Comcast - Worst customer service

They tried to do a software update at 1:20am when I was watching a movie. Has error message on software update. Got online with tech support and after trying several things he couldn't fix problem. Next thing I know he is gone. So I start all over with another online rep did all the same things and nothing worked and he disappeared without notice. Try a third time and all the same tests didn't work this person said you need higher up tech support and was going to connect me to them. Again disconnected. 1:20am to 3:30am nothing resolved. I called this morning to speak with a live rep who I explained everything and told them I need higher level of tech support and she refused to put me thru. I asked for her supervisor and she hung up on me. Called back to get another person who says they don't handle cable only Internet and phone. Got transferred to cable dept asked if she was higher level tech support and she said yes. We did all the same tests without it working. She then wants to send me a new box in the mail. Then she tells me she will notify higher level tech support. She lied telling me she was. Now no cable still.
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ID
#1152310 Review #1152310 is a subjective opinion of poster.
Service
Comcast Technical Support
Reason of review
Bad quality

Comcast - Charged fee for their own faulty equipment

1.0
Details
They lie and will not disclose prices of a tech visit before they visit even if it is to service their own equipment. The representatives did not tell me there would be a fee for a tech visit and I asked them to pull up the recorded chat and they said they did not have records of it. Comcast will try to get you for any fees they can. I am not going to pay this bill and let it sit forever as I am not responsible for something I was not told I would need to pay. I am going to make sure my friends dont ever sign up.
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ID
#1124395 Review #1124395 is a subjective opinion of poster.
Service
Comcast Technical Support
Reason of review
Pricing issue
Loss
$60
Preferred solution
Full refund

Comcast Never Changes

1.0
Details
I have had several bad experiences with Comcast through the years and swore I would never use them again. My wife and I live in our RV and decided to get internet service. Of course our only choice where we live is Comcast. I knew better but decided to give it a shot again. I went to the store and picked up the equipment and installed it myself. It didn't work so I called for service. The agent told me there would be a $60 service charge "unless the problem was related to them". Turned out they cable running to my lot was bad and they had to replace it for my service to function. I asked the technician if I would be charged and he said "no it was a wiring problem on our part and you wont be charged". Well guess what the $60 charge is on my bill. I called and they said the "supervisor" would look at it and see what they could do. ten days later nothing, so I call again. The agent says "I see it was a wiring problem let me see what I can do" Another lady comes on and says "you were told there would be a $60 charge when you called". Of course I was told "unless it is our problem" which she would here none of. Anyway it always turns out the same way with this outfit. If you can avoid using them for anything by all means do so.
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ID
#1110245 Review #1110245 is a subjective opinion of poster.
Service
Comcast Technical Support
Cons
  • Being lied to by agents
Reason of review
Poor customer service
Preferred solution
Full refund

Comcast/ Xfinity tech visit scam???

2.2
Details
Lessons Learned: Always ask the customer care representative to read the notes that he took of your case; Double check please. Especially when you are calling to Comcast. I bought Comcast TV and Internet services last month. After receiving the toolkit, I self- installed everything with the help over the phone and havent got any physical tech support from the Comcast. The service worked fine and everything was good. After several days, a tree branch fall down on the cable, which was outside my house and it split the cable. Then I called the customer care and informed about this clearly. The customer care representative took notes and said he will send a tech support for my house. Because I knew about the tech support TRICKS that Comcast is doing I clearly asked him more than twice, to confirm that the tech support is only needed for the external issue and I do not need any tech support inside my house. He agreed and also clearly said that I will not be charged for a matter outside of my house. The tech came after three days, on a scheduled appointment and fixed the cable and left. He never came inside my house. I was with him all the time. As soon as the cable was fixed, the internet and TV services came back online without touching anything. I did not need to call to Comcast or do anything. It worked totally fine right after that fix. However, I was alarmed and stunned after seeing this months bill. It has an extra charge of $60.00 stating professional install (in-home service visit). The very first this that I did was to call the customer care and ask about this. The lady was bit rude first and said that I took the tech support for installation. She thought I tried to self-install it first and failed, then got the tech support. I explained to her that I had the service for several days and the only thing that I requested a tech support is for the cable break-down issue, which was outside of my house and I should not be charged for that. Then she said the previous customer care representative may have classify it wrong and that may be why it shows in my bill. When she reads the previous customer care representatives ticket it only has that I need tech support to get the connection, which I never requested. He did not mentioned anything about the cable break-down or outside house tech support. She said the only thing she can do is to issue an escalation ticket. I am signed in for auto payment and this total amount will charged from my card automatically. I have to wait till the next bill comes, praying to see the adjustments. If I do not see that they have done it, I may have to call again and wait. Did I do something wrong? Yes, the only mistake from my end (that I can think of) was not to asking the customer care representative to read the notes that he took. The customer care representative is someone who is representing the company? So why am I suffering for the mistakes that the company made? Ive heard many complaints about this tech support tricks from Comcast. Their service is great and thats why we became customers. I still do not understands why they try to trick their customers and snatch their money. Many of us do not have time to tail these guiles. So I know many people just pay it and forget. The questions I have are, is this because of bad customer care representatives? Or does this comes from the core? If so, is this a scam? Finally, something to think through. Amazon did not kill the retail industry. They did it to itself with bad customer service. Netflix did not kill Blockbuster. They did it to itself with ridiculous late fees. Uber did not kill the taxi business. They did it to itself with limited the number of taxis and fare control. Apple did not kill the music industry. They did it to itself by forcing people to buy full-length albums. Airbnb did not kill the hotel industry. They did it to itself with limited availability and pricing options. What will say about Comcast in few years?
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ID
#1094316 Review #1094316 is a subjective opinion of poster.
Service
Comcast Technical Support
Reason of review
Problems with payment

Comcast is Customer service poor

I've discovered that even a bad product can be less bad if the company has a good understanding customer service. Unfortunately Comcast is not one of those companies as much as they spend lot's of money trying to convince us they are. Can't tell you how many times a Comcast chat session starts out with some flaky we will solve your problem today and we will fix your issue today. I am sure they are canned messages the agents are supposed to use to ease the frustration level of the customer. Of course they have rarely solved my issue, they almost always reluctantly schedule a service tech, and almost never know anything about outages or service interruptions. Communication apparently within the company is zero. You would think somewhere on a computer screen a agent could look up area reported issues to convey back to customers. I mean all the electrical suppliers and other services know precisely what is going on. Then you have some online status BS for service which if you do not have service you can't obviously access that information. By then you already know you don't have service. You don't need some *** app to tell you so. What frustrates me more then anything is how Comcast consistently blames your equipment for issues. Yet in the several years as a customer, I can only remember one time it was my equipment that was the cause and I fixed it and did not need to call. The many other times I went through countless BS reboots of modem, router, devices. All in vain as the CS agent finally admits its them not me. Good God, if only I had a dollar for all the hours wasted doing *** troubleshooting with Comcast.
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ID
#1092312 Review #1092312 is a subjective opinion of poster.
Service
Comcast Technical Support
Pros
  • Speed of service when it works
Cons
  • Terrible customer service
Reason of review
Poor customer service
Preferred solution
Improve your customer service for real

Comcast - It's lies, lies - it's all lies

1.0
Details
* Description of Complaint:My complaint is on numerous types: customer service issues, contract issues, service issues, repair issues. My mother moved to ocklawaha in August 2016- was referred to Comcast/xfinity by the electric company here in zip code 32179 and so she called and had the service connected on 8-16-16 and since then has not been able to reliably use her cable or internet service. I visited her monthly from Aug - Dec. and every time I came her service was giving her issues, I told her to call, she said she had called and was resorting to restarting the router every time she had issues. I move here in Jan 2017 and just as I had expected the service was horrible I called multiple times but working an hour away and having super busy schedules it was not top priority. Mom called numerous times and they even sent her to exchange the hardware in or around March. In April (Easter weekend) my mother called and spoke to a representative for approx 2 hours and the representative said that he was going to escalate these concerns to a supervisor and that a supervisor would be contacting her - that never happened, she received a call saying a tech would be out to make repairs -4 hours after that she called the tech directly and told him the srvc was still not working properly. I then called the week of July 4th and spoke to the rep about the on going issues and was told her could see the fact that the service was continually in and out, in and out. I also asked the rep about a credit and he told me to wait until the issues were resolved and then to call back A technician was out the morning of July 3rd or 4th repaired the issue correctly. The service has. Even good since then spoke to a representative 24 hours later and they had promised a 3 month credit and now as of 8/62017 they are telling me they did not promise this to me and they will only provide 2 months and the recorded conversation that I had with said representative was conveniently cut off where the promises were made. They will not honor their words and they do not value their customers!!
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ID
#1084138 Review #1084138 is a subjective opinion of poster.
Service
Comcast Technical Support
Reason of review
Poor customer service

Comcast Representatives is Liars don't believe them don't t

1.9
Details
I was having problems with my internet and I called for a technician to come out Comcast told me that if the problem was outside the house I did not have to pay for it then they sent me a bill for $60 after the man fixed it the problem was outside the house it couldn't be solved inside the house and then they send me the $60 and told me that I had to pay it so I left Comcast over $60 do not trust them I feel like tell me the truth don't lie to me when I send my money I tell you the truth when I'm going to send it and I have it down time so I feel like I should get the same respect
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ID
#1081814 Review #1081814 is a subjective opinion of poster.
Service
Comcast Technical Support
Reason of review
Problems with payment
Had a problem with my internet. After the fourth tech visit over the course of a MONTH, it appears to be fixed. As if the inconvenience wasn't enough, now I am making numerous calls to get the two $60 service charges removed from my bill (the Comcast policy is that if...
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1 comment
Anonymous
#1328889

That is not the policy at all. If it is a comcast issue such as service or equipment then there is no charge, if it is your issue or equipment then there is a charge

ID
#1043336 Review #1043336 is a subjective opinion of poster.
Service
Comcast Technical Support
Reason of review
Problems with payment
1.5
Details
Had to speak to speak to 3 different incompetent people and my issue is still not resolved. Spoke to Sabrina Employee #1957385 whom is supposed to the technical support supervisor she could not even get my name right even though I spelled it twice telling me l am not a...
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3 comments
Anonymous
#1328894

I bet you were a big *** right from the start because you are one of those that "think" you are so much smarter than everyone else. Yes when we talk to *** like you, you get treated as such.

Some advice? Be an *** and you get treated like one

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ID
#1042392 Review #1042392 is a subjective opinion of poster.
Service
Comcast Technical Support
Reason of review
Poor customer service

Comcast - Customer Service is Awful

2.5
Details
We live in a duplex and have AT&T for our cable/Internet. New neighbors next door have Comcast out to install their cable. While installing it he disconnected our service. We notified him and he said he'd fix it. Some time goes by and still not fixed. We ask him to fix it before he finishes their installation so we have TV and he is better aware of what he disconnected. He then copped an attitude, used several expletives, and said he would not reconnect our service. We called Comcast. We asked for a supervisor. The man told us that it was not his responsibility and we had to call AT&T. I informed him, again, that it was HIS tech that disconnected us. He told me their techs don't know how AT&T works. Well, he certainly figured out how to disconnect it. We asked that a supervisor contact that tech or come out to the location and tell him to undo what he did and turn us back on. We were told it wasn't his responsibility and we had to call AT&T. So now we're without TV until AT&T can get a technician out here, and I'm sure there will be a charge. We initially were going to give Comcast another try when we moved here, but they sent out one tech who was clueless and a second who brought the wrong equipment. In the past when we've used them we were down regularly (both Internet and cable TV) several times every day, and twice every day we had an outage lasting 10 to 20 minutes (one between 10:00 a.m. and 10:30 a.m. and again between 4:00 p.m. and 4:30 p.m.). We work at home and having Internet going up and down all day and then being out for 10 to 20 minutes every day twice a day was a real problem. If a representative of Comcast disconnects our service it sure should be their responsibility to fix the problem...immediately.
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ID
#1037896 Review #1037896 is a subjective opinion of poster.
Service
Comcast Technical Support
Reason of review
Rude technician and poor customer service

Comcast - Service Sucks

1.6
Details
I have had to have repairmen out to fix my service 5 times since August for last year. During the hurricane in Florida, the total service went out the day before the hurricane hit, and we didn't get it back up till two days after the hurricane was over. Electric Companies were out the next day fixing power, but not ComCast. My elderly Mother lives with me and has severe arthritis of the knees and hands. She has an Alert One System that needs the phone line to work. I have told ComCast this on numerous occasions. They don't care! This latest takes the cake. I lost power of my internet, phone and cable at 1130am on a Sunday. At this time, there was a service technician working on my neighbors cable. The van was sitting in the parking lot. I put a note on the van, since I couldn't find the Tech. Do you think he responded to my note? No, I called customer service and gave them his van #, which did not good. After 4 phone calls, talking to a "supervisor", 2 missed appointments, I finally got service restored and was told by the technician who fixed it my service had been disconnected from the main box outside my apartment, which means the tech that was here that ignored me disconnected mine while working on my neighbors. They lie to you on the phone over and over again. They tell you what they think you want to hear to get you off the phone. I don't have anyone else I can use. I have too many trees blocking a satellite signal, and no one else services my area. I live in an apartment, so I can't alter the landscape. They are the only game in town and they don't care what they do. If they ever cause my Mother not to be able to use her Alert One system, I will sue the *** out of them.
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1 comment
Ramona
#1307306

Well, the Corporate Offices contacted me. Strictly information seeking, but no resolution.

So far, since this trouble, service has been out for short periods of time twice. Their Customer Service department is still the same, hasn't changed any. You still get reps you can't understand who treat you like an *** when you tell them pinging the box won't work.

They have a commercial on TV right now with a Repairman named Chad who thinks that they should conform to your schedule. Since that is not true in our area, I see it as false advertising.

ID
#1011155 Review #1011155 is a subjective opinion of poster.
Service
Comcast Technical Support
Pros
  • Very little with this company
Cons
  • Talking to someone who is in another country
  • Being lied to everytime i call
Reason of review
Poor customer service
Loss
$180
Preferred solution
Let the company propose a solution

Comcast - Technical Support Review

1.0
Details
I have had 7 technicians out in less than a year, the constant problems still persist? I was recently told during an total system failure , that I had to upgrade to X1, I did. Now 3 weeks into their game, I am still requesting techs and spend hours on phone with tech support. Way too many issues to list from crashing Internet to false account holder statements, billing, no tv or Internet , yet I supposedly have their latest and greatest equipment ?! Comcast/Xfinity Customer Service is the worst I have ever personally dealt with. Called Dish Network and Direct TV for hopes of functional systems and customer support. Try to avoid Comcast if at all possible . There is an reason for their 1 star review, I assure you it is accurate if that high. I give them an .5 rating.
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ID
#990327 Review #990327 is a subjective opinion of poster.
Service
Comcast Technical Support
Reason of review
Poor customer service
I have had an ongoing problem with my cable tv reception, and after two hours on the phone it was determined to send a technician to do the repair. An appointment was set for 1-3:00 pm. The tech showed up at approximately 1:30, and Comcast called to say that he was...
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ID
#973274 Review #973274 is a subjective opinion of poster.
Service
Comcast Technical Support
Reason of review
Poor customer service

Comcast - Terrible Tech Support

We had poor internet service. Comcast confirmed there was a problem with their equipment outside our home and told us we had to be present because the technician had to come in the house before he completed his service. We made an appointment for service on the Sunday following Thanksgiving which required we make a special 2-1/2 hour trip from out-of-town to meet the technician. We were at our home in advance of the appointment time, and we responded to several robo-calls to confirm our presence. We actually received a robo-call saying the tech was here and we should go greet him. We went to the door and no one was there. We walked outside and did not see a Comcast truck on the street. We assumed he needed to start his investigation around the corner. When no one showed up for almost an hour, I called back to Comcast, and after staying on the line for almost an hour, we finally were told that the technician had been to the wrong house and had left and they could not get that or any other technician back out. Our service was still not working so we had to reschedule. What a frustrating waste of time!!
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ID
#962373 Review #962373 is a subjective opinion of poster.
Service
Comcast Technical Support
Reason of review
Order processing issue

Comcast Technical Support Review

It's very rare to get a knowledgeable customer service. When you fianally can talk with a tech guy, they refuse to acknowledge there is signal issue despite their our own tech guy acknowledged it. It's very frustrating that Comcast charge customers but don't provide good service.
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ID
#958182 Review #958182 is a subjective opinion of poster.
Service
Comcast Technical Support
Reason of review
Bad quality