Manufacturer: Comcast Category: Technical Support Clear all filters (32 of 32 reviews match)
filters
manufacturer:
seller:
Show
state:
Show
city:
Show
category:
Way too many issues to list from crashing Internet to false account holder statements, billing, no tv or Internet , yet I supposedly have their latest and greatest equipment ?! Comcast/Xfinity Customer Service is the worst I have ever personally dealt with. Called Dish Network and Direct TV for hopes of functional systems and customer support. Try to avoid Comcast if at all possible . There is an reason for their 1 star review, I assure you it...
Read more
1.0
#990327
I have had an ongoing problem with my cable tv reception, and after two hours on the phone it was determined to send a technician to do the repair. An appointment was set for 1-3:00 pm. The tech showed up at approximately 1:30, and Comcast called to say that he was ready to greet me. I opened the door and looked out at the truck and did not see the tech so I left the door open and figured he would be at the door shortly. He drove away instead. I...
Read more
#973274
I had a phone problem and did an on line chat.At the end it was determined that they needed to come out for service. Never was I told there would be a $50.00 charge. Finally after three attempts they replaced the modem which I lease. I thought that was the reason you lease a modem so if there are issues they fix it. I was also never informed that I could take the modem to get a new on free of charge at a service center. How would I know it's a...
Read more
1.6
#953075
How do I go about switching out your modem for my new one? Jolly > Hello MARK_, Thank you for contacting Comcast Live Chat Support. My name is Jolly. Please give me one moment to review your information. Jolly > I hope you are doing well. MARK_ > My Issue: I have my own modem now. How do I go about switching out your modem for my new one? Jolly > You can use your own modem. Jolly > You can switch your modem with the Xfinity's rented modem....
Read more
1.0
I didn't like
  • Customer service
  • Being lied to
  • Lack of communication
#948049
A box doesn't work.Tech support says the legacy box is incompatible on the same line as an X1 box. I must have two X1 boxes but another group has to authorize it. The other group simply said that tech support does not know what they are doing, that they say this all the time, but it is not true. No authorization for a second X1 box. I say I don't care which box, just one that works. Tech services says it is shipping a box. So, why reflect that...
Read more
2.3
I liked
  • Tech support
  • People were nice but couldnt help
I didn't like
  • Inter-department fighting
  • No escalation process beyond scripted customer reps
#940111
Just got mine today.Told would receive equipment Monday...came Wednesday! Hooked it up and no signal. Customer service says was not turned on outside my building bt GUARANTEED would be tech to turn it on between 8-10 am next day and she would personally call to check ok. No one came, no one called. I called, and got told my appt was set for next Monday morning and a pay visit! I said no, is for an outside activation, I did the set up. Said would...
Read more

Had to give them my account phone number and unit id #, before they or he would help me. They are incompetent and have plenty of excuses. The tech name is Robert id@ mw8yvf2. Comcast is a scam. They are quick to disconnect for late payment, however slow to resolve a customer issue. I don't know how long I was without On-Demand, because I have other things to do. I was transferred to Supervisor, who happened to be uninterested with providing...
Read more
1.0
I didn't like
  • Many excuses
#927553
Comcast representative stated that Comcast had made many improvements in my local and most consumers were upgrading their service to the X1 Platform and lowering their bills. After much thought and promises to lower my bill by $40 a mon. I agree to move forward with the X1 installation. Quality of service went from barely acceptable to one issue after another. I am told by several Technicians and Supervisors that the initial installation was...
Read more
Check your bills.Three times in one year I have had to call about billing. Most recently I called about WiFi issues. Suddenly it started working and they couldn't explain why. Next bill I seen I had charges for in house protection plan for 5.95 per month. I didn't ask for this. I called and after the ungodly painful process of their customer service call line I spoke with someone I could barely understand. I was told that the 5.95 per month...
Read more
had Comcast service four times no 1 in home check out two tv & internet for two computers signal poor but will work (note been with Comcast for the time they started in this area) 20 plus years do remember to long ago check billing modem costing me $110/year rent (I got my own modem under $100) requested a higher speed service from Comcast said it was done no 2 check for speed ok per Comcast on tvs,computer Comcast ordered wireing to...
Read more
#916228