcast is to big for its britches now. Don't let it get MORE out of control. Their tech help knows nothing.. I've had pixelation on the tv when I use the computer. This has been on going for a month as well. Had a guy here, cut the ends off my cables put new ones on.. called it fixed.. it is NOT fixed yet. But the good part.. he sat in my kitchen waiting on something he had hooked up and talked on his cell phone for 30 min something about his kid and basketball. When he got the reading whatever he wanted, he said see ya, went out in my drive and sat in his truck.. no *** now, for over an hour with the door open so I can hear him.. about his kid and basketball to the same person. Is this more of why comcast charges so much for *** service?? cant wait to go dove hunting and start shooting birds sitting on comcasts cable wire. Un effin happy customer BUT this Pete in Philadelphia needs a RAISE comcast... ONE person went above and beyond to help me.. where 8-10 others could not, and/or would not do. Including this *** Comcast strives to provide outstanding customer service and I appreciate your bringing this matter to my attention. Please contact me at 256-922-6569. Melody S. Executive Customer Relations THIS *** needs fired, or at least a fat lip.
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2 comments
Review
#540259 Review #540259 is a subjective opinion of poster.
Service
Comcast Tv Package

Comcast - New account

1.7
Details
I called comcast and placed an order, the technician showed up to do the install, he did not have enough equipment and informed me that he did not have a signal coming into the house. He ordered a new cable to be ran. The work was done a few days later and after waiting 3 weeks, i called them back for them to complete the install. I was informed by a sales person that there was no record in the system associated with my address or phone number. He proceeded to take the new order and informed me that the price i was quoted was wrong and that the new price would be $30 a month higher, additionally there would be a $39 charge for the installation. We got disconnected and by the time i called back the comcast offices were closed. The next day i called back and was quoted a the same package for $5 more dollars a month and an install worth $60. Again we got disconnected and now the monthly price was $125 and the install price $200. Comcast is the most dishonest company i have the misfortune of dealing with. They used the bait and switch tactics and kept changing prices and install cost. I highly recommend you re-evaluate if you are considering comcast services.
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Review
#532044 Review #532044 is a subjective opinion of poster.
Service
Comcast Tv Package
Reason of review
Poor customer service
Loss
$250
Preferred solution
Let the company propose a solution
2.0
Details
http://comcast.pissedconsumer.com/ Dated: September 9, 2014 RE: Lengthy and Unresolved Issues of Comcast's Over Billing of my new Triple Play Bundled packaged deal/promotion for $84.99 agreed upon back on June 2, 2014. Attention-C/O: Michael Yovanovich, Erica and any,...
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Review
#529345 Review #529345 is a subjective opinion of poster.
Service
Comcast Tv Package
Reason of review
Not as described/ advertised
Loss
$185
Preferred solution
Price reduction

Comcast - Tv Package Review from Chattanooga, Tennessee

I came in to no service again from Comcast, but just on one TV. After spending 34 minutes on the phone an associate had fixed an ongoing issue of different channels coming in on one TV than the other (this issue I have paid for service calls), one TV not having any cable service tonight, and she had offered me a triple play package. While I didn't need a home phone, this was going to give me many more channels than I have and upgrade my Internet for just about $6 more than I was paying already. Although I called with an issue and had issues with Comcast since the beginning, my issues had finally been resolved and I was going to even upgrade. This lasted long enough to eat dinner. My cable went out again just on one tv. When I called back, another 33 minutes and I'm told the offer I was offered I cannot have. I was instead offered a lesser package for about $22 more than the higher new rate I had already accepted. Since there is a monopoly here, my choice is to take what channels are given when they are given and at the rate they are charged or do without or do without. I feel to have decent television the rates are exorbitant. To offer me something, take it away, and then tell me I can't have it was insane, especially when I didn't call to add services to start with. I didn't even have service. It should be against the law to not stand by your word. Oh wait, it is isn't it? But that's only if you're not above the law. Remember you're only as good as your word. Character has failed this company. I don't want a free month of HBO. I don't watch it. When you make an offer and an offer is accepted, you should not take it away.
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Review
#523683 Review #523683 is a subjective opinion of poster.
Service
Comcast Tv Package