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Comcast likes to place you on hold forever, transfer you into transfer ***, provide customer service reps that script read every response who speak very poor English. When they say "we will get back to you in 24-48 hours" that is a lie! They don't get back to you...
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bobs2015
#1086599

If you are not getting what you are paying for, then cancel them and go with another company. And, don't pay any cancellation fees as they are not providing the service you co...

Author
Location
Howell, Michigan
Service
Comcast Service Transfer
Reason of review
Poor customer service
Review #761594 is a subjective opinion of poster.
0 comments

Comcast Christmas Spirit . . .NOT!

I recently contacted Comcast Customer Support via chat in effort to family in desperate need out. This resulted in spending over two hours chatting with 4 different representatives including at least 2 managers and getting absolutely nowhere – except a corporate run around. I have learned of a single mother of 6 – two of which are newborn twins, and all of which are elementary age, who is going through a divorce and the father is providing support. This woman was recently laid off of work for a few months but is now back at work. She has fallen behind in all of her bills and recently Comcast has cut off her internet for lack of payment. In the spirit of Christmas I was contacting Comcast to pay her past due bill for her, and arrange for family to get Xfinity Essentials for $10 per month so that her kids could do homework assignments requiring internet access. Despite speaking with multiple supervisors and repeatedly asking to speak with Tom Karinshak SVP Customer Experience I got nowhere. Below is a transcript of the chats I had with Comcast that is classic case of ineptitude and wasting a customers precious time. If I had not been online for more than 2 hours this chat would seem comical as the representatives constantly assured me they could help me and then basically gave me sales pitch for something the account holder wasn’t eligible anyway. All of this was because I was trying to do something nice for a destitute family for Christmas. I finally gave up and open to suggestions. I believe the main sticking point was that Comcast has a hard fast rule that you cannot sign up for Essentials if you are current Comcast subscriber until you have been a non-subscriber for 90 days. Nice rule eh? This seems like a great way to keep customers. The problem is cable availability in this families area is very choice limited and the school has recommended the Comcast Essentials program since the kids are in the National Food Program at the school.See families go fund me page. Robert has entered roomanalyst Devendra has entered room Devendra 12:22PMHello Robert_, Thank you for contacting Comcast Live Chat Support. My name is Devendra. Please give me one moment to review your information. Robert 12:22PMMy Issue: Destitute family with school age kids for which Comcast is blocking their school needed internet Devendra 12:22PMOkayu Devendra 12:22PMOkay Devendra 12:22PMThanks for the info. Devendra 12:23PMPlease be assure I will do my best to help you . Devendra 12:23PMI will be more than glad to assist with your issue Devendra 12:23PMThank you for the information Devendra 12:23PMCould you please allow me a minute to review your account information ? Devendra 12:25PM"For account security & verification, may I please know the following as they appear on the account: 1] The complete address where the services are installed. Please include Apt/unit #, State & Zip.2] The last 4 of the SSN listed on the account or your Comcast account number." Devendra 12:27PM____, are you still there? Robert 12:27PMXXXXXX sassafras dr Round Hill VA Robert 12:28PMI just happen to know this family and learned of their hardship and I am trying to help them Devendra 12:29PMOkay Devendra 12:29PMThanks for the info. Devendra 12:29PMMay I know the zip code as well Devendra 12:29PM ?Robert 12:29PM20142 Robert 12:30PMthis is a family of 6 that recently had twins (making 8) and the parents were laid off from work Devendra 12:30PMOkay Robert 12:30PMI know they were significantly behind on their payments to Comcast and eventually service was turned off Devendra 12:31PMOkay Robert 12:31PMI also know that the 4 school aged kids who are on the food program at the school learned that Comcast was available for $10 a month. Devendra 12:32PMCan you please help me with the name of the account holder? Robert 12:32PMBecause they were Comcast customers and were behind on their bill they were told they are not eligible for this service for at least 3 months. Robert 12:32PMAshley is also going through a divorce Robert 12:33PMI was trying to contact Tom Karinshak to see if he could intervene - maybe I could help with some of their past due amount Robert 12:34PMAshley is currently working again but has struggled catching up between being laid off and having two new babies Robert 12:35PMshe receives help from many organizations but the kids cannot do their homework without the internet Devendra 12:35PMOkay Devendra 12:36PMThanks for the info. Devendra 12:36PMThank you for waiting. Robert 12:36PMI am just trying to intervene on their behalf to see if I could help them - obviously they don't know I am doing this - after all it is Christmas time Devendra 12:37PMOkay Devendra 12:37PMNo problem Rober Devendra 12:37PMRobert * Devendra 12:38PMMay I know the last four digits of the SSN of the account holder as well? Robert 12:38PMNot sure either of us can help them but I thought I would try Devendra 12:38PMOkay Devendra 12:38PMNo problem Rober , I will do my best to help you Robert 12:38PMI am not sure - the family has not shared this level of detail. It might be XXXX though (guessing) Devendra 12:38PMMay I know the last four digits of the SSN of the account holder as well? Devendra 12:39PMOkay Devendra 12:39PMThanks for the info. Robert 12:39PMcan you see if that is correct? Devendra 12:39PMAs I have checked the account is temporarily disconnected due to non payment of the bills Robert 12:40PMas I explained above Devendra 12:40PMAnd the balance due is $128.98 on 12/15 Robert 12:41PMok how do we get them internet for $10 a month as school has told them they can get? Robert 12:42PMI am willing to pay their balance but they have been told by Comcast that they still would not be eligible for this deal because they are a current Comcast customer Robert 12:42PMComcast is punishing them for being a customer instead of rewarding them. Given their status this is what has driven me to get involved. Robert 12:43PMThey were told they would have to go 3 months without service before they would be eligible – nice Devendra 12:44PMOkay Devendra 12:44PMThanks for the info. Robert 12:44PMmaybe your supervisor would have the authority to help me help them Devendra 12:45PMOkay Robert 12:45PMI understand this is very difficult for Comcast but it seems simple to me Devendra 12:46PMOk, if you don't mind, I'm going to take a few moments to look into this, and I'll get back with you asap. Robert 12:46PMI pay their bill, Comcast turns their service on, and bills them $10 a month using the schools plan Robert 12:46PMthe school is Round Hill Elementary located in Loudon County Virginia Robert 12:47PMI live about an hour away from there in a Town called Vienna Devendra 12:49PMOkay Devendra 12:49PMThanks for the info. Devendra 12:50PMRobert I will help you with all the information Devendra 12:50PMAs you want the family to go with $10 plan Robert 12:50PMAwesome I hope we can make it happen Devendra 12:50PMAs this is a destituted family with school age kids Robert 12:51PMyes - i believe that is what they need. I don't know much about this plan but I believe it allows the kids to get access to the internet for school work Robert 12:52PMthey can survive without TV not sure about surviving without the internet anymore Devendra 12:53PMOkay Devendra 12:53PMThanks for the info. Devendra 12:53PMso here are the details about this plan Devendra 12:54PMAs Internet Essentials offers affordable Internet access to low-income families with at least one school-age child who is eligible to participate in the National School Lunch Program. Devendra 12:54PMBenefits are : Robert 12:54PMok - check that box Devendra 12:55PMFast home Internet for just $9.95 a month + tax, with speeds up to 10.0 Mbps download, and upload speeds of up to 1.0 Mbps Devendra 12:55PMNo activation fees and no equipment rental fees Devendra 12:55PMCustomers will receive a free N router, for in-home WiFi. Robert 12:56PMI believe they still have the equipment but it could be old Devendra 12:56PMOkay Devendra 12:56PMNo problem Robert 12:57PMthis sounds great Robert 12:59PMhow do we make this happen? I am sure Comcast wants their money first Devendra 1:01PMRober please share the link I am providing you , Devendra 1:01PMThis has all the information that you want Devendra 1:01PMAlso I will provide you the help li9ne number Devendra 1:02PMfor further information and help on this Robert 1:03PMI don't see the link yet. Is this the same help line that already told them they can't do anything for them? Devendra 1:03PMHere is the link : Devendra 1:03PMhttp://www.internetessentials.com Devendra 1:03PMHere is the help line number : 1-855-8-INTERNET (1-855-846-8376) Devendra 1:04PMIs that Okay now? Robert 1:04PMso far all of this info is nice but I already know this. I think you are missing the whole point of this chat Robert 1:05PMthe point is 1) they have a past due amount 2) they are or have been Comcast Customers 3) this makes them ineligible for the $10 a month program Unless Robert 1:06PMa) they cancel their subscription with Comcast for at least 3 months Robert 1:06PMI need someone that can help me execute this- not just chat about it Devendra 1:06PMOkay Devendra 1:06PMThanks for the info. Robert 1:07PMThat is why I suggested that maybe your supervisor has a little more authority than you do Devendra 1:07PMHave you called on that number as well which I have shared with you above? Robert 1:07PMThey have very little money and cannot afford to pay this past due bill Robert 1:08PMI have not called anybody - they have spoken to Comcast customer service Robert 1:08PMI am involved because I heard of their plight - I am not getting much further with you so far Devendra 1:08PMOkay Robert 1:09PMcan their past due bill be waived by Comcast Devendra 1:09PMOkay Robert 1:09PMor can I pay it for them? Robert 1:10PMwill that bring their account current Devendra 1:10PMRobert for your information you can pay there amount Robert 1:10PMTHEN can the prerequisites be waived so that I can sign them up for the new $10 plan without waiting 3 months Devendra 1:11PMAnd for all the further help you can call on the dedicated help line number for Internet essentials Devendra 1:11PMThat I have shared with you above Robert 1:12PMplease don't tell me you are unable to do anything for me after this much time chatting Devendra 1:12PMOh Okay Devendra 1:12PMOkay Robert 1:12PMI am so glad this email is printable so it can be shared on the internet Robert 1:12PMso you can't take my payment Robert 1:12PMyou can’t tell me if the account will be current Robert 1:13PMyou can't sign them up for the new plan Devendra 1:13PMRober , In order to check and help further , I need to transfer the chat to the concerned department with your permission. Devendra 1:13PMAs I am from Internet troubleshooting department Devendra 1:13PMCan I do that for you? Robert 1:13PMand you can't waive the prerequisites??? Robert 1:13PMPLEASEEEEE do Robert 1:13PMwhich department would that be? Devendra 1:14PMThat looks for the compensations and waivers related issue's Robert 1:15PMOkay Devendra 1:15PMThank you Devendra 1:15PMBefore I proceed, I would like to inform you that once I transfer the chat it would appear as a left room on your screen but do not close the chat window as you would get connect to the agent in the soonest possible time. Please do not close the chat window before this chat connects to the next agent. Robert 1:16PMOk Robert 1:20PMhave i been transferred? Devendra 1:20PMPlease wait, while the problem is escalated to another analyst user Robert has entered roomanalyst Antoninus has entered room Antoninus 1:20PMIt's a pleasure to have you on chat. I hope you're doing well today!Waiting for response from Devendra Robert 1:20PM1 hour later . . . . . . . . . . . . . . . . .analyst Devendra has left room Robert 1:21PMplease read the chat so you see what is going on Antoninus 1:21PMHi, Robert. I understand that you have a question regarding the charges on the account. is that correct? Robert 1:21PM if you can't help - please tell me sooner rather than later Antoninus 1:22PMThank you for bringing this to our attention. Antoninus 1:22PMNo worries, I will definitely assist you regarding this matter. Antoninus 1:22PMLet me further check on the account so that I can provide you with information regarding this matter. Robert 1:22PMOk Antoninus 1:23PMFor the security of the account, may I ask for the account number and also the last 4 digits of the Social Security number listed on the account? Robert 1:23PMafter 1 hour of chatting this has now become a quest to crack the Comcast customer service barrier!! Robert 1:24PMPlease read the chat -----I don't know any of this!!!!!! Robert 1:24PMthis is not about paying a bill!!!!!! Robert 1:24PMare there any supervisors available???? Antoninus 1:26PMMy apologies, Robert. I am currently reviewing your conversation with the previous rep Antoninus 1:26PMI am aware of your frustration and I want to get this resolved for you. Are you wlling to give me one opportunity to resolve your issue? Robert 1:26PMOk Robert 1:27PMabsolutely - that is all I am trying to is solve a simple problem for a destitute famil for Christmas Robert 1:34PMmy guess . . . probably will take a Comcast VP to solve this Antoninus 1:35PMThank you so much for your patience and time. Robert 1:35PMdo you have a solution? Antoninus 1:39PMBased on the conversation you have with the previous agent, it shows that you are requesting for the Internet Essentials package for a family. However, you were informed that the account is disconnected already and there is a balance for the account Robert 1:39PMBasically that is all correct Waiting for response from Antoninus Antoninus 1:42PMBasically, the qualifications for the Internet essentials is that the account should not have outstanding debt to Comcast Robert 1:43PMsee chat at 12:42, 12:46 and 1:23 Robert 1:43PMi have offered to pay the balance Robert 1:44PMBUT . . .Comcast further states that you cannot be a current Comcast customer or you have to be a non Comcast customer for 3 months before applying for this plan Antoninus 1:44PMAnd as well as to disconnect the account and not be subscribed to internet service with in the last 90 days Robert 1:44PMS-o-o-o Comcast wants them to go with another carrier and then come back to them in a few months – great startegy Robert 1:45PMI sure hope Round Hill Elementary understands how their agreement with Comcast is affecting their students or actually it is probably a Loudon County Public Schools agreement Antoninus 1:46PMWhich means that, in order to provide an Internet Essentials we will need settle disconnect the account first and wait for 90 days after the Internet essentials will be provided Robert 1:46PMso in other words - you can't help me either? Robert 1:49PMI understand the Comcast policies as you have stated. This is why I am asking for a supervisor that can waive this requirement in order to help a 6 year old and 8 year old child whose mother is in need for Christmas. If this doesn't stir you I don't know that I am at the right level yet Antoninus 1:49PMI do really understand your point, Robert. That is the process for the Internet essentials. You may call 1-855-8-INTERNET (1-855-846-8376) for further options regarding having Interent essentials Robert 1:49PMbeen there done that Robert 1:49PMis a supervisor available? Robert 1:50PMthis chat is going to be great when I post it on the web Antoninus 1:50PMI can connect you to our Supervisor. However, same information will still be provided. Since Internet Essentials is not available with our access. Robert 1:50PMand the Comcast blog Antoninus 1:50PMLet me create a transfer request so that I can connect you to our Supervisor Robert 1:50PMplease transfer me Robert 1:59PMdoes it take 10 minutes for transfer request? Antoninus 2:00PMMy apologies for the delay, Robert. Antoninus 2:01PMPlease stay online and connected while I transfer the chat to our Supervisor. Robert 2:01PMok thank you Antoninus 2:02PMPlease wait, while the problem is escalated to another analystuser Robert has entered roomanalyst B-gees has entered room Robert 2:02PMMy Issue: Destitute family with school age kids for which Comcast is blocking their school needed internetWaiting for response from Antoninusanalyst Antoninus has left room B-gees 2:02PMHi Robert, my name is B-gees. I'm the supervisor on duty. I will be assisting you further from here. B-gees 2:02PMMay I have 2-3 minutes to review your chat with Antoninus, so I will know what is going on? Robert 2:03PMyou can probably just read the last few minutes of this 1.5+ hour chat and tell me you can't help Robert 2:03PMthen I will ask if this issue can be elevated to the next level - that will save both of us some time B-gees 2:06PMRobert, if I may have correctly understood it, you've contacted us now for a Comcast account which is not yours and you were not currently listed as authorized person on that account. Am I correct? Robert 2:06PMso far Robert 2:07PMI am trying to help a destitute family with 6 kids get internet for school work for Christmas B-gees 2:09PMI really am so sorry to hear that and I really appreciate your kind-hearted to help someone in need. Robert 2:09PMBut??? B-gees 2:10PMI would really love to have your concerns addressed from here. However, Comcast is a business institutions of which I really regre to inform you that we are unable to accommodate your concerns from here. Kindly ask the account holder of the account that you were trying to help to contact us. Robert 2:11PMAs stated above I am willing to pay the past due bill (anomalously) that the account holder cannot. Then I am even willing to pay a couple of months to have essentials provided to them B-gees 2:11PMWe are required to have the account holder or listed authorized person on the account to do the transactions in here that will require some changes of the account. B-gees 2:12PMOh! That is so kind of you! Robert 2:12PMAll I need is for Comcast to waive the 90 day go use Verizon requirement above and take my money Robert 2:14PMThe account is in arrears and Comcast has closed it. So I will open a new account if that is what the process requires B-gees 2:15PMRobert upon checking the account on the address that you had mentioned that is having the account name: Ashley, the status of the account is already disconnected. With this status, only our sales department can really address this concerns properly, of which you will need to initiate a call to: 1-800-9346489 or 1-800-XFINITY. Chat support is unable to do anything on this account right now. Robert 2:15PMPlease don't waste my time as the prior two representatives have. If you can't help me please transfer me to your supervisor now. Even if they are going to tell me the same thing B-gees 2:15PMKindly intiate the call to reach our sales or the right department who can really address your concerns. B-gees 2:16PMI am so sorry Robert, if our manager won't be able to have your concerns addressed from here. But I can have you transferred to our maanager if you want us to. B-gees 2:16PMDo you still want us to transfer you to our manager? Robert 2:16PMI have called your sales dept. and they tell me the status quo B-gees 2:17PMI mean even our manager is unable to address your concerns from here. Robert 2:17PMSure lest try another manager Robert 2:17PMI guarantee there is someone at Comcast that can solve my problem. Robert 2:17PMTom Karinshak where are you????? B-gees 2:19PMPlease hold on as I will have to notify our manager now. Robert 2:19PMthank you Robert 2:19PMnow approaching 2 hours of chatting with Comcast and making NO Progress B-gees 2:24PMI am still waiting for our manager's response.analyst Rey Christian has entered room Rey Christian 2:32PMHi. This is Rey, this is Bgees' Manager. Rey Christian 2:32PMI understand we need help restoring service, Robert. Rey Christian 2:32PMIs that right? Robert 2:33PMGood afternoon Rey. Is Tom Karinshak available? Robert 2:33PMOr can we share this chat with him? Rey Christian 2:34PMYes, we actually can, Robert. Robert 2:34PMNo I am not trying to restore service as I have explained to the last three or four representatives over the last 2 hours Rey Christian 2:34PMPlease tell me more about your concern. Robert 2:34PMthat's right this chat is over 2 hous long and no solution from Comcast Robert 2:37PMI am trying to pay a past due bill for a destitute family with 6 kids and then get Comcast essentials for their school age kids as a gift for Christmas Robert 2:38PMHowever as all before you have stated- Comcast has many policies in place to make sure such a Christmas gift cannot go through them as explained above Rey Christian 2:40PMOkay, Robert, first, when I checked the account, currently I do not find your name listed as an authorized user. Rey Christian 2:40PMFor security reasons on the account holder, we will not disclose any specific information or make any changes to this account without their authorization. Robert 2:40PMI am not an authorized user. I never claimed to be an authorized user. I just offered to pay their bill Rey Christian 2:40PMYou mentioned that you want to set the family living here with the Internet Essential plan. Robert 2:40PMThey don't need to know who I am Rey Christian 2:41PMThank you for confirming. Rey Christian 2:41PMYou are correct with the 3 months guideline. Robert 2:41PMThe kids apparently need internet to do their homework. Their mother is going through a divorce, has been laid off, and just had twins. Rey Christian 2:42PMThis is to make sure that the people who are enrolled to the Internet Essential Plan are those who really can't afford standard internet services. Robert 2:42PMShe can't pay her bills and keep a roof over her head let alone pay a past due cable bill Rey Christian 2:43PMI understand that you have found to be in a situation that really needs help right now, Robert. And it is very kind of you to offer help but we still have to follow the guidelines. Robert 2:43PMOne requirement is that the kids have to be on a national food program - which they are - which has much stricter standards than Comcast Robert 2:44PMSo again, you are not of the authority level at Comcast to grant a Christmas present, if you will, and waive the silly 90 day rule allowing me to help them Rey Christian 2:45PMIf you truly wish to help this family, it is best to approach them to let them know what is the current situation so that you, the family who lives in this address, and us can work around this whole thing. Robert 2:45PMI cannot spend anymore time going around and around with you folks. Please forward this chat to TOM KARINSHAK Rey Christian 2:46PMI cannot forward this chat to Tom personally, Robert, but you can click on the CLOSE CHAT button to print this chat and use it for your reference. Robert 2:47PMI have already done so. I will post this chat on the internet as well as in the Comcast blog and see if that gets the attention of Comcast leadership or someone that really acres and can help Rey Christian 2:47PMWe are here to help also, Robert. I want you to know that. Rey Christian 2:48PM Analyst Rey Christian is typing
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Author
Location
Round Hill, Virginia
Service
Comcast Service Transfer
Reason of review
Poor customer service
Loss
$10000
Review #743614 is a subjective opinion of poster.
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Comcast - YOUR SERVICE SUCKS

had issues when I fist moved they didn't transfer my service for over a week and a half, customer service SUCKS!! empty promises of fixing the issue BTW COMCAST cut my line while installing the next door neighbors line....and I'm the one with out service. They keep giving me dates they will fix it and guess what every day the date changes!! Supervisor after supervisor gets on the phone not to mention how long it takes you to get through that automated call to actually talk to someone and half the time you can't understand the person your talking to. SO FRUSTRATED AND HATING COMCAST RIGHT NOW!!!
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Author
Location
Elkton, Maryland
Service
Comcast Service Transfer
Reason of review
Poor customer service
Review #727738 is a subjective opinion of poster.
0 comments
1.0
Details
Open letter to anyone that can help me. I have worked at the same job for over 17 years and have and do pay all my bills on time and early. To day I received a phone call from a collection agency on behalf of Comcast to my moms phone number. I am very afraid of them...
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Author
Location
Philadelphia, Pennsylvania
Service
Comcast Service Transfer
Cons
  • Hidden charges and fees
  • Hideous price and customer service
  • Had to disconnect
Reason of review
Poor customer service
Loss
$21600
Preferred solution
Full refund
Review #698280 is a subjective opinion of poster.
0 comments

Comcast - Moving

Moving and trying to transfer account to another is rather hard to do. In order to move one must have complete address to include apartment number which one can not get unless you get to sign for keys at new location. Now back to cable in order to transfer you must have complete address. To call in and transfer account is difficult. Now with that said and done. Transfer account what about the other place you moved from is the service still on??? Not off until this new location is turn on?? What happen to the service at old location??
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Author
Location
Los Altos, California
Service
Comcast Service Transfer
Reason of review
Poor customer service
Review #691863 is a subjective opinion of poster.
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Comcast - Service Transfer Review from Bellevue, Washington

This is what happen to me: I very disappointed at the level of service given from yourselves and your company. I was supposed receive a phone call from you yesterday. However this doesn't surprise me as your company to this day has shown me they have poor communication skills. My name is C Slaughter I called in June wanting wifi as I heard you company services my area. Your sales rep advised me on your bundle package and how great it was. I already have century link for a land line but thought to bundle would be best. I signed up over the phone. Saturday June 27th your tech came out to install the phone, wifi, and security system. When he arrived he told me that since I still had century link installed that he could not install the land line with comcast until I cancelled with them. It was a Saturday and I was unable to do that. First concern the sales representative should have advised me on that so I could have made that happen. After all I called for wifi originally and he unsold me to phone and security. He knew I already had an existing line. So the tech installs the security and wifi. That night I go to use the alarm and it will not set. It shows one of the zones is open. I check I find the front door. Upon looking closer the front door will not shut all the way so it will not arm. I try to call comcast but am unsuccessful at 11pm at night. I am able to finally get the front door to shut finally but it will not lock the sensor is wedged in the jam. I did not feel comfortable moving it as I may damage the system and or send a wrong signal to police. It a great feeling to be in a new home and cannot lock your front door and or set your alarm. Next day Sunday they are closed no comcast available. Monday I have to work I sit on hold for an hour on my lunch break. I cannot wait any longer I have to go back to work so I have to hang up. Tuesday I try again I only have a half an hour break some thing unsuccessful. (Still cannot lock my door or set alarm while my family is away from house-horrible!!) By Wednesday July 1st while on my lunch break I sit on hold again I spoke with Sarah whom tells me after a 40 minute hold that she cannot cancel and will have to transfer me to someone else who can..... Really my lunch is now over I am VERY frustrated, I ask her to have someone call me after explaining everything. She has someone call while I am at work and and they leave a message. Again POOR communication the lady says on my voice mail that she looked over my account and there are no upgrades for my service the call is from A woman named Les (I still have it saved if you would like to hear it) So I get a chance to call again 7/3/15 after on hold for 35 minutes I speak with Janelle explain my whole story again... And she's says I'll have to transfer you to something who can help.... Story is getting old huh!! So I get transferred to Brittany who says they cannot have someone come out for two weeks to fix No no no two weeks to fix my alarm and my door that locked before you came and installed your stuff?!?! No!!! I obviously upset she puts me on hold and offers discounts... Really a discount will help my safety? NO no no Then on hold again and says oh it looks like we can come out in 7 days now ... No no no In fact never mind I do not want your security system please disconnect on your end and come to my house and take your product away I will go elsewhere. Brittany finally advised me she has canceled the security system and the land line (that I never had installed) A month later I am getting collectors calling from your company. What I canceled. They tell me no it is still active and if I can hold they will transfer me to billing. No no no I AM NOT sitting on hold again. So I go to your federal way location 8/13 and there is an hour wait, really? A representative advised me to come back at 8am in the morning for no wait time. So I do.... And I am told by Warren I need a manager to call me back and they are all in regional meetings. The representative also tells me he sees notes in the file that I have called in and have asked it to be canceled but he says no one actually did. The next day no call, big surprise right! Today after sending this email I receive a call from Brett whom was supposed to call me yesterday. I assume he calls from all the emails I sent to everyone this morning. He tells me they are sales location and don't usually deal with this type of thing. But will TRY to help me. He asks me a copy of there invoice that we signed when they took there equipment, it was a carbon copy hello they have the rest of it. I do not have time to drive it up to them. Is this how you represent your company? Wow I am appalled. My time is very valuable, I need this addressed. I don't have time to come to your store again. Sincerely, Carrie Slaughter Sent from Yahoo Mail for iPhone
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Author
Location
Bellevue, Washington
Service
Comcast Service Transfer
Reason of review
Order processing issue
Review #683444 is a subjective opinion of poster.
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Comcast - Installation and services

1.5
Details
Before I moved into my house I setup services for Comcast 3hrs on the phone. Contractor did bad installation intermittent services for two weeks, on phone every day. Phone number not ported correctly. Missed appointment for burying my cable line to house, Unprofessional contractor, and employees point finger at other employees. Overseas call center with hard to understand dialect and do not understand what you are saying. Three weeks in and still having issues, I wish Georgia we give the right to compete because I hate not having and option and I though Charter was bad but they look golden!
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Author
Location
Warm Springs, Georgia
Service
Comcast Service Transfer
Cons
  • Inexperienced technician
  • Messed up process management
  • Untrained personnell
Reason of review
Whole process
Loss
$300
Preferred solution
Deliver product or service ordered
Review #682640 is a subjective opinion of poster.
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Comcast Service Transfer Review

What a nightmare. We used the moving service. Had a transfer scheduled for the 14th, its the 16th and still no service. Been on the phone with them for over 3 hours and still nothing. Comcast sucks.
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Author
Location
San Jose, California
Service
Comcast Service Transfer
Reason of review
Poor customer service
Review #667097 is a subjective opinion of poster.
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Comcast - Service Transfer Review from Parkland, Washington

1.0
Details
Dear Comcast I have never been so furious of customer service!! I rate them a negative 10. I got a bill showing I owed $99.99 for the mayweather pacqauio fight which I never got to see. It was showing me a black screen that said call 1-800-xfinity. I called they said it didn't go through and I don't have to worry about them charging me so I cancelled it. Called xfinity when I got my bill. lady said supervisor said there is nothing they can do because I watched it. I replied how would you know I actually watched it. I had just told you what happened. So I asked to speak to someone else because she wasn't understanding me. She replied I could transfer you to my supervisor but he'll just tell me the same thing. So I told her to just transfer me cause I couldn't talk to her. Supervisor told me the same thing. Told me they didn't even have a note of me calling the day of the fight. I told him that's bs not my fault if your employees are not doing their job right! I asked him to talk to someone else because he had decided there was nothing he could do for me! He says we could do some tests on your box to see if I actually watched the *** thing. I greed. Told him to do whatever he has too and I wasn't trying to scam them. I wouldn't be so angry if I had actually got to watch it. This supervisor transfers me to someone lower than him!!! He transferred me to technical support! Technical support says that if the supervisor already said that they can't do anything he definitely can't do anything. So I tell him that basically I paid a $100 to watch a screen that said call xfinity! Asked him if there was anyone else I can talk to he told me he could ask technical supervisor to give me a call so I agreed because I was just going to donate $100 to them! He calls me and offers me all these extras and asked me if I wanted it. Being furious at this moment I told him I'll take it because I wasn't just gonna give my money to them for the blank screen! I will never order anything extra from them!! From my view they will try to steal your money. Who knows how much money they had already taken! Comcast needs to fixed their customer service!! - not so happy customer
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Author
Location
Parkland, Washington
Service
Comcast Service Transfer
Reason of review
Problems with payment
Review #646491 is a subjective opinion of poster.
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Comcast - Service Transfer Review from Lawrenceville, Georgia

1.0
Details
I thought home internet service was unlimited???? Since when has there been a usage cap on home Internet?? I have been paying at most 164 dollars for internet I have not been satisfied with. My house has a basement, main floor, and a second floor. I cant even connect to the Internet in the basement or the second floor. I called for some answers and the most they could do was resetting my modem - which solved NOTHING. And when I asked why I was charged an additional fee of at most 40 dollars the representative couldn't tell me what the charge was for. She just wanted to transfer me to the technical department when I explained to her clearly that I spoke to them right before the technical department transfered me to the current billing department. Does it make any sense that the billing department does not know why I was charged extra?? And when I called back I believe they've blocked my number or something because it hanges up after I put my information in to the automated call message. OUTRAGED. Now I am DONE with this *** and want to stop my services but they wont even pick up.
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Author
Location
Lawrenceville, Georgia
Service
Comcast Service Transfer
Reason of review
Pricing issue
Review #645839 is a subjective opinion of poster.