Product: Comcast Technical Support Clear all filters (97 of 97 reviews match)
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Comcast - UNREAL, even customer service can't believe corp. can't do the job

Tech's are scheduled, never show, even when they are running late they don't show. Corp. customer service passes the buck and asks you to let them know if nothing happens. Even they try to hide and ignore customers hoping the problems wear their customers down enough to just cancel. Been given the run around for a month and still no service, yes the bill is paid and still no internet or cable. Just stopped working and new cable needs to be run.... They have reached the point, where it's easier to hide from the problems and hope we cancel/give up...NEVER GIVE UP!
1.0
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Comcast Technical Support
#1482777
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Comcast - Ripped off

I opted for the complimentary upgrade to the tv box. It didn’ work so they send a technician. He found that they delivered the wrong box so he switched them out. I received a $60 service charge on my next bill. I’ve asked FIVE times for a refund. Each time I was promised to receive it. The last time I called my call was dropped while explain the problem.
2.8
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Comcast Technical Support
I didn't like
  • Listening and helping the customer this is the 6th request
  • Being hung up on
#1438590
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Al comunicarnos con Comcast donde estuvo presente el técnico de Hp nos restablecieron el servicio, pero nos quejamos por el mal servicio recibido donde fuimos atendido por Michele(# de empleado2962494) , ella recopilo todos los datos siendo muy amable y profesional ,...
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Product
Comcast Technical Support
#1436947

One TV box went bad, called for a new one. It was never shipped but I was charged $15 for shipping on my bill. 10 days later I called to ask where it is. Again they charged $15 and didn't ship it. Called again 4 days later when another tv box went bad. They had no...
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2.1
Product
Comcast Technical Support
I liked
  • Internet speed
  • Speed of service when it works
I didn't like
  • Customer service
  • Billing
  • Billing and customer service
#1385696
A week ago I first tried to get tech support from Comcast regarding my Internet service. I've spoken to multiple people on various days. I had initiated each contact, and I was given a commitment to be called back by a "level two" support person after the first call...
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Product
Comcast Technical Support
#1351639
I attempted to send the following message to Tom Karinshak at Comcast through multiple channels. Comcast does all it can to make sure the make who should be accountable for these problems does not know about them. Bad management. Bad provider. ---------------------- Mr.
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OppositeHarrier367
OppositeHarrier367

You can thank the background noise in call centers to companies that love the stupid "open floor plan" in offices these days. NO privacy, and no sound protection. It sucks for...

Anonymous
CraigH

I am currenly going through a similar experiece in dealing with Comcast support. A Call Center overseas, horrific connection to that call center, limited English at Comcast's ...

Product
Comcast Technical Support
#1346243

Comcast - Threatening
Comcast - Threatening
Comcast - Threatening
Comcast - Threatening
After two no-show schedule tech appointments the technician finally showed up and proceeded to do whatever he felt like in my house instead of doing what was scheduled on my ticket, He started changing the settings on my TV and I asked him to please stop and he ignored...
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Anonymous
BerthaBiggs

you feel threatened because he's black? LOL. The humor! You privileged whites should really get it together, I would've left as well. He's there to fix your cable not to be de...

OppositeHarrier367
OppositeHarrier367

this smells of *** to me

1.0
Product
Comcast Technical Support
#1344600
Got a quote from Michaels to fix the picture- glass/frame will be at least $80. I called Comcast, they said I should have called police. I wanted to detain him and make the call, but he was too fast. Small unmarked white suv. He was rude the minute he got here....
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Anonymous
Brains

Wow your story has changed so much! Originally the tech mumbled and you couldn’t hear him and yet 4 posts later he was yelling. Make up your mind, which story are you going to...

Product
Comcast Technical Support
#1213609
Comcast said I should have called the police, but I didnt think they could catch him and he sped so fast I couldnt get the plate even though I had pen/paper. At least he didnt hurt a pedestrian or animal. I wish I had physically detained him/called police, but he was...
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Product
Comcast Technical Support
#1213592
I called Comcast about 10 days ago to let them know I could not receive or send email. They tried to fix it for quite some time, but could not. They said they would have someone call me back. That person could not get it to work either and said it was a Microsoft issue.
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1.0
Product
Comcast Technical Support
#1209761