To Whom it May Concern,
My wife and I are recently victims of identity theft and retail fraud. I am going to tell you who did it, and where and when it happened. We would like them prosecuted to the fullest extent of the law.
My disaster starts like this, I went to Best Buy #465 to Purchase a TV(Sept.6), while in line a Comcast salesmen (Vincent Powell)approached me asking me if he could give me info on Comcast service. I told him I was under contract with Verizon but having information to compare plans would be fine. I asked him to print something out so that I could take it home to discuss it with my wife as the current Verizon plan was in her name and has been for 16 years. She never switched the account from her maiden name. He said he could provide the printout and told me that he needed my name, phone number and address to see what service and plans are available in my area. He handed me the print out with a few handwritten options on it. I told him I would discuss it with my wife and call him IF we decided to switch after contract with Verizon was expired then left the store with my new TV. We put the paper aside and never thought about it again. Until…
On Sept 30th a Comcast van showed up in our driveway. My wife doesn’t answer the door when she’s home alone and not expecting anyone. Comcast service manage called the house to verify the address and she informed him that we are with Verizon and that we never signed up for Comcast. He apologized for the inconvenience and the van left. At this time we just thought it was a strange mistake but never connected it to the Best Buy conversation. Then on Oct 2nd we woke up to no dial tone on our house phone or our business fax line. At this point we thought it was possible that a wire was loose or just old. When I got home from work and verified that the wiring was intact, I called Verizon. They informed me that our phone number of 16 years was ported over to Comcast upon Comcast request. They told us the request was made on Sept. 6th, which happens to be the day I bought the TV. We were also informed that this caused our contract to be cancelled which would result in more fees. Also because we were no longer in a “triple play’ we would not be getting a discounted price for the TV and internet, which were not interrupted at any point. I promptly called the salesman, gave him a piece of my mind and told him he needed to fix it. He apologized for his mistake and told me I had to call Comcast, which I did. I believe he committed this fraudulent act to collect a commission.
Comcast said they would cancel the request and send the number back over to Verizon and everything would be fine. How wrong they were. We are going on the 9th day of not having a personal landline or a business fax line. We have spent countless hours on business cell phones trying to resolve this situation ourselves. We have all the phone records and contacts we have talked to including Peter the Comcast district manager, who called us once and never again and various others with the same result. Verizon told us that they cannot retrieve the number because of what Comcast did. Since the number was never active with Comcast, they were unable to port it back. Now we are in a hopeless deadlock between them. Comcast blames Verizon and Verizon blames Comcast. NOTHING is getting done and we are stuck with no phone and a higher bill because of it. I have requested conference calls, talked to managers, corporate offices, my local police department and lawyers. We contacted the police on recommendations of 2 lawyers and 1 Comcast representative. We will be filing a police report and pressing charges if possible. This situation is one that should never happen to anyone. Aren’t there federal laws to protect against this activity? The only paperwork on this is a handwritten estimate by Vincent on Sept 6th. We never gave consent to Comcast to start service or to Verizon to cancel service nor were we aware that any of this was happening until our phone was off. There is NO Third Party Verification, NO signatures and the Phone number wasn’t even in my name. We run a small business from our house and depend on both of those lines daily. We have children in school, doctors and sick relatives that all communicate with that phone number. Our entire life was violated by Comcast and now we are being told by Verizon that we may not get it back.
This situation started as retail theft/fraud and identity theft ( a phone number is as identifiable as a SSN is it not?) and was made SO much worse and possibly unfixable by lack of cooperation and general non caring attitude Comcast has given. We are also deeply disappointed and betrayed by Verizon as they allowed this to happen after 16 straight years of loyal patronage. This happened without our consent or knowledge and Comcast should be held accountable and be forced to pay restitution for damages and losses sustained by allowing this criminal activity to happen. We have read similar stories online. We would like to know what you are willing to do about this. Thank You in advance for your cooperation.
Michael and Roseann
Monetary Loss: $6720.