Comcast - Fraud

1.0
Details
some one open an account in my name , I returned equipment and was billed for it. Comcast said because I lived at the address I was responsible. Account was open in CA , had a CA phone number attached to it. I live in Mi. I never used internet with them. They should not let products be shipped in one state to another without prior consent.
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ID
#1700044 Review #1700044 is a subjective opinion of poster.
Location
Grand Rapids City, Michigan
Service
Comcast Service Transfer
Cons
  • Poor customer service
  • Awfull customer service
  • Company rules on how to fix problems
Reason of review
produt ordered in different state sent to me. I Did not order it
Loss
$135
Preferred solution
Full refund

Resolved: Why won’t Comcast remove my early termination fee?

5.0
Details
Update by user Sep 04, 2019

Adam F.Office of Tom Karinshak resolved my problem was very professional and wave my early termination fee. Thank You for your great customer service.

Original review posted by user Jul 05, 2019
I am incredibly disappointed with my Xfinity experience. I am moving to another city and when I tried to transfer my service to my new address I was told they did not provide coverage for that area. I then asked for them to cancel my service since they could not provide coverage. I was told there would be a $140 termination fee even though their lack of coverage was the reason I had to cancel. I spoke to several people, had to wait on hold for 30 Minutes, and no one was able to help me or waive the fee.
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Resolved
ID
#1577632 Review #1577632 is a subjective opinion of poster.
Location
Bonita Springs, Florida
Service
Comcast Service Transfer
Reason of review
Poor customer service
Loss
$140
Preferred solution
Full refund
1.0
Details
I have a contract with them, i move from one house to another, i transfer the cable from one address to another this was done in 24 hours period. The company charge me with early termination contract for my old house and charge me with new contract almost $300.00...
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1 comment
Anonymous
#1381888

Have you ever read the contract you made with Comcast ?

ID
#1117723 Review #1117723 is a subjective opinion of poster.
Location
Wellington, Florida
Service
Comcast Service Transfer
Reason of review
Return, Exchange or Cancellation Policy

Comcast - It is a little long sorry, I tried to keep it short, BUT HORRIBLE EXPERIENCE and still dealing with it

2.2
Details
It is such a shame that they are not standing behind this, I am so incredibly fed up with this company, and it is a shame I cannot post pictures as I have screenshots of chats going on for over FIVE MONTHS to get these issues resolved. It started when I moved, I made the appointment to move services and I decided to call the day before to make sure they will be bringing the X1 equipment as I upgraded at the same time. I was told that they had NO appointment for me at all and the soonest they could get out would be almost 2 weeks later. I had proof, again screenshot the appointment time when I made it online, but they could only escalate it to make it a week. Now, I want to keep this as short as I can, so what you are not seeing is the 5 phone calls and several hours dealing with NEW CUSTOMER SERVICE REPS EACH TIME, it took to get to this point. Each time, I would have to start from the beginning since it was a new rep...fun. My uncle was at the old house on the day they "didn't have an appointment" for me, and guess who showed up? Yup, Comcast showed up to do an install at the old address. So, technically, there are three appointments that get screwed up during the course of this saga. So, I make a SECOND install appointment, take a SECOND half day off, and get a call 20 min AFTER they were supposed to be there that they are going to be an hour late. Now, there are two appointments each day, one for TV/Internet and one for Home, which double the amount of time that I need to be home. TV/Internet guy says he can't do anything (after an hour of being there) due to the right lines not being pulled, so I have to make a THIRD appointment...que the headache. Even better? I have to wait for the home install guy to come to tell HIM that otherwise I would be charged a no-show appointment. GREAT. He was also over an hour late. Whole day, down the drain. So, I call to make the THIRD appointment...and it gets even better. But mam, I cannot make you an install appointment, I see that we were just there yesterday and that all of your equipment is installed. WAIT! WHAT?? So, here goes another few hours trying to convince them that I do not have any equipment, and come to find out I have been charged for all of these weeks of not having service. Again, GREAT. Many supervisors (read hours and frustration later) I get my THIRD appointment scheduled. I have not said "Please forgive me if I am short with you, I know that this is the first time you are dealing with this, but I am so frustrated and hope not to take it out on you" so many times in my life! It became automatic... Third appointment comes, and you guessed it...THEY ARE LATE! Both appointments. But I have to say, all of the install reps are extremely professional and wonderful. And, other than being poorly trained, the CSR's were as pleasant as could be expected. But, after almost a month, we have TV/Internet...YAY! One bill comes, no credit, so I call, they said it could take a few months. The following month, the bill amount seems right with all of these credits so I don't think anything of it. This month, the bill was higher than I thought, so I went to look at the actual bill (yes, I am that person, I pay the bill when it is due without going through all the pages, my fault) And I discover that the credit was actually the credit I overpaid while being charged for services when I didn't have any. So I que up Chat, I find it easier for me if they cannot hear my frustration. No, mam you received your credit. It was dated 11/06 if you would kindly check that bill. (Again, this is after 20 minutes of going around and around) Well, I looked at those bills (for some reason I have 2 of them that cover those dates) and I don't see it. Oh, it is on another bill under "account correction" I see it now, $20. And why wouldn't it say something a little easier to find "Customer Guarantee Credit" for instance? Ok, so what about the other $60? (Now understand, I am just requesting the two dates they were late, not the one they showed up to the wrong address, which I know I should) I was told for the next 10 minutes that they cannot credit me because they can only credit once for a technician charge (which leads me to think the original $20 credit was NOT the customer guarantee credit but another mis-charge. When I found this and sent it to him verbatim, with a link, I was graciously given another $20 and a number to call. Great...ANOTHER TRIP DOWN COMCAST CSR ***. I am really looking forward to that. But, my chat rep made me feel all better about it "Not to worry, I assure you if Comcast promised you the credit you will get it..." RIIIIGHT! And, lastly, part of my contact wast the $400 Visa card I was promised for signing up with quad play, chat analyst kindly gave me the link to check the status. Funny, I was disqualified for "Changing Services" and kindly had him verify that I have not changed any services since I signed up, so you guessed it, need to make MORE CALLS to Comcast to figure that out as well. I wish I would have just trusted my instinct when this all happened and cancelled Comcast to go with another provider. I would warn anyone against trusting this policy, and furthermore trusting this company. From my experience, this company is shady and weasal it's way out of giving it customers anything they promise...even an on time appointment.
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ID
#1006713 Review #1006713 is a subjective opinion of poster.
Service
Comcast Service Transfer
Reason of review
Poor customer service
Loss
$500
Preferred solution
Deliver product or service ordered

Comcast - Service Transfer Review from Oakland, California

2.0
Details
Worst costumer service ever, what all their representative mostly do is talk out of there *** until they get rid of you. I was on the line with one or more of their representatives for more than an hour every day for three days trying to Transfer my services from my old house to my new house. They kept on telling me that they would call me back in the next hour to tell me that my services were installed, but they never did. Finally after rhe third day of me calling them and calling them, they told me that they would send a technicion a week later. Their costumer service is is ***.
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ID
#916812 Review #916812 is a subjective opinion of poster.
Location
Oakland, California
Service
Comcast Service Transfer
Reason of review
Poor customer service

Comcast Business Service - Phone Transfer

2.3
Details
I am so frustrated with Comcast Business Services. They just do not care about customer and do not really have any process for account transfer. They do pathetic job in phone transfers. It has been about 8 weeks when we started this whole process and it is still not done. We have fill forms 3 times and each time they said it is not correct one. Now my main office line is disconnected and i have no idea when they will complete the transfer. they do not assign a single contact to help and close the case. We have spent more than 80 hrs on phone calls to followup. They are pathetic. I will highly recommend if you are transferring to new business location and have Comcast as your provider DO NOT select them at new location unless you are ready to have disruption in service. I will be happy to load Email logs with customer service to show the delay. 1) We selected new office location in May 1st week and signed Comcast transfer order. 2) We moved to new location in July 1st week 3) This is August 5th and our main number is still not ported/transferred. if I had any idea, i already have AT&T service in office for internet and would have been simple task to assign the number to that service provider. 4) This week now anyone calls then it comes my number is no longer active. Till last week call was getting transferred.
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ID
#895279 Review #895279 is a subjective opinion of poster.
Location
Warrenville, Illinois
Service
Comcast Service Transfer
Cons
  • Customer service have no idea how take care of the issue
  • Feel comcast is punishing me for your screw up
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Understand your commitment and deliver. You have caused reputation loss for my business

COMCAST

1.5
Details
So, I recently transferred services… What a pain in the butt. My usernames did not transfer so I can’t access HBO Go, TNT, or Xfinity go apps. I have spoken to 10 people from Customer Service to the top repair people. Yeah right  no one has been able to fix my issue. They keep giving me new usernames that don’t work and transferring me once they realize they can’t help. Then I have to authenticate all over again. (name, address, last four of ssn, old account number, new account number). I don’t understand why nobody know what they are doing. To mention, I now have a ticket and someone will call me to fix this. (yeah right) this is the 3rd ticket in 3 weeks with no calls. I have written complaints with the BBB but from the looks of it, they have thousands. I appreciate how fast the speed of internet is but hate absolutely HATE the service. Time to reconsider having Comcast and look into another provider. They clearly don’t care about my business.
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ID
#857270 Review #857270 is a subjective opinion of poster.
Service
Comcast Service Transfer
Reason of review
username issues
Preferred solution
Fix my issue

Comcast Service Transfer Review

1.0
Details
They mess up everything.I wish I can give them no star. My account was disconnected on the wrong day. I need to transfer services from an old address to a new address and they inputting the information incorrectly over 20 times. I had to call over 20 times to resolve this issue. I will never use them again.
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ID
#825993 Review #825993 is a subjective opinion of poster.
Location
Marietta, Georgia
Service
Comcast Service Transfer
Reason of review
Poor customer service

Comcast - Unwarranted charges

1.0
Details
I MOVED AND Comcast CAME TO TRANSFER MY SERVICE. I WAS TOLD I COULD KEEP MY PHONE NUMBER AND THE SAME SERVICE. THEY CHANGED IT AND THE PROGRAM THEY GAVE ME IS TOO HIGH AND DIFFERENT. mY BILL IS NOW$382.00, I ALREADY PAID $145.00 IN Februar4. NOW, THE NEW BILL FOR INSTALLATION IS $234.00 FOR WHICH I ASKED AN EXTENSION TO APRIL 4TH, OF WHICH I PAID $120.00. THE WERE ASKING ME TO PAY $382.00 FOR CANCELLING MY OLD PROGRAM WHICH IS FALSE, COMCAST GAVE ME A DIFFERENT MORE EXPENSIVE PROGRAM. I SPENT TO DAYS, BEING HUNG ON IN ORDER TO GET BACK MY PHONE NUMBER AND OLD PROGRAM. COMCAST REFUSES TO REIMBURSE EXTRA CHARGE OF $148.00, THEY POURPOSELY CHANGE EVERYTHING TO EXTORT MONEY FROM ME. PLEASE OBLIGE.
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ID
#824519 Review #824519 is a subjective opinion of poster.
Location
Hollywood, Florida
Service
Comcast Service Transfer
Cons
  • Awfull customer service
  • Cable
  • Hidden charges and fees
Reason of review
Not as described/ advertised
Preferred solution
Price reduction

Comcast Reviews

  1. 978 reviews
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Comcast reviews

Comcast - Customer Service

My mom (which is elderly) moved to an assisted living facility a week ago. Two weeks before the move we called Comcast to have the phone and TV transferred over to the new address which Comcast assured us would take place. We moved my mom on Saturday the 12th of March and when I went to hook everything up of course nothing worked and I followed the instructions given from Comcast. We called and explained the situation and they had to send someone out, I explained that my mom is elderly and she really needs her phone for emergency purposes but of course Comcast does not care so they will send someone out to look at everything on Tuesday the 15th. When they came out they did hook everything up no problem however by Friday the 18th the phone is not working again. We called Comcast again and told them we really need a phone because of my mom once again they don't care and will send someone out Wednesday the 24th? Really this is an emergency and safety issue for my mom! She has had an account with Comcast for over twenty years and pays a lot of money for your services! This is horrible that you can't help her sooner!
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ID
#813262 Review #813262 is a subjective opinion of poster.
Location
West Jordan, Utah
Service
Comcast Service Transfer
Cons
  • Management avoids resolving issues
  • No one caring about this situation with my mom
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Comcast - Terrible service/incompetent employees

1.4
Details
Letter I am sending to Comcast VERY incompetent employees Comcast Cable Corporate Office One Comcast Center, Philadelphia, PA 19103 January 31st, 2016 To whom it may concern: (From Allarah LaVelle- Account #8495 84 002 0137570) • I have been getting kicked off the internet since September or early October. In October I got a new modem because on my screen, it showed that I needed to upgrade. The modem was defective. On 10/27/15 a guy came to my house to service it. He said it was defective and gave me a new one and took the other one back. • Oct, Nov and beginning of Dec I was again kicked off the internet quite often. Called Comcast and they suggested I send it back AGAIN. The new one came and still having problems. • 12-23-15: Spoke to someone who offered me a new deal with HBO and SHO free for a year for a “maximum of $145, including putting the phone back with Comcast (I had switched it to Vonage cause I was trying to save money). • He stated: “I will take care of it ma’am, you don’t need to call Vonage. Someone will call you back to confirm”. NO ONE CALLED. Says “You will have the phone back before Christmas”. That never happened. • I got emails from Comcast saying to please call them. I did and I spoke to someone who said, “That is not Comcast sending you that email, cause everything is fine on our end and it looks like you will have phone service by 12/28.” • THAT DIDN’T HAPPEN. • Got another email from Comcast saying to call them. Called and was told there was no problem. • Beginning of January got the new modem. Plugged it in and all the lights turned on but not the phone one. • I kept getting an email from Vonage saying they can’t charge my card, so it’s obvious that they don’t even know I switched to Comcast. Comcast says ignore it. • 1-7-16: Spoke to a woman from Giana and spent over an hour on the phone. She re-set the modem and tried everything and it wouldn’t work. I was getting frustrated by then. She said “I PROMISE I will call you tomorrow at 6pm. I told her that was the time I would be home. However, my phone doesn’t work so I gave her my cell phone. NO CALL came through. • 1-14-16: I called again. Spoke to a guy who put me on hold for a VERY long time cause he said the original person that changed my service did not make the call to activate it. I was on my cell. I got fed up of waiting and looked at my phone and he had disconnected me. • 1-14-16: SECOND PHONE CALL. At this point I started writing down names and employee #’s. Loren- Employee # 2E6, says what SHOULD HAVE HAPPENED was that someone should have connected me with someone from PROVISIONS and someone would have to call me back. I didn’t believe anyone would but I was hopeful. • Kerri (Employee # VKS)from Provisions did call this time. I was on the phone with her till 9 pm, almost two hours since I called. • Kerri said “They never activated your phone and someone was supposed to call you from Verifications.” (Obviously they knew to call my cell since my home phone was not functioning. Kerri had given me a temporary # for them to call me on (979-9834). She said that number would be transferred to my old number once they fixed things.NO ONE CALLED! I had also told her that they should call my cell cause I work and go to school and wasn’t going to be home until 9:30 at night. • Kerri had also said “If Vonage disconnects you due to non-payment, you would have to reactivate the phone with them before we could get your old number back.” That was very disconcerting. Especially since none of this would have happened if the guy that changed my service had done what he was supposed to do in the first place. Now Vonage is charging me double cause they were not able to charge my card(they didn’t get notice I was switching). • Kerri says “Loren activated Starrs network, for your trouble.” That’s nice but that doesn’t fix the problem. • 1-18-16: Spoke to Romana (Employee # 3093990). Had to tell the WHOLE STORY FROM THE BEGINNING and of course each time I call I have to go through the prompts and when I finally get someone on the phone, they ask a million questions and I have to start from scratch. By this time I am ready to dump Comcast altogether cause I am OUT OF PATIENCE! • 1-18 ***’t: Romana transferred me to Ed (Employee # 91629) from Activation. Holding for A LONG TIME AGAIN! Speaking to Activation AGAIN. • Back to Romana (it is now 9:50 pm and I am still on the phone with Comcast! She had me turn off my modem AGAIN. We went through the whole thing twice that night. Waiting for lights to turn on and it is taking A VERY LONG TIME and it is not working. Finally after trying all kinds of things, she gets the phone working (there is a dial tone but it was only temporary. It didn’t last. Soon no dial tone again. • Romana says “Something is wrong with the system. It is not working.” She said she scheduled a tech person to check the connections outside my house to see if there is a problem. She says he will be here on Wed 1-20 and she says I don’t have to be home for that. She says he will call me on my cell phone and let me know the status. She says “742-6393 is now connected”. I asked if they let Vonage know and she says “Yes Ma’am.” • It is now 10:04 pm! I now have a dial tone. I thought this was going to be it! However, I called my home phone from my cell and it didn’t ring and my machine did not turn on. On my cell I hear a voice mail with a general message that says to leave a message. I had told two reps already to remove voicemail from my service. I have a machine and don’t want voicemail. Regardless, the phone doesn’t ring here so they service is not working. • 10:45 Romana called me back. What a miracle! Someone from Comcast is actually calling me back! Says the guy coming on the 20th will determine if it is a problem with my outside connection and will call me to let me know what he finds. • NO ONE CALLED ME as usual! So I assumed no one came cause I still didn’t have a dial tone. • 1/25/16: (around 9:30 pm) Called Comcast AGAIN. Rep: Keseia (Empoyee # 1213) said her name REALLY FAST and I couldn’t understand it. Even when she spelled it out she said it so fast I couldn’t get it and immediately went on to say something else. I had to stop her three times and asked her to spell it fast. I finally thought she said KESEIA and she said “Yes” but it sounded like she just wanted to shut me up and didn’t really want me to have her name. I wonder if that is even her real employee #! • I asked Keseia to put me though to a supervisor cause I was not going to go through the whole story again and get nowhere and was NOT going to let her reset my modem AGAIN cause that had been done plenty! She says it might be a ½ hour to 1 hour hold for me to speak to a supervisor. I said “NO way am I waiting that long after all the people I have talked to and held on for!” She says “Ok, I will try to get you someone around here that can talk to you.” She put me on hold. I held on TEN minutes and hung up. • Believe it or not Keseia CALLED ME BACK! Asked me to hold AGAIN. I held for ten minutes. Tomica (a Supervisor in Giana!) was on the line. Employee #95012. • Tomica of course had to start from scratch and asked for my name, address, etc. I asked her for the # of the Corporate office and she gave me the run around saying that I had to hold cause “my system isn’t working” and “it is very slow right now”. Finally she gives me a phone number and it turns out to be the regular Comcast number! NOT the Corporate office. I had asked her for an address and she claimed she couldn’t give me that cause she didn’t have it in her system. A SUPERVISOR DOESN’T HAVE ACCESS TO THE ADDRESS OF THE CORPORATE OFFICE???? Sounds a little strange to me. There should be a phone number where you can call with complaints! What kind of company doesn’t have that? • I called the number she gave me that she had claimed was the corporate office and it was the regular Comcast #. The guy had easy access to the Corporate office address and gave it to me. I refused to go through the whole story from the beginning with him again like I’d done countless # of times! He said to write to One Comcast Center, Philadelphia, PA 19103. • Tomica set it up for a Tech to come in person on Wed 7-8 am. I thought at the time, “If he gives me a new modem and it starts kicking me off the internet again I am just going to give up and dump Comcast altogether”. • Well, she showed up (late of course) but showed up and actually called me to say he would be late. He was able to fix the modem and get all the lights to work so now I have internet at least! • However, he could not get the phone to work. He says he will have someone call me to verify that I want to switch to Comcast (this is the third time someone says this). But he was there in person and he said he would make it happen. He went out to his truck and spend A LONG time there and I thought he had left. I called him on the number he had called me on. He answered and said he will be back shortly. In the meantime I called Vonage and they said no one from Comcast tried to call them and if they did and they got an error message I should call them and find out what the error message number is and I can call them back with that number and they will make the switch. Jesus (the tech) came back. He had them call me. I listened to a recording that asked me to say yes to everything if I wanted the changes. I did so. I was told by Tomica that I should have my phone working within a day or two. • Came home on the 30th and tried to call my phone and I still don’t have incoming calls. • 1-30-16: Called Comcast YET ONE MORE TIME! Spoke to Laura (Employee # 4LS) who connected me to Ed from the Tech Dept (Employee # 448545) from the Phillipines. Of course he made me explain everything from the beginning AGAIN. He called my home phone and asked me to hold and not hang up. Came back on the line and said he can’t call my phone because of a “system failure on his end.” Wanted to transfer me to a Level 2 rep. I said forget it. I want to talk to someone from billing to see what they are going to do about my bill cause I am not paying that bill when I haven’t had service for a month and a half and even longer if you count the fact that I have been getting cut off the internet since OCTOBER. I held on for about 5 minutes AGAIN. I hung up. • Called back and asked for Billing. Spoke to Cooper (Employee # 1231762191) says all he can give me is a $30 credit. After all I have been through and no phone or internet for 1 ½ months! NO WAY! • He transferred me to a supervisor named Christine who says all she can do is give me a $99 credit. Then she says “I see here that someone on 1-19 gave you a credit and reduced it to $137. No one I spoke to had said they were going to do that and I didn’t even speak to anyone on the 19th. I spoke to someone on the 18th though. Anyway, she said she was VERY sorry about all I have been through and she will speak to her supervisor tomorrow (Sunday) and see what can be done. I told her after I pay whatever it is I am going to disconnect Comcast cause I can’t stand this anymore. She asked me to wait till tomorrow to see what could be done. She also said that Vonage sometimes takes up to a month to switch the service, so since they only connected me with Verification ((IF THAT IS ALL THAT IS REQUIRED FOR IT TO WORK), I won’t have incoming calls till the end of Feb. NO ONE CALLED ME AT 10 am! My phone was almost dead at around noon and I plugged it in and didn’t hear any calls but later found out that Christine had called at 1:31 pm and apologized for not calling at 10am. Says she and her supervisor went through everything this morning and my balance is 169.05. She told me yesterday it was $137 and I paid it through her. She gave me a confirmation #. She said on her message that she still has to give me a credit of $99 which will go through tomorrow, so “if you check the automated system tomorrow it will say you owe $70.05. That doesn’t make sense since I paid $137 yesterday. • She said on the message “If there’s anything else I can do for you, please call 1-800-Comcast and ask for me at extension 3024319. If I don’t answer the rep can send me an email and I will get back to you as soon as I can.“ • I went through the regular prompts and was connected to an “agent”- Tony (Employee # 1917686). Tells me to hold and I wait ten minutes and hang up. • I call Comcast again and ask for Billing. When I finally get a guy on the phone I have to give him all kinds of info again. He says there is no such extension and he can’t find out who Christine is. I should have expected this! • He says my balance was $306 (my bill says $291.65 for two months). I haven’t had internet or phone for a month and a half and I don’t think they can charge me that much. Also, I should be compensated for all my time and trouble and the stress they put me through talking to countless number of people and being put on hold and being given the run around. He says she did document that I paid $137 but there is still a balance of 160 something. With the 99 she will credit me with I still owe $70! I need to speak to someone from Corporate and someone should call me! I am not going to spend one more minute talking to reps on the phone. There is no point in it. I cannot believe the gross incompetence of the representatives in your company! I have spent HOURS on the phone with many people who lie and promise they will call and they don’t…people who promise to call Vonage and they don’t…people who promise to send someone to check the outside connections and when I call the next day there is no record that they were even planning on sending someone. Etc, etc. I am at a point now that I don’t even care if I ever watch tv again or use my home phone. All I want is internet service and will get that from Century Link. I have my cell phone to make calls anonth d access the internet anyway. I will be making this letter public. I do not think people should be subjected to this type of incompetence. It is very stressful to say the least. I do not believe I should be charged AT ALL for the month and a half without internet or phone and I should be compensated for my trouble. And I also had trouble with Comcast a few years ago when they published my home phone and address and I was working at a prison. It is very dangerous for an inmate to be released and look me up and find me. After that my phone and address got on the internet and it is easy for anyone to find out where I live. They gave me three months free service at that time but what did that do for me. My information is out there for anyone to find. INCOMPETENCE again! I am fed up and will be disconnecting the service. Allarah LaVelle
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ID
#781551 Review #781551 is a subjective opinion of poster.
Location
Tucson, Arizona
Service
Comcast Service Transfer
Cons
  • Incompetent customer service reps
  • Have to call multiple times to get a good call center person
  • Lies about pricing
Reason of review
No internet or phone for 1 1/2 months
Loss
$300
Preferred solution
I want company to look up employees that I listed and fire them or at least reprimand them. I listed most of their employee #'s. I want to be compensated for the hours I wasted on the phone and for the time with no service.

To Many Foreigner's working for Comcast.

I was billed for a service call for wiring that I wasn't aware of. then the person that answered the phone in the USA was knowledgeable. Then she transferred me a lady out of the country the lady didn't know what she was doing she had me on hold for 45 minutes total call took an hour and then some one else came on the line to tell me that the price couldn't be removed. They hung up and I called back ask to speak with Manager in the USA and the lady put me hold then a Foreigner again name Jessie from the Philippines operator # 15870. He told me that He would not reverse the charges and when I said that I didn't think it was fair. He told me that they were valet. I then asked him to please transfer me to someone in the USA he hung up. Very upset Customer or should I say former customer Drew Moore Detroit Mi
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ID
#779510 Review #779510 is a subjective opinion of poster.
Location
Detroit, Michigan
Service
Comcast Service Transfer
Reason of review
Poor customer service

Comcast - Service Transfer Review from Howell, Michigan

Comcast likes to place you on hold forever, transfer you into transfer ***, provide customer service reps that script read every response who speak very poor English. When they say "we will get back to you in 24-48 hours" that is a lie! They don't get back to you ever. They hope to frustrate you enough that you pay their bill. Most people do because it's not worth the aggravation. Every collection they report CAN BE disputed. Write a form letter and prepare to fax it when they report you to 2 or 3 collection agencies. Report them to the BBB and FCC. They jump when they see that and surprisingly you actually get a legit response. Do NOT pay them because it's easier. Fight them! Save your receipts. Because undoubtably they will sometime in the future accuse you of keeping their boxes or remotes. Attach it to your complaints. You will spend less time reporting them than you will waiting on hold or waiting for them to correct a billing issue. STOP paying their "tech fees" when their tech being sent out is their fault and not yours. Switch providers when you can. If you can't, go about it the smart way by not falling into their trap. Good luck! I know the frustration and anger is very real. They are an awful company to deal with.
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1 comment
Dona
#1086599

If you are not getting what you are paying for, then cancel them and go with another company. And, don't pay any cancellation fees as they are not providing the service you contracted for.

Thus, they are the ones who have failed to live up to the agreement. See if Charter is in your area. Much better than Comcast. A better solution, and cheaper is to drop the TV service and get just an internet connection and then stream, for free all the TV shows and movies you would want for free.

Do some research. Much cheaper that way.

ID
#761594 Review #761594 is a subjective opinion of poster.
Location
Howell, Michigan
Service
Comcast Service Transfer
Reason of review
Poor customer service

Comcast Christmas Spirit . . .NOT!

I recently contacted Comcast Customer Support via chat in effort to family in desperate need out. This resulted in spending over two hours chatting with 4 different representatives including at least 2 managers and getting absolutely nowhere – except a corporate run around. I have learned of a single mother of 6 – two of which are newborn twins, and all of which are elementary age, who is going through a divorce and the father is providing support. This woman was recently laid off of work for a few months but is now back at work. She has fallen behind in all of her bills and recently Comcast has cut off her internet for lack of payment. In the spirit of Christmas I was contacting Comcast to pay her past due bill for her, and arrange for family to get Xfinity Essentials for $10 per month so that her kids could do homework assignments requiring internet access. Despite speaking with multiple supervisors and repeatedly asking to speak with Tom Karinshak SVP Customer Experience I got nowhere. Below is a transcript of the chats I had with Comcast that is classic case of ineptitude and wasting a customers precious time. If I had not been online for more than 2 hours this chat would seem comical as the representatives constantly assured me they could help me and then basically gave me sales pitch for something the account holder wasn’t eligible anyway. All of this was because I was trying to do something nice for a destitute family for Christmas. I finally gave up and open to suggestions. I believe the main sticking point was that Comcast has a hard fast rule that you cannot sign up for Essentials if you are current Comcast subscriber until you have been a non-subscriber for 90 days. Nice rule eh? This seems like a great way to keep customers. The problem is cable availability in this families area is very choice limited and the school has recommended the Comcast Essentials program since the kids are in the National Food Program at the school.See families go fund me page. Robert has entered roomanalyst Devendra has entered room Devendra 12:22PMHello Robert_, Thank you for contacting Comcast Live Chat Support. My name is Devendra. Please give me one moment to review your information. Robert 12:22PMMy Issue: Destitute family with school age kids for which Comcast is blocking their school needed internet Devendra 12:22PMOkayu Devendra 12:22PMOkay Devendra 12:22PMThanks for the info. Devendra 12:23PMPlease be assure I will do my best to help you . Devendra 12:23PMI will be more than glad to assist with your issue Devendra 12:23PMThank you for the information Devendra 12:23PMCould you please allow me a minute to review your account information ? Devendra 12:25PM"For account security & verification, may I please know the following as they appear on the account: 1] The complete address where the services are installed. Please include Apt/unit #, State & Zip.2] The last 4 of the SSN listed on the account or your Comcast account number." Devendra 12:27PM____, are you still there? Robert 12:27PMXXXXXX sassafras dr Round Hill VA Robert 12:28PMI just happen to know this family and learned of their hardship and I am trying to help them Devendra 12:29PMOkay Devendra 12:29PMThanks for the info. Devendra 12:29PMMay I know the zip code as well Devendra 12:29PM ?Robert 12:29PM20142 Robert 12:30PMthis is a family of 6 that recently had twins (making 8) and the parents were laid off from work Devendra 12:30PMOkay Robert 12:30PMI know they were significantly behind on their payments to Comcast and eventually service was turned off Devendra 12:31PMOkay Robert 12:31PMI also know that the 4 school aged kids who are on the food program at the school learned that Comcast was available for $10 a month. Devendra 12:32PMCan you please help me with the name of the account holder? Robert 12:32PMBecause they were Comcast customers and were behind on their bill they were told they are not eligible for this service for at least 3 months. Robert 12:32PMAshley is also going through a divorce Robert 12:33PMI was trying to contact Tom Karinshak to see if he could intervene - maybe I could help with some of their past due amount Robert 12:34PMAshley is currently working again but has struggled catching up between being laid off and having two new babies Robert 12:35PMshe receives help from many organizations but the kids cannot do their homework without the internet Devendra 12:35PMOkay Devendra 12:36PMThanks for the info. Devendra 12:36PMThank you for waiting. Robert 12:36PMI am just trying to intervene on their behalf to see if I could help them - obviously they don't know I am doing this - after all it is Christmas time Devendra 12:37PMOkay Devendra 12:37PMNo problem Rober Devendra 12:37PMRobert * Devendra 12:38PMMay I know the last four digits of the SSN of the account holder as well? Robert 12:38PMNot sure either of us can help them but I thought I would try Devendra 12:38PMOkay Devendra 12:38PMNo problem Rober , I will do my best to help you Robert 12:38PMI am not sure - the family has not shared this level of detail. It might be XXXX though (guessing) Devendra 12:38PMMay I know the last four digits of the SSN of the account holder as well? Devendra 12:39PMOkay Devendra 12:39PMThanks for the info. Robert 12:39PMcan you see if that is correct? Devendra 12:39PMAs I have checked the account is temporarily disconnected due to non payment of the bills Robert 12:40PMas I explained above Devendra 12:40PMAnd the balance due is $128.98 on 12/15 Robert 12:41PMok how do we get them internet for $10 a month as school has told them they can get? Robert 12:42PMI am willing to pay their balance but they have been told by Comcast that they still would not be eligible for this deal because they are a current Comcast customer Robert 12:42PMComcast is punishing them for being a customer instead of rewarding them. Given their status this is what has driven me to get involved. Robert 12:43PMThey were told they would have to go 3 months without service before they would be eligible – nice Devendra 12:44PMOkay Devendra 12:44PMThanks for the info. Robert 12:44PMmaybe your supervisor would have the authority to help me help them Devendra 12:45PMOkay Robert 12:45PMI understand this is very difficult for Comcast but it seems simple to me Devendra 12:46PMOk, if you don't mind, I'm going to take a few moments to look into this, and I'll get back with you asap. Robert 12:46PMI pay their bill, Comcast turns their service on, and bills them $10 a month using the schools plan Robert 12:46PMthe school is Round Hill Elementary located in Loudon County Virginia Robert 12:47PMI live about an hour away from there in a Town called Vienna Devendra 12:49PMOkay Devendra 12:49PMThanks for the info. Devendra 12:50PMRobert I will help you with all the information Devendra 12:50PMAs you want the family to go with $10 plan Robert 12:50PMAwesome I hope we can make it happen Devendra 12:50PMAs this is a destituted family with school age kids Robert 12:51PMyes - i believe that is what they need. I don't know much about this plan but I believe it allows the kids to get access to the internet for school work Robert 12:52PMthey can survive without TV not sure about surviving without the internet anymore Devendra 12:53PMOkay Devendra 12:53PMThanks for the info. Devendra 12:53PMso here are the details about this plan Devendra 12:54PMAs Internet Essentials offers affordable Internet access to low-income families with at least one school-age child who is eligible to participate in the National School Lunch Program. Devendra 12:54PMBenefits are : Robert 12:54PMok - check that box Devendra 12:55PMFast home Internet for just $9.95 a month + tax, with speeds up to 10.0 Mbps download, and upload speeds of up to 1.0 Mbps Devendra 12:55PMNo activation fees and no equipment rental fees Devendra 12:55PMCustomers will receive a free N router, for in-home WiFi. Robert 12:56PMI believe they still have the equipment but it could be old Devendra 12:56PMOkay Devendra 12:56PMNo problem Robert 12:57PMthis sounds great Robert 12:59PMhow do we make this happen? I am sure Comcast wants their money first Devendra 1:01PMRober please share the link I am providing you , Devendra 1:01PMThis has all the information that you want Devendra 1:01PMAlso I will provide you the help li9ne number Devendra 1:02PMfor further information and help on this Robert 1:03PMI don't see the link yet. Is this the same help line that already told them they can't do anything for them? Devendra 1:03PMHere is the link : Devendra 1:03PMhttp://www.internetessentials.com Devendra 1:03PMHere is the help line number : 1-855-8-INTERNET (1-855-846-8376) Devendra 1:04PMIs that Okay now? Robert 1:04PMso far all of this info is nice but I already know this. I think you are missing the whole point of this chat Robert 1:05PMthe point is 1) they have a past due amount 2) they are or have been Comcast Customers 3) this makes them ineligible for the $10 a month program Unless Robert 1:06PMa) they cancel their subscription with Comcast for at least 3 months Robert 1:06PMI need someone that can help me execute this- not just chat about it Devendra 1:06PMOkay Devendra 1:06PMThanks for the info. Robert 1:07PMThat is why I suggested that maybe your supervisor has a little more authority than you do Devendra 1:07PMHave you called on that number as well which I have shared with you above? Robert 1:07PMThey have very little money and cannot afford to pay this past due bill Robert 1:08PMI have not called anybody - they have spoken to Comcast customer service Robert 1:08PMI am involved because I heard of their plight - I am not getting much further with you so far Devendra 1:08PMOkay Robert 1:09PMcan their past due bill be waived by Comcast Devendra 1:09PMOkay Robert 1:09PMor can I pay it for them? Robert 1:10PMwill that bring their account current Devendra 1:10PMRobert for your information you can pay there amount Robert 1:10PMTHEN can the prerequisites be waived so that I can sign them up for the new $10 plan without waiting 3 months Devendra 1:11PMAnd for all the further help you can call on the dedicated help line number for Internet essentials Devendra 1:11PMThat I have shared with you above Robert 1:12PMplease don't tell me you are unable to do anything for me after this much time chatting Devendra 1:12PMOh Okay Devendra 1:12PMOkay Robert 1:12PMI am so glad this email is printable so it can be shared on the internet Robert 1:12PMso you can't take my payment Robert 1:12PMyou can’t tell me if the account will be current Robert 1:13PMyou can't sign them up for the new plan Devendra 1:13PMRober , In order to check and help further , I need to transfer the chat to the concerned department with your permission. Devendra 1:13PMAs I am from Internet troubleshooting department Devendra 1:13PMCan I do that for you? Robert 1:13PMand you can't waive the prerequisites??? Robert 1:13PMPLEASEEEEE do Robert 1:13PMwhich department would that be? Devendra 1:14PMThat looks for the compensations and waivers related issue's Robert 1:15PMOkay Devendra 1:15PMThank you Devendra 1:15PMBefore I proceed, I would like to inform you that once I transfer the chat it would appear as a left room on your screen but do not close the chat window as you would get connect to the agent in the soonest possible time. Please do not close the chat window before this chat connects to the next agent. Robert 1:16PMOk Robert 1:20PMhave i been transferred? Devendra 1:20PMPlease wait, while the problem is escalated to another analyst user Robert has entered roomanalyst Antoninus has entered room Antoninus 1:20PMIt's a pleasure to have you on chat. I hope you're doing well today!Waiting for response from Devendra Robert 1:20PM1 hour later . . . . . . . . . . . . . . . . .analyst Devendra has left room Robert 1:21PMplease read the chat so you see what is going on Antoninus 1:21PMHi, Robert. I understand that you have a question regarding the charges on the account. is that correct? Robert 1:21PM if you can't help - please tell me sooner rather than later Antoninus 1:22PMThank you for bringing this to our attention. Antoninus 1:22PMNo worries, I will definitely assist you regarding this matter. Antoninus 1:22PMLet me further check on the account so that I can provide you with information regarding this matter. Robert 1:22PMOk Antoninus 1:23PMFor the security of the account, may I ask for the account number and also the last 4 digits of the Social Security number listed on the account? Robert 1:23PMafter 1 hour of chatting this has now become a quest to crack the Comcast customer service barrier!! Robert 1:24PMPlease read the chat -----I don't know any of this!!!!!! Robert 1:24PMthis is not about paying a bill!!!!!! Robert 1:24PMare there any supervisors available???? Antoninus 1:26PMMy apologies, Robert. I am currently reviewing your conversation with the previous rep Antoninus 1:26PMI am aware of your frustration and I want to get this resolved for you. Are you wlling to give me one opportunity to resolve your issue? Robert 1:26PMOk Robert 1:27PMabsolutely - that is all I am trying to is solve a simple problem for a destitute famil for Christmas Robert 1:34PMmy guess . . . probably will take a Comcast VP to solve this Antoninus 1:35PMThank you so much for your patience and time. Robert 1:35PMdo you have a solution? Antoninus 1:39PMBased on the conversation you have with the previous agent, it shows that you are requesting for the Internet Essentials package for a family. However, you were informed that the account is disconnected already and there is a balance for the account Robert 1:39PMBasically that is all correct Waiting for response from Antoninus Antoninus 1:42PMBasically, the qualifications for the Internet essentials is that the account should not have outstanding debt to Comcast Robert 1:43PMsee chat at 12:42, 12:46 and 1:23 Robert 1:43PMi have offered to pay the balance Robert 1:44PMBUT . . .Comcast further states that you cannot be a current Comcast customer or you have to be a non Comcast customer for 3 months before applying for this plan Antoninus 1:44PMAnd as well as to disconnect the account and not be subscribed to internet service with in the last 90 days Robert 1:44PMS-o-o-o Comcast wants them to go with another carrier and then come back to them in a few months – great startegy Robert 1:45PMI sure hope Round Hill Elementary understands how their agreement with Comcast is affecting their students or actually it is probably a Loudon County Public Schools agreement Antoninus 1:46PMWhich means that, in order to provide an Internet Essentials we will need settle disconnect the account first and wait for 90 days after the Internet essentials will be provided Robert 1:46PMso in other words - you can't help me either? Robert 1:49PMI understand the Comcast policies as you have stated. This is why I am asking for a supervisor that can waive this requirement in order to help a 6 year old and 8 year old child whose mother is in need for Christmas. If this doesn't stir you I don't know that I am at the right level yet Antoninus 1:49PMI do really understand your point, Robert. That is the process for the Internet essentials. You may call 1-855-8-INTERNET (1-855-846-8376) for further options regarding having Interent essentials Robert 1:49PMbeen there done that Robert 1:49PMis a supervisor available? Robert 1:50PMthis chat is going to be great when I post it on the web Antoninus 1:50PMI can connect you to our Supervisor. However, same information will still be provided. Since Internet Essentials is not available with our access. Robert 1:50PMand the Comcast blog Antoninus 1:50PMLet me create a transfer request so that I can connect you to our Supervisor Robert 1:50PMplease transfer me Robert 1:59PMdoes it take 10 minutes for transfer request? Antoninus 2:00PMMy apologies for the delay, Robert. Antoninus 2:01PMPlease stay online and connected while I transfer the chat to our Supervisor. Robert 2:01PMok thank you Antoninus 2:02PMPlease wait, while the problem is escalated to another analystuser Robert has entered roomanalyst B-gees has entered room Robert 2:02PMMy Issue: Destitute family with school age kids for which Comcast is blocking their school needed internetWaiting for response from Antoninusanalyst Antoninus has left room B-gees 2:02PMHi Robert, my name is B-gees. I'm the supervisor on duty. I will be assisting you further from here. B-gees 2:02PMMay I have 2-3 minutes to review your chat with Antoninus, so I will know what is going on? Robert 2:03PMyou can probably just read the last few minutes of this 1.5+ hour chat and tell me you can't help Robert 2:03PMthen I will ask if this issue can be elevated to the next level - that will save both of us some time B-gees 2:06PMRobert, if I may have correctly understood it, you've contacted us now for a Comcast account which is not yours and you were not currently listed as authorized person on that account. Am I correct? Robert 2:06PMso far Robert 2:07PMI am trying to help a destitute family with 6 kids get internet for school work for Christmas B-gees 2:09PMI really am so sorry to hear that and I really appreciate your kind-hearted to help someone in need. Robert 2:09PMBut??? B-gees 2:10PMI would really love to have your concerns addressed from here. However, Comcast is a business institutions of which I really regre to inform you that we are unable to accommodate your concerns from here. Kindly ask the account holder of the account that you were trying to help to contact us. Robert 2:11PMAs stated above I am willing to pay the past due bill (anomalously) that the account holder cannot. Then I am even willing to pay a couple of months to have essentials provided to them B-gees 2:11PMWe are required to have the account holder or listed authorized person on the account to do the transactions in here that will require some changes of the account. B-gees 2:12PMOh! That is so kind of you! Robert 2:12PMAll I need is for Comcast to waive the 90 day go use Verizon requirement above and take my money Robert 2:14PMThe account is in arrears and Comcast has closed it. So I will open a new account if that is what the process requires B-gees 2:15PMRobert upon checking the account on the address that you had mentioned that is having the account name: Ashley, the status of the account is already disconnected. With this status, only our sales department can really address this concerns properly, of which you will need to initiate a call to: 1-800-9346489 or 1-800-XFINITY. Chat support is unable to do anything on this account right now. Robert 2:15PMPlease don't waste my time as the prior two representatives have. If you can't help me please transfer me to your supervisor now. Even if they are going to tell me the same thing B-gees 2:15PMKindly intiate the call to reach our sales or the right department who can really address your concerns. B-gees 2:16PMI am so sorry Robert, if our manager won't be able to have your concerns addressed from here. But I can have you transferred to our maanager if you want us to. B-gees 2:16PMDo you still want us to transfer you to our manager? Robert 2:16PMI have called your sales dept. and they tell me the status quo B-gees 2:17PMI mean even our manager is unable to address your concerns from here. Robert 2:17PMSure lest try another manager Robert 2:17PMI guarantee there is someone at Comcast that can solve my problem. Robert 2:17PMTom Karinshak where are you????? B-gees 2:19PMPlease hold on as I will have to notify our manager now. Robert 2:19PMthank you Robert 2:19PMnow approaching 2 hours of chatting with Comcast and making NO Progress B-gees 2:24PMI am still waiting for our manager's response.analyst Rey Christian has entered room Rey Christian 2:32PMHi. This is Rey, this is Bgees' Manager. Rey Christian 2:32PMI understand we need help restoring service, Robert. Rey Christian 2:32PMIs that right? Robert 2:33PMGood afternoon Rey. Is Tom Karinshak available? Robert 2:33PMOr can we share this chat with him? Rey Christian 2:34PMYes, we actually can, Robert. Robert 2:34PMNo I am not trying to restore service as I have explained to the last three or four representatives over the last 2 hours Rey Christian 2:34PMPlease tell me more about your concern. Robert 2:34PMthat's right this chat is over 2 hous long and no solution from Comcast Robert 2:37PMI am trying to pay a past due bill for a destitute family with 6 kids and then get Comcast essentials for their school age kids as a gift for Christmas Robert 2:38PMHowever as all before you have stated- Comcast has many policies in place to make sure such a Christmas gift cannot go through them as explained above Rey Christian 2:40PMOkay, Robert, first, when I checked the account, currently I do not find your name listed as an authorized user. Rey Christian 2:40PMFor security reasons on the account holder, we will not disclose any specific information or make any changes to this account without their authorization. Robert 2:40PMI am not an authorized user. I never claimed to be an authorized user. I just offered to pay their bill Rey Christian 2:40PMYou mentioned that you want to set the family living here with the Internet Essential plan. Robert 2:40PMThey don't need to know who I am Rey Christian 2:41PMThank you for confirming. Rey Christian 2:41PMYou are correct with the 3 months guideline. Robert 2:41PMThe kids apparently need internet to do their homework. Their mother is going through a divorce, has been laid off, and just had twins. Rey Christian 2:42PMThis is to make sure that the people who are enrolled to the Internet Essential Plan are those who really can't afford standard internet services. Robert 2:42PMShe can't pay her bills and keep a roof over her head let alone pay a past due cable bill Rey Christian 2:43PMI understand that you have found to be in a situation that really needs help right now, Robert. And it is very kind of you to offer help but we still have to follow the guidelines. Robert 2:43PMOne requirement is that the kids have to be on a national food program - which they are - which has much stricter standards than Comcast Robert 2:44PMSo again, you are not of the authority level at Comcast to grant a Christmas present, if you will, and waive the silly 90 day rule allowing me to help them Rey Christian 2:45PMIf you truly wish to help this family, it is best to approach them to let them know what is the current situation so that you, the family who lives in this address, and us can work around this whole thing. Robert 2:45PMI cannot spend anymore time going around and around with you folks. Please forward this chat to TOM KARINSHAK Rey Christian 2:46PMI cannot forward this chat to Tom personally, Robert, but you can click on the CLOSE CHAT button to print this chat and use it for your reference. Robert 2:47PMI have already done so. I will post this chat on the internet as well as in the Comcast blog and see if that gets the attention of Comcast leadership or someone that really acres and can help Rey Christian 2:47PMWe are here to help also, Robert. I want you to know that. Rey Christian 2:48PM Analyst Rey Christian is typing
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ID
#743614 Review #743614 is a subjective opinion of poster.
Location
Round Hill, Virginia
Service
Comcast Service Transfer
Reason of review
Poor customer service
Loss
$10000

Comcast - YOUR SERVICE SUCKS

had issues when I fist moved they didn't transfer my service for over a week and a half, customer service SUCKS!! empty promises of fixing the issue BTW COMCAST cut my line while installing the next door neighbors line....and I'm the one with out service. They keep giving me dates they will fix it and guess what every day the date changes!! Supervisor after supervisor gets on the phone not to mention how long it takes you to get through that automated call to actually talk to someone and half the time you can't understand the person your talking to. SO FRUSTRATED AND HATING COMCAST RIGHT NOW!!!
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ID
#727738 Review #727738 is a subjective opinion of poster.
Location
Elkton, Maryland
Service
Comcast Service Transfer
Reason of review
Poor customer service