Manufacturer: Comcast Category: Technical Support Clear all filters (41 of 41 reviews match)
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Electric Companies were out the next day fixing power, but not ComCast. My elderly Mother lives with me and has severe arthritis of the knees and hands. She has an Alert One System that needs the phone line to work. I have told ComCast this on numerous occasions. They...
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pmont5100

pmont5100 Well, the Corporate Offices contacted me. Strictly information seeking, but no resolution. So far, since this trouble, service has been out for short periods of time twice. ...

1.6
I liked
  • Very little with this company
I didn't like
  • Being lied to everytime i call
  • Talking to someone who is in another country
#1011155
Way too many issues to list from crashing Internet to false account holder statements, billing, no tv or Internet , yet I supposedly have their latest and greatest equipment ?! Comcast/Xfinity Customer Service is the worst I have ever personally dealt with. Called...
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1.0
#990327
I have had an ongoing problem with my cable tv reception, and after two hours on the phone it was determined to send a technician to do the repair. An appointment was set for 1-3:00 pm. The tech showed up at approximately 1:30, and Comcast called to say that he was...
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#973274

Comcast Technical Support Review

#642956
1.0
First of all there customer service sucks,,today I called about 6 times,was on hold for ever,then I kept getting disconnected,from their agent cause they were having system issues. I will never recommend any one get service here. They suck
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Comcast Technical Support Review

#637890
I work TiVo technical support, and Comcast customer service is the worst company to work with. I deal with companies every day, and Comcast is the worst. I will never have Comcast again for the rest of my life, which i have about another 40 years left of it. I suggest you find another cable company to use.
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For the past year I have been having trouble with my internet services I had over ten technicians out and maintenance men's out so I get my pen and paper call Comcast the agent I get was Ortize I ask for her I'd number it is 180028 I ask was she in Florida she said no...
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1.3
#955285
I had a phone problem and did an on line chat.At the end it was determined that they needed to come out for service. Never was I told there would be a $50.00 charge. Finally after three attempts they replaced the modem which I lease. I thought that was the reason you...
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1.6
#953075
How do I go about switching out your modem for my new one? Jolly > Hello MARK_, Thank you for contacting Comcast Live Chat Support. My name is Jolly. Please give me one moment to review your information. Jolly > I hope you are doing well. MARK_ > My Issue: I have my...
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1.0
I didn't like
  • Lack of communication
  • Being lied to
  • Customer service
#948049
A box doesn't work.Tech support says the legacy box is incompatible on the same line as an X1 box. I must have two X1 boxes but another group has to authorize it. The other group simply said that tech support does not know what they are doing, that they say this all...
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2.3
I liked
  • Tech support
  • People were nice but couldnt help
I didn't like
  • No escalation process beyond scripted customer reps
  • Inter-department fighting
#940111
Just got mine today.Told would receive equipment Monday...came Wednesday! Hooked it up and no signal. Customer service says was not turned on outside my building bt GUARANTEED would be tech to turn it on between 8-10 am next day and she would personally call to check...
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Comcast is a scam. They are quick to disconnect for late payment, however slow to resolve a customer issue. I don't know how long I was without On-Demand, because I have other things to do. I was transferred to Supervisor, who happened to be uninterested with...
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1.0
I didn't like
  • Many excuses
#927553
Comcast representative stated that Comcast had made many improvements in my local and most consumers were upgrading their service to the X1 Platform and lowering their bills. After much thought and promises to lower my bill by $40 a mon. I agree to move forward with...
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