I called to remove HBO and the Sports Package from my programming a few weeks ago. I received my bill today and there was a mysterious charge of $5.00 for a "non-recurring" event.
I called customer service and was informed the fee was a "service change" fee that is assessed when you make a change in your programming. I was NEVER informed of this fee upfront. I was NEVER given an option of avoiding the fee or told that it would ever cost me to change my programming. By the end of the conversation, I had cancelled ALL Comcast television service.
My internet service cost went from $34/month to $63 because I cancelled the television portion.
I will shop for another provider. COMCAST IS RIPPING PEOPLE OFF!
Product or Service Mentioned: Comcast Tv Service.