Comcast - Ripped off

2.8
Details
I opted for the complimentary upgrade to the tv box. It didn’ work so they send a technician. He found that they delivered the wrong box so he switched them out. I received a $60 service charge on my next bill. I’ve asked FIVE times for a refund. Each time I was promised to receive it. The last time I called my call was dropped while explain the problem.
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ID
#1438590 Review #1438590 is a subjective opinion of poster.
Service
Comcast Technical Support
Cons
  • Listening and helping the customer this is the 6th request
  • Being hung up on
Reason of review
Poor customer service
Loss
$60
Preferred solution
Full refund
Al comunicarnos con Comcast donde estuvo presente el técnico de Hp nos restablecieron el servicio, pero nos quejamos por el mal servicio recibido donde fuimos atendido por Michele(# de empleado2962494) , ella recopilo todos los datos siendo muy amable y profesional ,...
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ID
#1436947 Review #1436947 is a subjective opinion of poster.
Location
Jacksonville, Florida
Service
Comcast Technical Support
Reason of review
Poor customer service

Comcast - Bad service

2.0
Details
One TV box went bad, called for a new one. It was never shipped but I was charged $15 for shipping on my bill. 10 days later I called to ask where it is. Again they charged $15 and didn't ship it. Called again 4 days later when another tv box went bad. They had no record of the 2 orders. Sent a technician out to check them. I had to agree to a $60 charge in case it was my fault. The tech replaced 2 bad boxes but I was charged the $60. I called yesterday and the agent said he would remove the charges but he didn't. I tried calling 4 times today and got only music. No agent in any department. I am distressed at the bad agents working there and the $90 charges which they did not remove and I can't get through to billing or anyone there! The modem went off 4 times in a week as well. Their equipment and customer service is pitiful lately.
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ID
#1385696 Review #1385696 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida
Service
Comcast Technical Support
Pros
  • Internet speed
  • Speed of service when it works
Cons
  • Scammy and confusing billing scheme
  • Billing and customer service
  • Billing
Reason of review
Poor customer service
Loss
$90
Preferred solution
Full refund
A week ago I first tried to get tech support from Comcast regarding my Internet service. I've spoken to multiple people on various days. I had initiated each contact, and I was given a commitment to be called back by a "level two" support person after the first call...
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ID
#1351639 Review #1351639 is a subjective opinion of poster.
Service
Comcast Technical Support
Reason of review
Poor customer service
Preferred solution
They need to actually fix my problem NOW instead of wasting my time ALWAYS.
I attempted to send the following message to Tom Karinshak at Comcast through multiple channels. Comcast does all it can to make sure the make who should be accountable for these problems does not know about them. Bad management. Bad provider. ---------------------- Mr.
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2 comments
Jeanine C
#1624555

You can thank the background noise in call centers to companies that love the stupid "open floor plan" in offices these days. NO privacy, and no sound protection. It sucks for those of us on the phones.

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ID
#1346243 Review #1346243 is a subjective opinion of poster.
Location
Chicago, Illinois
Service
Comcast Technical Support
Reason of review
Poor customer service
Preferred solution
I would like a written response from the man in charge: Tom Karinshak
1.0
Details
Comcast - Threatening
Comcast - Threatening
Comcast - Threatening
Comcast - Threatening
After two no-show schedule tech appointments the technician finally showed up and proceeded to do whatever he felt like in my house instead of doing what was scheduled on my ticket, He started changing the settings on my TV and I asked him to please stop and he ignored...
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4 comments
Anonymous
#1754393

I have felt the same way! I truly do understand, I only wish they could here themselves when they speak. Maybe my last comments will help us both!

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ID
#1344600 Review #1344600 is a subjective opinion of poster.
Service
Comcast Technical Support
Reason of review
Poor customer service
Got a quote from Michaels to fix the picture- glass/frame will be at least $80. I called Comcast, they said I should have called police. I wanted to detain him and make the call, but he was too fast. Small unmarked white suv. He was rude the minute he got here....
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1 comment
Anonymous
#1448264

Wow your story has changed so much! Originally the tech mumbled and you couldn’t hear him and yet 4 posts later he was yelling.

Make up your mind, which story are you going to stick with. Get your story straight then post.

ID
#1213609 Review #1213609 is a subjective opinion of poster.
Service
Comcast Technical Support
Reason of review
Destructive/rude technician
Loss
$80
Preferred solution
Let the company propose a solution
Comcast said I should have called the police, but I didnt think they could catch him and he sped so fast I couldnt get the plate even though I had pen/paper. At least he didnt hurt a pedestrian or animal. I wish I had physically detained him/called police, but he was...
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ID
#1213592 Review #1213592 is a subjective opinion of poster.
Service
Comcast Technical Support
Reason of review
Poor customer service
1.0
Details
I called Comcast about 10 days ago to let them know I could not receive or send email. They tried to fix it for quite some time, but could not. They said they would have someone call me back. That person could not get it to work either and said it was a Microsoft issue.
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ID
#1209761 Review #1209761 is a subjective opinion of poster.
Service
Comcast Technical Support
Reason of review
Poor customer service
Loss
$200
Preferred solution
Full refund
1.0
Details
Daily issues with new modem required by Comcast. Have to repeatedly go through troubleshooting with technical support. After about an hour or more of troubleshooting daily, the cable will reset and function for 10 minutes. They refuse to send out a technician to fix...
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ID
#1207900 Review #1207900 is a subjective opinion of poster.
Location
Memphis, Tennessee
Service
Comcast Technical Support
Reason of review
Poor customer service
My Comcast Xfinity service is supposed to provide 100mpbs downloads. Doing their own Speedtest I typically get 30MBPS. Started Chat session with their frustrating tech support line and the tech asked me to try various things that didn't work. They told me they'd send...
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1 comment
Anonymous
#1433516

You are right comcast is a scam, look out for the bill they send to you every month. The bill keeps going up i wont b surprised if someone else has access to your password, internet is shared because more people living next door from you have access to your password, there you go problem solved

ID
#1190526 Review #1190526 is a subjective opinion of poster.
Service
Comcast Technical Support
Reason of review
Problems with payment
1.0
Details
I have two different accounts with Xfinity, I been having a problem with my services at my home address for months now.Every time I call about the services at the home address. They send the technician to the wrong dam address. Its seems like to that Xfinity cant get...
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1 comment
Joangel
#1428111

I WOULD NOT RECOMMEND XFINITY CABLE TO A DEAD PERSON....

ID
#1182789 Review #1182789 is a subjective opinion of poster.
Service
Comcast Technical Support
Cons
  • Horrible services
Reason of review
Poor customer service
Loss
$500
For the last 5 months I have had slow internet, spoke with Comcast a number of times and hours. They had me run thru their system check which did nothing. their in house techs have no idea what they are doing and tell you all sorts of reasons what is wrong but they...
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ID
#1179360 Review #1179360 is a subjective opinion of poster.
Service
Comcast Technical Support
Reason of review
Poor customer service
Loss
$95
Preferred solution
improve you customer service
Comcast - Sad Sad.
On sunday 1-14-16 A tech came out to hook cable up to my NEIGHBOR place and unhooked my cable and left.I CALLED the tech ( got the # from neighbor) and he stated he will be back to hook it up he was 15 mins away. Its 11 am when i spook to him. I called him back 3 hours...
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ID
#1171594 Review #1171594 is a subjective opinion of poster.
Service
Comcast Technical Support
Reason of review
Poor customer service

Comcast - Technician refused to come to my home

1.3
Details
Yesterday 12/29/2017 I was expecting a technician to come to my house to help move my cable to a different location, essentially just running some cable wire through the walls, things I don't have the tools or skills to do. The tech was supposed to arrive between 8am and 10am. 9am I get an automated call saying that I had missed my appointment. Evidently the technician didn't want to bother with my house, probably because I live in a poor neighborhood and whitebread is scared of getting out of his van in the hood. But still, I called the customer service twice and they never could get ahold of the tech or give me an answer as to why he never showed up, wasted my whole morning and have nothing to show for it
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ID
#1158720 Review #1158720 is a subjective opinion of poster.
Service
Comcast Technical Support
Reason of review
Poor customer service