Philadelphia, Pennsylvania
0 comments

my service has been interrupted for more than a week. my first tech call was placed more than a week ago, when the CSR was suppose to call me back to make sure our service was working.

That never happened. One week later, when interruption was still happening (error codes for on demand and certain HD stations) I was assured that a technician would be out to my home the next day between 1-3pm. At 2:30, suspecting that no one would actually come (past experience has told me this) I find out from the CSR that the customer (me) had called in to cancel my appointment. My frustration with this cable company has definitely reminded why I had switched to Direct TV and leaves me realizing that we will be making the switch back ASAP.

Their CS service is so superior.

As an update, here I sit waiting for the promised phone call from dispatch that is now late and I'm sure will not be coming......Time to make my call to Direct TV.

Product or Service Mentioned: Comcast Tv Service.

Monetary Loss: $50.

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