Comcast - Complain

Most people are working to do a maintenance repair in the middle of the day when you know most people are working is ridiculous
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ID
#1858733 Review #1858733 is a subjective opinion of poster.
Location
Randallstown, Maryland
Service
Comcast Technical Support
2.1
Details
I would not recommend Comcast to future customers based on very bad experience I had with Tech. Support Supervisor name Neil ID BQ_. I was on the phone 1,5 hours ( exactly), on 2-12-20 from 5:00AM to 6:30AM. asking to send new signal to improve quality of the picture...
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ID
#1790396 Review #1790396 is a subjective opinion of poster.
Service
Comcast Technical Support
Preferred solution
An employee Neil ID BQ_should be reprimended for refusing to check Comast equipment to improve TV picture until I will pay fee for this service.

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Verified Reviewer

Comcast - Illegal property etrance

Repair techs illegally entered my yard and left gate opened for dog to escape
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ID
#1783709 Review #1783709 is a subjective opinion of poster.
Service
Comcast Technical Support
Preferred solution
DO NOT ENTER MY PROPERTY WITHOUT MY PERMISSION!
1.9
Details
Comcast charges one month in advance for utilities. If one breaks the contract, Comcast/Trinity charges the customer $230 to break the contract. I had a contract with consumers for two years from 4/2019 and the fee went up from $142 per month to $181. Comcast/Xfinity...
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ID
#1774970 Review #1774970 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Service
Comcast Technical Support
Pros
  • Better viewing than streaming
Cons
  • Alter records
  • Very poor customer service
  • Does not know how to honor contracts
Reason of review
Pricing issue
Loss
$3000
Preferred solution
Full refund

Comcast - If you want your business to run smoothly stay far away from this *** phone company.

1.0
Details
7 contracts before they got it right. 6 service calls before the phones worked. Hours on-line with technical support before caller id worked. Absolute nightmare.
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ID
#1770535 Review #1770535 is a subjective opinion of poster.
Location
Bothell, Washington
Service
Comcast Technical Support

Comcast - Outage

3.8
Details
A tech is in the area trying to resolve the issue
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ID
#1741342 Review #1741342 is a subjective opinion of poster.
Location
Chicago, Illinois
Service
Comcast Technical Support

Comcast - Don't pay for this crap service!

1.0
Details
After 2yrs and all the games they play don't use there service! They send out a tech they say no chargeLOLLOLLOLLOL what a joke then charge us $69.00 for a (fix) that never worked! What a joke. Leaving these idiots going to fiber optic instead of sharing a line with 6 other people! Waste of money and time! Good bye worthless company.
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ID
#1728515 Review #1728515 is a subjective opinion of poster.
Location
Fort Wayne, Indiana
Service
Comcast Technical Support

Comcast - Terrible service

I spent an hour on the phone and then had to schedule a tech visit for the next day, Next day not. scheduled for the following day. No show. They don't have a person to answer the phone till you go through a lot of nonsense and then the person can't fis=x the problem and can't schedule help
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ID
#1653984 Review #1653984 is a subjective opinion of poster.
Service
Comcast Technical Support
Reason of review
Order processing issue

Comcast - No TV for 9 days now

My TV lost it's signal 9 days ago and Comcast supposedly has been "working hard" to fix it. Every time I go to the outage page they have a new time set for it to be fixed, and when that time comes this info disappears or a new time is set. This has been going on for days and days and I'm really, really pissed off. My sister says I should switch to Verizon, which I might well look into. Comcast, YOU SUCK.
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ID
#1645930 Review #1645930 is a subjective opinion of poster.
Location
Jacksonville, Florida
Service
Comcast Technical Support

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Comcast - Still waiting!!

On June 23rd 2019 a storm took down the Comcast cable line in front of my house it is now August 20th 2019 the cable is still down in my yard after 4 calls to Comcast five people come out and the line is still down in my yard I'm thinking about just canceling going with Dish Network very very unsatisfied customer.
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ID
#1629373 Review #1629373 is a subjective opinion of poster.
Service
Comcast Technical Support
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
HAVE HAD OPEN TICKET SINCE 6/24/19 #049338395 AT LEAST TEN WIRES HANGING MOST NOT CONNECTED NOT A CUSTOMER BUT DID RIGHT THING REPORTING ALSO REPORTED AGAIN 527 IVY AVE THAT MAIN WIRE STILL HANGING SINCE HURRICANE IRMA CAME BY THAT WAS IN 2017 WHAT A JOKE THEY SHOULD...
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1 comment
Anonymous
#1745026

Issue still not fixed when I originally filed this complaint these guys are brutal incompetent, they came by 4 times 3 * late afternoon when thunder showers were occurring this is Florida they do it on purpose so they don't have to do it management should be ashamed of themselves the wiring on a pole still looks like a ghetto Comcast can kiss my *** I've had five back surgeries I can't climb that pole these guys come by and taking a ladder off their van just so exhausting what a bunch of stiffs

ID
#1597489 Review #1597489 is a subjective opinion of poster.
Location
Palm Beach Gardens, Florida
Service
Comcast Technical Support
Reason of review
Poor customer service

Comcast Technician Failures

1.0
Details
Technician was at home to check internet. Disconnected telephone cables and left without resetting everything back to way it was. Informed him that phone not working he stated should work in about two minutes. Still out without phone services
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ID
#1574902 Review #1574902 is a subjective opinion of poster.
Location
Grovetown, Georgia
Service
Comcast Technical Support

Comcast - Horrible Customer Service

Unfortunately I had to get an updated modem in November or December of last year; my telephone is with Comcast and has not worked since probably because of setup; the issue is trying to get assistance past the Automated Fake Help; I cannot wait to try a new service
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ID
#1498553 Review #1498553 is a subjective opinion of poster.
Service
Comcast Technical Support

Comcast - Poor customer service

there is poor customer service and poorly trained tech support
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ID
#1483029 Review #1483029 is a subjective opinion of poster.
Location
Trenton, New Jersey
Service
Comcast Technical Support

Comcast - UNREAL, even customer service can't believe corp. can't do the job

1.0
Details
Tech's are scheduled, never show, even when they are running late they don't show. Corp. customer service passes the buck and asks you to let them know if nothing happens. Even they try to hide and ignore customers hoping the problems wear their customers down enough to just cancel. Been given the run around for a month and still no service, yes the bill is paid and still no internet or cable. Just stopped working and new cable needs to be run.... They have reached the point, where it's easier to hide from the problems and hope we cancel/give up...NEVER GIVE UP!
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ID
#1482777 Review #1482777 is a subjective opinion of poster.
Service
Comcast Technical Support
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered