4 comments

I called to remove HBO and the Sports Package from my programming a few weeks ago. I received my bill today and there was a mysterious charge of $5.00 for a "non-recurring" event.

I called customer service and was informed the fee was a "service change" fee that is assessed when you make a change in your programming. I was NEVER informed of this fee upfront. I was NEVER given an option of avoiding the fee or told that it would ever cost me to change my programming. By the end of the conversation, I had cancelled ALL Comcast television service.

My internet service cost went from $34/month to $63 because I cancelled the television portion.

I will shop for another provider. COMCAST IS RIPPING PEOPLE OFF!

Product or Service Mentioned: Comcast Tv Service.

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Anonymous
#421721

If you want to save money on your Comcast bill call 877-824-2288 and ask to speak to the RETENTION Department. They will give you promotions and discounts that no other department can give you.

The promos generally last for 6 months so you have to callback every 6 months. It is worth the trouble because you can get discounts of 25-50%

Anonymous
#420725

Same thing here. I called to drop HBO after the 3 month free offer.

I got hit with a $5.00 'service charge'. I called customer no-service and spoke with a woman who was adamant it was justified.

Only after getting a supervisor involved did I get it removed-yet the no-service rep clung to her 'it was a justified charge' spiel.

Horrible display of how to value-or not value-your customer. I've replaced them in my house.

Anonymous
#413736

CONcast Kim Edwards is a major MOMO for writing an email asking you to work off the clock w/o pay LOL ROFL LMAO Edwards & Comcast = major FAIL AWESOMESAUCE YOU=WIN 8) :grin :p

Anonymous
#413735

FTC hits Comcast CEO Brian Roberts with $500,000 fine. So what he makes over 30 million per year.

Brian needs to reread the Comcast code of conduct where he tells employees he will not tolerate dishonesty from us. Why is he on Obama's jobs council? He should be fired. Do as I say, not as I do.

Obama's slogan about "change you can believe in" should really be "the more things change the more they stay the same".

It's worse being an employee. At the Lynnwood, WA call center a fat sup named Kim Edwards sent an email requesting off the clock work. We are winning a class action lawsuit against them.

Our lawyers are experienced and successful at winning this kind of case and we have the evidence.

Comcast thinks that hiring a Perkins Coie lawyer will intimidate us. It just proves that they know they are going down and have a lot of money to waste.

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