- Horrible customer service
Comcast in Bellmawr, New Jersey - Channels subscription changed..
Update by user Jun 27, 2016
I email CC's svp Tom, his assistant email, stating someone will be contacting me within 24hours.
Someone else from CC called on Sunday, saying person who modified my account will call me on Monday.
Ms.Allison from CC called today around 9:25am.
From the way she spoke, she was taking her instructs from the same script as the rep from Friday night.
Hi Ms. Anette, Thank you for responding to my email.
I heard from Tom on Sunday around 11am, he said someone will be contacting me on Monday. I received a call from Ms. Allison today around 9:25am. Ms.
Allison indicates: Your bulk contract states, you should not be getting majority of channels that I was getting for more than 15 years, second: they mailed out a letter 6 weeks ago(I asked her, what latter bc I have not received any letter from CC), which explained what channels, I should be getting . But as a compromise, she said, she is willing to added 2 more channels of ESPN but for the rest of sports channel, I will need to signup to get them. I told her, I have been getting these channel for more than 15years, she said well you should not have been getting them, I asked her so she cannot do any thing about, her solution was to mail me the contract and then I can call her to go over it, I told her, how is that going to help, since your not willing to accept that it was your mistake, she once again, started to go over how CC does audits every 5 years, so I asked, well how come this issue was not picked up before, she respond she does not know, again re-affirmed, she cannot do any thing... But she can mail me the contract, and then for me to call her to go over, which doesn't make any sense, since she will not restore the channel which I had.
I asked, her how to go about signing new contract, she said, she will have a account manager assigned to my property, then he/she will contact me. I am very much disappointed, that after all this time, having comcast as our apartment complex's preferred cable TV provider, I am being told, sorry but we been making a mistake for past 15 year, because you should only be getting limited number of channel...
- Old channel lineup
- Poor service reps
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Update by user Dec 08, 2014
Apparently this site works. I got a call from the Executive Customer Relations Team, who gave me credit for their errors, and gave me only the internet, which is what I wanted in the first place. Good for now.
Original review posted by user Dec 06, 2014I am a disabled senior, and I cannot get out much. I wanted...
- No email for complaints
- Poor tv
- Cust service
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