Product: Comcast Service Transfer Clear all filters (0 of 110 reviews match)
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Comcast likes to place you on hold forever, transfer you into transfer ***, provide customer service reps that script read every response who speak very poor English. When they say "we will get back to you in 24-48 hours" that is a lie! They don't get back to you...
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bobs2015
bobs2015

If you are not getting what you are paying for, then cancel them and go with another company. And, don't pay any cancellation fees as they are not providing the service you co...

Product
Comcast Service Transfer
#761594
I recently contacted Comcast Customer Support via chat in effort to family in desperate need out. This resulted in spending over two hours chatting with 4 different representatives including at least 2 managers and getting absolutely nowhere – except a corporate run...
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Round Hill, Virginia
Product
Comcast Service Transfer
#743614

Comcast - YOUR SERVICE SUCKS

had issues when I fist moved they didn't transfer my service for over a week and a half, customer service SUCKS!! empty promises of fixing the issue BTW COMCAST cut my line while installing the next door neighbors line....and I'm the one with out service. They keep giving me dates they will fix it and guess what every day the date changes!! Supervisor after supervisor gets on the phone not to mention how long it takes you to get through that automated call to actually talk to someone and half the time you can't understand the person your talking to. SO FRUSTRATED AND HATING COMCAST RIGHT NOW!!!
Product
Comcast Service Transfer
#727738
Open letter to anyone that can help me. I have worked at the same job for over 17 years and have and do pay all my bills on time and early. To day I received a phone call from a collection agency on behalf of Comcast to my moms phone number. I am very afraid of them...
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1.0
Product
Comcast Service Transfer
I didn't like
  • Hidden charges and fees
  • Hideous price and customer service
  • Had to disconnect
#698280

Comcast - Moving

Moving and trying to transfer account to another is rather hard to do. In order to move one must have complete address to include apartment number which one can not get unless you get to sign for keys at new location. Now back to cable in order to transfer you must have complete address. To call in and transfer account is difficult. Now with that said and done. Transfer account what about the other place you moved from is the service still on??? Not off until this new location is turn on?? What happen to the service at old location??
Product
Comcast Service Transfer
#691863

Comcast - Service Transfer Review from Bellevue, Washington

This is what happen to me: I very disappointed at the level of service given from yourselves and your company. I was supposed receive a phone call from you yesterday. However this doesn't surprise me as your company to this day has shown me they have poor communication skills. My name is C Slaughter I called in June wanting wifi as I heard you company services my area. Your sales rep advised me on your bundle package and how great it was. I already have century link for a land line but thought to bundle would be best. I signed up over the phone. Saturday June 27th your tech came out to install the phone, wifi, and security system. When he arrived he told me that since I still had century link installed that he could not install the land line with comcast until I cancelled with them. It was a Saturday and I was unable to do that. First concern the sales representative should have advised me on that so I could have made that happen. After all I called for wifi originally and he unsold me to phone and security. He knew I already had an existing line. So the tech installs the security and wifi. That night I go to use the alarm and it will not set. It shows one of the zones is open. I check I find the front door. Upon looking closer the front door will not shut all the way so it will not arm. I try to call comcast but am unsuccessful at 11pm at night. I am able to finally get the front door to shut finally but it will not lock the sensor is wedged in the jam. I did not feel comfortable moving it as I may damage the system and or send a wrong signal to police. It a great feeling to be in a new home and cannot lock your front door and or set your alarm. Next day Sunday they are closed no comcast available. Monday I have to work I sit on hold for an hour on my lunch break. I cannot wait any longer I have to go back to work so I have to hang up. Tuesday I try again I only have a half an hour break some thing unsuccessful. (Still cannot lock my door or set alarm while my family is away from house-horrible!!) By Wednesday July 1st while on my lunch break I sit on hold again I spoke with Sarah whom tells me after a 40 minute hold that she cannot cancel and will have to transfer me to someone else who can..... Really my lunch is now over I am VERY frustrated, I ask her to have someone call me after explaining everything. She has someone call while I am at work and and they leave a message. Again POOR communication the lady says on my voice mail that she looked over my account and there are no upgrades for my service the call is from A woman named Les (I still have it saved if you would like to hear it) So I get a chance to call again 7/3/15 after on hold for 35 minutes I speak with Janelle explain my whole story again... And she's says I'll have to transfer you to something who can help.... Story is getting old huh!! So I get transferred to Brittany who says they cannot have someone come out for two weeks to fix No no no two weeks to fix my alarm and my door that locked before you came and installed your stuff?!?! No!!! I obviously upset she puts me on hold and offers discounts... Really a discount will help my safety? NO no no Then on hold again and says oh it looks like we can come out in 7 days now ... No no no In fact never mind I do not want your security system please disconnect on your end and come to my house and take your product away I will go elsewhere. Brittany finally advised me she has canceled the security system and the land line (that I never had installed) A month later I am getting collectors calling from your company. What I canceled. They tell me no it is still active and if I can hold they will transfer me to billing. No no no I AM NOT sitting on hold again. So I go to your federal way location 8/13 and there is an hour wait, really? A representative advised me to come back at 8am in the morning for no wait time. So I do.... And I am told by Warren I need a manager to call me back and they are all in regional meetings. The representative also tells me he sees notes in the file that I have called in and have asked it to be canceled but he says no one actually did. The next day no call, big surprise right! Today after sending this email I receive a call from Brett whom was supposed to call me yesterday. I assume he calls from all the emails I sent to everyone this morning. He tells me they are sales location and don't usually deal with this type of thing. But will TRY to help me. He asks me a copy of there invoice that we signed when they took there equipment, it was a carbon copy hello they have the rest of it. I do not have time to drive it up to them. Is this how you represent your company? Wow I am appalled. My time is very valuable, I need this addressed. I don't have time to come to your store again. Sincerely, Carrie Slaughter Sent from Yahoo Mail for iPhone
Product
Comcast Service Transfer
#683444

Comcast - Installation and services

Before I moved into my house I setup services for Comcast 3hrs on the phone. Contractor did bad installation intermittent services for two weeks, on phone every day. Phone number not ported correctly. Missed appointment for burying my cable line to house, Unprofessional contractor, and employees point finger at other employees. Overseas call center with hard to understand dialect and do not understand what you are saying. Three weeks in and still having issues, I wish Georgia we give the right to compete because I hate not having and option and I though Charter was bad but they look golden!
1.5
Details
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Warm Springs, Georgia
Product
Comcast Service Transfer
I didn't like
  • Inexperienced technician
  • Untrained personnell
  • Messed up process management
#682640

Comcast Service Transfer Review

What a nightmare. We used the moving service. Had a transfer scheduled for the 14th, its the 16th and still no service. Been on the phone with them for over 3 hours and still nothing. Comcast sucks.
Product
Comcast Service Transfer
#667097

Comcast - Service Transfer Review from Parkland, Washington

Dear Comcast I have never been so furious of customer service!! I rate them a negative 10. I got a bill showing I owed $99.99 for the mayweather pacqauio fight which I never got to see. It was showing me a black screen that said call 1-800-xfinity. I called they said it didn't go through and I don't have to worry about them charging me so I cancelled it. Called xfinity when I got my bill. lady said supervisor said there is nothing they can do because I watched it. I replied how would you know I actually watched it. I had just told you what happened. So I asked to speak to someone else because she wasn't understanding me. She replied I could transfer you to my supervisor but he'll just tell me the same thing. So I told her to just transfer me cause I couldn't talk to her. Supervisor told me the same thing. Told me they didn't even have a note of me calling the day of the fight. I told him that's bs not my fault if your employees are not doing their job right! I asked him to talk to someone else because he had decided there was nothing he could do for me! He says we could do some tests on your box to see if I actually watched the *** thing. I greed. Told him to do whatever he has too and I wasn't trying to scam them. I wouldn't be so angry if I had actually got to watch it. This supervisor transfers me to someone lower than him!!! He transferred me to technical support! Technical support says that if the supervisor already said that they can't do anything he definitely can't do anything. So I tell him that basically I paid a $100 to watch a screen that said call xfinity! Asked him if there was anyone else I can talk to he told me he could ask technical supervisor to give me a call so I agreed because I was just going to donate $100 to them! He calls me and offers me all these extras and asked me if I wanted it. Being furious at this moment I told him I'll take it because I wasn't just gonna give my money to them for the blank screen! I will never order anything extra from them!! From my view they will try to steal your money. Who knows how much money they had already taken! Comcast needs to fixed their customer service!! - not so happy customer
1.0
Details
Diversity of Products or Services
Parkland, Washington
Product
Comcast Service Transfer
#646491

Comcast - Service Transfer Review from Lawrenceville, Georgia

I thought home internet service was unlimited???? Since when has there been a usage cap on home Internet?? I have been paying at most 164 dollars for internet I have not been satisfied with. My house has a basement, main floor, and a second floor. I cant even connect to the Internet in the basement or the second floor. I called for some answers and the most they could do was resetting my modem - which solved NOTHING. And when I asked why I was charged an additional fee of at most 40 dollars the representative couldn't tell me what the charge was for. She just wanted to transfer me to the technical department when I explained to her clearly that I spoke to them right before the technical department transfered me to the current billing department. Does it make any sense that the billing department does not know why I was charged extra?? And when I called back I believe they've blocked my number or something because it hanges up after I put my information in to the automated call message. OUTRAGED. Now I am DONE with this *** and want to stop my services but they wont even pick up.
1.0
Details
Customer service
Diversity of Products or Services
Price Affordability
Website
Product
Comcast Service Transfer
#645839