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Comcast - Worst customer service in the history of customer service!

3.0
Details
I spent the entire day either in chat or on hold with Comcast yesterday and there wasn't a single person who knew what should or could be done. My cable/internet was turned off without warning yesterday. I knew my bill was past due but not in the amount to warrant a disconnect. I always pay my bill around the second week of the month, every month and I have never been disconnected before. After a long and arduous conversation in chat with 3 different people it was found that my last bill was generated while last months payment was still pending, prompting the computer system to think I was 2 months behind. I was told after hours that all I had to do was call collections, give them my bank information and they would post date a payment for this Friday and my service would be restored. The one and only time I spoke to someone in collections, my wife wasn't home and I had no access to our bank account information. She came home 10 minutes later and I then proceeded to call and sit on hold with Comcast for an additional 3 hours. I finally just started picking options until I could get a live person, every one I talked to told me there was no manager or suprevisor available to talk to (if they even exist) and there was always loud talking and laughing in the background, completely unprofessional and rude. The last person I talked to said and I quote "there is no button I can push to turn your service back on and if I transfer you, you will just sit on hold, there is no one that can turn your service back on, you just have to pay your bill." I hung up on her. I find it hard to believe that after 8 hours of talking with Comcast, no one could fix the mistake that they made and no one could find anyone or direct me to someone who could even though the one time I did speak to someone in collections, they said all I needed was the bank information but everyone else I spoke to acted as if they never heard of that before. I am not looking into other cable services because when you call you either speak to an uneducated, rude, ghettofied *** who doesn't give two craps about you or you speak to someone from India who was no more helpful options to give you other than "turn off your cable box and then turn it back on" literally. Comcast, you should be ashamed. You charge ridiculous prices and offer such poor customer service. It's pathetic. I could have better help at an elementary school.
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Author
Location
Nashville, Tennessee
Service
Comcast Service Transfer
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #531676 is a subjective opinion of poster.
1 comment
2.0
Details
I moved and had my Comcast service transferred, or so I thought. The technician who connected our service, was haughty and distracted. He connected one room, while our service specifies, all rooms will be accessible. He spent most of his time talking to friends and...
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Anonymous
#867121

You mention in many places there is no competition, but you did not clarify if you are stuck with only comcast. If you have a choice, I would cancel. Comcast could care less w...

Author
Location
Arlington, Virginia
Service
Comcast Service Transfer
Reason of review
Poor customer service
Loss
$200
Preferred solution
Deliver product or service ordered
Review #531013 is a subjective opinion of poster.
0 comments

Comcast - Review from Port Charlotte, Florida

Never again !!! Ive called a hundres times , been transfered 1000 times and been "accidentally " hung up on about 20 times . I have a contract with comcast for home security . I was told I could transfer the contract to the buyer of my home which turned out to be a lie then when I ask to transfer it to where I moved to they dont service my area and they still saying I have to pay a $840 cancellation fee . They are unbelievable and customre service is the worst ive ever seen
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Author
Location
Port Charlotte, Florida
Service
Comcast Service Transfer
Review #524697 is a subjective opinion of poster.
0 comments

Comcast led me on for 5 months at higher rate while they worked on refund. Result: No refund.

Many people would not have taken this as far as I did because the amount of the refund wouldn't justify, but I've had many problems with them in the past, and I wanted to see this through. I have very detailed documentation about who I talked to and when, but will just provide a summary of the important ones. Jan 2014 - My promotional offer expired, so as I've done for the past 20 years as a customer, I changed my plan to lower the price by $50. March/April - Notice my bill was unchanged. Contact them about it. They see that I did call to change my plan and that they will pull the recording to update my account, and issue a refund to what was discussed in Jan. I was told this could take awhile and to wait. May - Higher bill comes again. I call to check on status. I'm told that they weren't able to pull that recording. After a number of calls to resolve the refund issue, a rep says let's fix your plan, and we'll deal with the refund separately. I have now paid $50 extra on 5 bills. I'm told a manager will call me back regarding the refund. June - No calls back. Talk to another manager that tells me that the resolution is that I get the better price for an extra 5 months next year. I don't agree, but he says that's it. I ask to speak to another manager, but he says I can't. I call back to find another manager, and they won't transfer me because the last manager, added a note that said I was satisfied, and that if they transfer it to another manager, they would be calling the first manager a liar. I said I never said it was over. He said they would get back to me once they did more research. Never called back. A number of other calls during the month trying to track someone down that can help. July - Talk to someone that agrees with me, says she can get me $150, and will talk to the person I changed it with in Jan to try to get the other $100. She said she would also improve my current plan. Said she would call me back on Monday. She did, and said she needed more time and would call back in another couple of days. Never did, but I had her extension, so tried to get in touch with her. - 800 number, can't transfer since she's in another state - Provides me Illinois number - Illinois number won't transfer because she's in another department. Provides me that department number - I talk to someone that knows her but says she isn't working today and I'll need to call back tomorrow. I ask to leave a message, but she says she can't. After some complaining, I get a real direct number. Over the next couple weeks, I call a number of times, leaving her messages. One person asks if I got my credit yet. I didn't, and then a day later, another person said the note says that there will be no credit. I email the corporate office with my issue. It ultimately comes down to the response that I should be happy that I will get the better price for an extra 5 months next year. They admit that it was their fault because it likely was rejected when they tried adding it back in January. Had they told me when I first called in that it wasn't changed, and that I should try changing my plan again, I would have only been out $100. I would have dropped it there. The fact that they led me to believe they were working on things, and I should wait for resolution earned them an extra $150 of my hard earned money. Having my current promotion for an extra 5 months next year is no resolution, as I would have called in again to adjust my account when it made the change, just as I've done for the past 20 years. It is clear to me that their customer service plan is to wear the consumer out so that they just give up.
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Author
Location
Chicago, Illinois
Service
Comcast Service Transfer
Loss
$250
Tags
  • unfair and deceptive practice
Review #522968 is a subjective opinion of poster.
0 comments

Comcast - Incredibly bad repair service

When we moved in three years ago, I paid extra to have service set up the day after we moved in. The serviceman said the drop to our house was bad and needed to be re-run. For a month we used AT&T at a rate of $50 for 50Mb to get internet service...only to find out that (after I complained MIGHTILY) the drop was fine, it was the serviceperson who was screwed up. The supervisor who came out to the house said the internet had been fine the whole time, the serviceman had not set it up correctly. Fast forward to five weeks ago. Our internet service kept going out in the mid-morning and returning at night, coinciding with the hottest part of the day. After a few days I called Comcast, and after a week we got technicians out to the house. The surly pair decided the drop was indeed defective and said it would be re-run in the next two weeks...well, guess what? Last Monday (4 Aug) was the two week deadline and still no new drop. Our internet service has been okay the last week or so because it has been cool. Turns out, the *** at Comcast cancelled the install - probably because when they checked again, the internet seemed to be working fine! Allegedly, tomorrow we're going to get a special job to fix it. Right. Suspect they'll come out, ask if the internet is working right now, hear yes, then drive off with no work. So I went and got a hotspot with AT&T and increased my data plan to 10Gb, adding about $40 to my mobile bill...but now I'll have internet and phone service regardless of what the *** at Comcast do. I've investigated. The county signed some agreement giving Comcast a monopoly in Calvert County, Maryland for access. My only alternative to Comcast is DSL or dial-up. Wow. Thanks elected representatives for ensuring the people of Calvert County get the best utilities and services...
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Author
Service
Comcast Service Transfer
Loss
$250
Review #519466 is a subjective opinion of poster.
1 comment
See details below related to deceptive billing practices and how addressed with Comcast today: It is currently 2:23pm and after 8 blind transfers/3 disconnects and speaking with 9 Comcast employees in various departments to include but not limited to: Billing, Internet...
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Anonymous
#850640

what is wrong with this company?

Author
Service
Comcast Service Transfer
Review #517659 is a subjective opinion of poster.
1 comment
I want to rate -1000. They are idiots, rude, all screwed up and virtually crazy. I was scheduling a move transfer for 7/28/14 and got disconnected. Waited and no one called me back or sent me email. I called again and was told I was scheduled for 7/30/14 and it was...
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Anonymous
#846211

go to the better business bureau and file a complaintand in the complaint detail the resolution you wouldlike And comcast should get back to you withing the weekor lessi did t...

Author
Service
Comcast Service Transfer
Loss
$500
Review #514030 is a subjective opinion of poster.
0 comments

Comcast Rapes their Customers and they could care less

In this Letter you will discover how I was Gang Raped by all of the Comcast Employees, one after the other after the other.. and how they continue to rape the rest of the world.... For the last few months I have been using the 14 day check hold so that i wont lose my service! Every month its always something with Comcast!.. the calls get dropped, your employees hang up on me.. I call back and I get transferred to only get hung up on AGAIN. Comcast is amazing about getting ppl who don't know anything about what they are talking about... I get ppl who don't want to be bothered or ppl who don't care to help. I have left at least 8 messages and NO ONE calls me back... Well Last week I made arrangement's to have 202.00 taken out of my account on July 7, 2014... Confirmation number 66825420 It took me 3 hours of my life to get to someone who wouldn't hang up, wouldn't transfer me..call me back... in the mean while my family is needing me but I'm too occupied with Comcast... so I wasted 3 hours of my life dealing with Comcast. As the days went on everything seemed to be OK.. until last Tuesday when I got my kids up for school. The TV and internet and the phone was off.. I was wondering what was going on.. maybe weather.. Not too sure so I called. and I get a message telling me that I need to pay my past due and the service will be restored... WHAT THE *** IS GOING ON! I was very confused I had just spent 3 hours of my life making these arrangements as I do ever single month! But Comcast has issues and had messed me up.. Soooooooooooooooooo I wait on the phone while getting my kids ready for school.. I'm on hold for ever.. and after about 30 minutes I am asked to leave a message on the voice mail, as if Comcast is some random resident and you are going to call back.. Im not a dummy so I hung up and called back... to only hear to call another number and then the phone hangs up.. I went on and on.. while dropping my kids off at school.. I started a Comcast chat on my phone in order to talk to a human. because clearly Comcast doesn't have Humans working so i can never talk to anyone.. No one ever comes to the phone.. I chat and tell the person that I need help.. They tell me I have to pay my bill. I explain about that 14 day hold.. they say call a number, I call it and NO ONE ANSWERS again.. they tell me to call back later! SO now I'm pissed and I really want to blow Comcast to pieces but that's not going to happen... So I start looking on the internet on my phone with MY internet service to find another number to talk to someone.. I called a number in PA... she answered.. talked to me.. I told her what was happening.. but then she says okay I have taken your case and someone will call you back. UGHHHHHHHHHHHHHHHHHHHHHHHHHHHH Do you know how it feels to go through all that, and you guys hire ppl who cant help? Have you guys ever thought about using Undercover boss? you really need to see the horrible training and service you guys have and how it effects us as clients. We are very un happy! I understand making money is more important then someone like me to be happy but usually companies play it off... SO now I'm pissed and I upset and no one cares. I have an arrangement but Comcast doesn't stick to their end of the deal... About an hour later a lady calls me.. I explain my problem and she listened... her name is Toni... it doesn't make up for the horrible treatment i get every month from Comcast but for once I had someone listen to me. I cried like a baby and she was so apologetic! I wish you had more like her in your company but you don't.. She fixes the problem and told me she didn't understand why that happen.. she said that everything was clear and she wasn't sure why that would even happen.. her I'm sorry were very heartfelt... I return home and everything is back on... 4 hours later I get a call from a women from Comcast..(Comcast is the DEVIL) she tells me it was a curiosity call and she is calling for me to pay the past due bill.... DIDN'T WE JUST GO THROUGH THIS??? wtf!!!! I stopped her and went on about the issues I had that day and that my payment was set up to be taken out on the 7th... Because I was so pissed she hung up and I haven't received a call again... Comcast cant even take the heat!!!!! I find it very funny because on the 7th the money was not removed from my account.. on the 8th it was still there.. but today it was finally taken..I personally feel I should have gotten a free month of service for all the trouble I have been going through with your company! I'm so frustrated with Comcast, Direct TV, AT&T.. all the cable places and all the Dish places You guys take customers as a JOKE.. you don't care about the time they put in to call your ridiculous answering services.. You dont care about about the high priced service. But I am suppose to just sit here and take it like i have no problem... When I call all of your many Numbers I cant get to a human to save my life and when i do I get an *** who doesn't know anything.. but you want me to recommend Comcast.. Did you know that your service is not all that.. Do you know what it feels like? If feel like I am being gang raped by your employees.. No one cares and I will never get a solution to the problem that Comcast caused! You would think someone would take a moment and say Im sorry! I would like to be compensated for my troubles... 6 months FREE of Cable, Internet and phone service... I deserve that for going through all this mess every month of my life....All because you hire cheap labor I will be looking for another cable company.. Maybe even invest in Hula! .. Im tired of being a *** to COMCAST Regards, Tiphanny Keyes
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Author
Service
Comcast Service Transfer
Loss
$1000
Review #512835 is a subjective opinion of poster.
0 comments

Trying to transfer/upgrade my Comcast account

I moved from TN to FL at the end of June 2014. I attempted to transfer and upgrade my account about a week before my move, my follies started at the very first call to Comcast sales. The FL house is “new construction” but in a development that has been about 75% completed since 2005. I’m trying to purchase Comcast’s HD Preferred Plus Triple Play with Anyroom DVR Service (3 room TV setup), High Speed Internet and Phone Service. Setting up the new account: Since, in the light of future problems this is very minor I won’t dwell too much on this event, I’ll just say I spent 1 hr. 10 min. on the phone with an obviously new but unsupervised sales associate who kept putting me on hold eventually telling me she had to transfer me to another dept. since my house was new construction. Two transfers later I’m back in sales being told they have to physically check the lot to make sure they can run cable to my house. Can’t proceed until that’s completed but it should be done in under 7 days and Comcast would call me when it’s done. 7 days later no call from Comcast so I call them only to be told inspection takes 7 – 10 days and they will call me when complete. 11 days later but still no call so I call Comcast and yes, it’s completed, and yes they can provide me service. I request the HD Preferred Plus Triple Play with Anyroom DVR Service for 3 rooms, the salesperson’s terminal has a “glitch” in the process so we have to enter my selections again, we review the package details and it’s as I want. I ask repeatedly if I’ll be able to keep my existing email address' and am told I can. (Actually that’s about the only thing Comcast will get right in this process) Install appointment is set for 8 days later. (July 16, 2014) Install: Installer arrives (in a Comcast truck, doesn’t appear to be a contractor) with 15 min. to spare in their window, asks where I want the equipment and goes to work. Unfortunately when he’s done it’s not the package I ordered. In place of HD Preferred Plus Triple Play with Anyroom DVR Service in 3 rooms, I’ve got HD Preferred TV (no DVR) and only in 1 room, the phone and internet order seems to be correct. His Comcast Work Order only says 1 room of service so that's all I get. The fact he installs a phone cable with no retaining clips on either end and tries to secure it with pieces of cardboard and slivers of tape is again only a minor issue, I have spare phone lines and replace it with one of mine later that evening when I discover I've lost phone service. So, I’m back on the phone with Comcast, the salesperson says “I hope they get this fixed soon, I’m getting a lot of calls like this”. On her system she sees I'm supposed to have DVR but that's not what's on my order. She says they’ll have to set up another appointment to install the correct equipment ……..which will be in another 7 days. So, I guess I'll see what happens next Wed.
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Author
Location
Jacksonville, Florida
Service
Comcast Service Transfer
Loss
$1
Review #511724 is a subjective opinion of poster.
0 comments
I signed up for Comcast Business Class on January 2012, a few months later, I had the service moved to a new location. When my service was moved I had to sign a new contract of three years, however, the contract was supposed to follow the initial date of contract which...
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Author
Location
Salt Lake City, Utah
Service
Comcast Service Transfer
Loss
$1000
Review #511114 is a subjective opinion of poster.