Product: Comcast Telecommunications Forum Clear all filters (3 of 3 reviews match)
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1.4
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Update by user Oct 03, 2018

On 9/18/2018, I was contacted by Seth L., Florida Executive Customer Relations. I responded via email, explained the problem to him, complete with examples of ComcastJessie's examples of "inappropriate" posts having been selected as solutions by other Comcast...

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Review
#1358120 Review #1358120 is a subjective opinion of poster.
Service
Comcast Telecommunications Forum
Pros
  • Speed of internet access
Cons
  • Customer service
Reason of review
Unfair Ban From Forum Despite Adherence to Forum Guidelines
Loss
$276
Preferred solution
Return of Forum Privileges

Comcast - Have to reset cable TV box all the time

It happens on a regular basis. Usually when trying to use the dvr This forum is a pain pain pain pain pain pain pain pain pain pain pain pain pain pain pain pain pain pain pain I just wanted to make a brief comment and I have to waste time typing 100 meaningless word. I am now a pissed customer at pissed customer. I guess I need to ad another 30 or so words. What a pain what a pain what a pain what a pain what a pain what a pain. This sight really really really sucks. 98 words just a couple to go
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Review
#1111584 Review #1111584 is a subjective opinion of poster.
Service
Comcast Telecommunications Forum
Reason of review
Bad quality
1.5
Details
I find it interesting that disgruntled customers are banned from the Comcast Help Forums, instead of even attempting to engage them to see if they can help. This problem began with the appointment of "Jessie", self proclaimed "Community Manager", or as her title on the...
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3 comments
Anonymous
#1457323

You are 100% correct. jessie is on an ego trip and does not want to help customers, no one at that excuse for a company cares to help anyone. God forbid you point out the truth in the forums as they will ban you immediately.

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Review
#1079291 Review #1079291 is a subjective opinion of poster.
Service
Comcast Telecommunications Forum
Reason of review
Poor customer service
Loss
$800
Preferred solution
Let the company propose a solution