Product: Comcast Technical Support Clear all filters (98 of 98 reviews match)
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Comcast - Terrible service

I spent an hour on the phone and then had to schedule a tech visit for the next day, Next day not. scheduled for the following day. No show. They don't have a person to answer the phone till you go through a lot of nonsense and then the person can't fis=x the problem and can't schedule help
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Review
#1653984 Review #1653984 is a subjective opinion of poster.
Service
Comcast Technical Support
Reason of review
Order processing issue

Comcast - UNREAL, even customer service can't believe corp. can't do the job

1.0
Details
Tech's are scheduled, never show, even when they are running late they don't show. Corp. customer service passes the buck and asks you to let them know if nothing happens. Even they try to hide and ignore customers hoping the problems wear their customers down enough to just cancel. Been given the run around for a month and still no service, yes the bill is paid and still no internet or cable. Just stopped working and new cable needs to be run.... They have reached the point, where it's easier to hide from the problems and hope we cancel/give up...NEVER GIVE UP!
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Review
#1482777 Review #1482777 is a subjective opinion of poster.
Service
Comcast Technical Support
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Comcast - Ripped off

2.8
Details
I opted for the complimentary upgrade to the tv box. It didn’ work so they send a technician. He found that they delivered the wrong box so he switched them out. I received a $60 service charge on my next bill. I’ve asked FIVE times for a refund. Each time I was promised to receive it. The last time I called my call was dropped while explain the problem.
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Review
#1438590 Review #1438590 is a subjective opinion of poster.
Service
Comcast Technical Support
Cons
  • Listening and helping the customer this is the 6th request
  • Being hung up on
Reason of review
Poor customer service
Loss
$60
Preferred solution
Full refund
Tags
  • Comcast complaints
Al comunicarnos con Comcast donde estuvo presente el técnico de Hp nos restablecieron el servicio, pero nos quejamos por el mal servicio recibido donde fuimos atendido por Michele(# de empleado2962494) , ella recopilo todos los datos siendo muy amable y profesional ,...
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Review
#1436947 Review #1436947 is a subjective opinion of poster.
Service
Comcast Technical Support
Reason of review
Poor customer service
2.1
Details
One TV box went bad, called for a new one. It was never shipped but I was charged $15 for shipping on my bill. 10 days later I called to ask where it is. Again they charged $15 and didn't ship it. Called again 4 days later when another tv box went bad. They had no...
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Review
#1385696 Review #1385696 is a subjective opinion of poster.
Service
Comcast Technical Support
Pros
  • Internet speed
  • Speed of service when it works
Cons
  • Customer service
  • Billing
  • Billing and customer service
Reason of review
Poor customer service
Loss
$90
Preferred solution
Full refund
Tags
  • Cable And Internet
A week ago I first tried to get tech support from Comcast regarding my Internet service. I've spoken to multiple people on various days. I had initiated each contact, and I was given a commitment to be called back by a "level two" support person after the first call...
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Review
#1351639 Review #1351639 is a subjective opinion of poster.
Service
Comcast Technical Support
Reason of review
Poor customer service
Preferred solution
They need to actually fix my problem NOW instead of wasting my time ALWAYS.
Tags
  • Lack Of Support
I attempted to send the following message to Tom Karinshak at Comcast through multiple channels. Comcast does all it can to make sure the make who should be accountable for these problems does not know about them. Bad management. Bad provider. ---------------------- Mr.
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2 comments
OppositeHarrier367
#1624555

You can thank the background noise in call centers to companies that love the stupid "open floor plan" in offices these days. NO privacy, and no sound protection. It sucks for those of us on the phones.

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Review
#1346243 Review #1346243 is a subjective opinion of poster.
Service
Comcast Technical Support
Reason of review
Poor customer service
Preferred solution
I would like a written response from the man in charge: Tom Karinshak
Tags
  • Unacceptable Treatment
1.0
Details
Comcast - Threatening
Comcast - Threatening
Comcast - Threatening
Comcast - Threatening
After two no-show schedule tech appointments the technician finally showed up and proceeded to do whatever he felt like in my house instead of doing what was scheduled on my ticket, He started changing the settings on my TV and I asked him to please stop and he ignored...
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4 comments
Anonymous
#1754393

I have felt the same way! I truly do understand, I only wish they could here themselves when they speak. Maybe my last comments will help us both!

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Review
#1344600 Review #1344600 is a subjective opinion of poster.
Service
Comcast Technical Support
Reason of review
Poor customer service
Got a quote from Michaels to fix the picture- glass/frame will be at least $80. I called Comcast, they said I should have called police. I wanted to detain him and make the call, but he was too fast. Small unmarked white suv. He was rude the minute he got here....
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1 comment
Anonymous
#1448264

Wow your story has changed so much! Originally the tech mumbled and you couldn’t hear him and yet 4 posts later he was yelling.

Make up your mind, which story are you going to stick with. Get your story straight then post.

Review
#1213609 Review #1213609 is a subjective opinion of poster.
Service
Comcast Technical Support
Reason of review
Destructive/rude technician
Loss
$80
Preferred solution
Let the company propose a solution
Comcast said I should have called the police, but I didnt think they could catch him and he sped so fast I couldnt get the plate even though I had pen/paper. At least he didnt hurt a pedestrian or animal. I wish I had physically detained him/called police, but he was...
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Review
#1213592 Review #1213592 is a subjective opinion of poster.
Service
Comcast Technical Support
Reason of review
Poor customer service