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3 comments
2.5
Details
From July of 2014 until the last two weeks, I have had nothing but headaches from Comcast. As a 20 year customer with Comcast, I am leaving and won't look back. I will list a timetable of what led to this starting with July: July 2014- I tried to set up service on my...
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Anonymous
#939229

Sooo in a nutshell....you're mad because you were paying on your old account instead of your new one, and never returned the old equipment? I have had Comcast for many years ...

Author
Location
Fort Lauderdale, Florida
Service
Comcast Service Transfer
Cons
  • Price
  • Lies
  • Customer service
Reason of review
Poor customer service
Loss
$488
Preferred solution
Let the company propose a solution
Tags
Review #588367 is a subjective opinion of poster.
0 comments

Comcast: No Bill, Service Disconnected, Horrible Phone System, and more!

1.8
Details
The quick version: Comcast sent my bill to an email address they created and that I didn't even know existed, then disconnected my service for non-payment without any attempt to notify me. Trying to contact them resulted in more than an hour of making phone calls, most of which were disconnected by their system before I ever got to speak to a human being. We'll be using a T-Mobile hotspot for our in-home Internet from now on. The long version: We recently moved to the Atlanta area, and the only decent (price & speed) option for Internet service was Comcast/Xfinity. Having dealt with them before, we were less than pleased, but I work from home and decent speeds/data plans are important. So we bit the bullet and signed up. Here we are one month later, never received a bill, and wake up to find that our service has been disconnected for non-payment. We owe $70.90, says their website (the only site we can connect to using our WiFi). I, of course, want a breakdown of those charges and to see what the *** happened, so I try calling. That's when the real fun started. I tried several different 800 numbers that I found online (using my phone's hotspot to connect). Every single one of them had me enter all my identifying information multiple times, then disconnected me at the exact same point--before speaking to a human being, of course. I got ahold of a live chat operator (again, using my phone's data plan to connect) and got other numbers that were "direct hotlines" to the service and, eventually, the cancellation departments. They funneled me back to the same primary customer service lines where, again, I was disconnected. So, let's call the sales lines--they always answer, right? Disconnected twice, but eventually managed to speak to several sales representatives who were "sorry, but they can't transfer me"--not to billing, not to cancellation. If I wanted to buy something more from Comcast they were happy to help, otherwise I was pretty much *** After about an hour, I finally manage to get someone in cancellations. They tell me that my account is already in "non-paid deactivation" (remember, this is after one month of service, and I have NEVER RECEIVED A BILL) and they can't do anything. They can't even tell me what the $70.90 I supposedly owe them consists of; for that I need to speak to someone in billing. Finally get ahold of someone in billing (had to insist that the cancellation rep transfer me and stay on the line while I was being transferred to make sure I wasn't disconnected--she argued, but yelling at her for long enough actually worked). They tell me my bill was sent to an @comcast.net account that they swear I set up but I very much did not, they simply took my Comcast username (which I had to set up) and made an email address without telling me, then sent my bill there. I insisted on a paper bill, and I was told that PAPER BILLS ARE AN EXTRA $5 CHARGE PER MONTH. Told him exactly what he could do with himself, and that was that. I'm typing this report using my phone's hotspot. I've already called T-Mobile, which has great service in this area and great customer service in general--we've been with them for more than a decade--and we'll be using a mobile hot spot with a high-tiered data plan for our in-home Internet. I'd rather pay a little (a VERY little) each month than give Comcast a single penny more. Comcast: You suck. You know you suck, because reports like this are posted all the time. Maybe you disconnect everyone who calls because you're tired of hearing about how much you suck, but I'll be posting this everywhere I can just to make sure you know how much you suck. (p.s. you suck).
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Author
Location
Decatur, Georgia
Service
Comcast Service Transfer
Cons
  • Service interruption
  • Invisible billing
  • Lies
Reason of review
Poor customer service
Loss
$60
Preferred solution
Let the company propose a solution
Review #585358 is a subjective opinion of poster.
0 comments

Comcast = Corporate Oppression & Greed

1.7
Details
I feel ya'. I have made many calls to Comcast to change service, and inevitably I get an agent who is difficult to understand, talks so fast it's ridiculous, and throws so much information at me that it's impossible to process. As you said, they manipulatively tailor their "promos" to caller's need and by this time I am totally confused and they have convinced me that their "promo" is cheaper than the packaging program I currently have. They fail to mention that this "promo" is only good for 3 months, and they do not include in that quote the additional $25.00/month in miscellaneous fees (including a new monthly $13.99 "broadcast" fee which was $1.00 the month before.) The other miscellaneous fees include such fees as "outlet fees" (I only need one) and other fees of unknown origin. They now expect a yearly commitment with any services purchased from them. My cell phone is with AT&T, however, Comcast forced on me (without my knowledge) a "bundled" package, even though I only purchase cable and wifi from them. Comcast is the poster child for corporate greed and is most certainly a monopoly that has either paid big bucks to avoid anti-trust lawsuits or is powerful enough (it owns NBC/Universal) to dodge the issue. Unfortunately, they are the only cable provider in my area. Am sad, but not surprised to hear the problems other people have with Comcast. They are now inextricably involved in streaming. They will find a way to keep consumers tethered to them in the name of corporate profit.
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Author
Service
Comcast Service Transfer
Cons
  • Lies
  • Price
  • Customer service
Reason of review
Pricing issue
Loss
$500
Preferred solution
Let the company propose a solution
Tags
Review #581745 is a subjective opinion of poster.
0 comments

Comcast - Too expensive!!!!

I been with Comcast since January, 2011... From paying I believe back then $80-$90, now I'm paying $179.76.. For basically the same thing! We have added a new box, that's it! I don't believe it's fair for us loyal customers for our bill to go higher because the "promotional time" has ended. Instead of trying to keep us, you treat us disposable once our contract has ended. To make it worst your costumer services suck!!! When you try to see if there's something else they can offer to lower our bill, we got an answer of "you saved enough money with us trow out the yrs" so basically now you are charging me what I saved? Isn't that the reason why we took Comcast in the first place, to save?... The person didn't even try to offer me anything. I been 4 yrs with this company, I even moved and continue with your services. I told the person I was going to discontinue the services the person simple said "ok, let me transfer you to that department".. Where obviously he just transfer me to the generated answering service. This is the second time this has happen, last yr same thing my bill then when up to $146, I called said I will look for another company, Same thing no one care in comcast if I stay or go... Last night I went to dinner with a friend she was in the phone with Dish. She was basically saying if she could get anything for being a loyal customer and she got 3 months of free movies. She then explain how one time they offer to lower her bill with them just offering just the channels she wanted. Isn't that great!! Why pay for channels I don't even watch?? Which I just see them trying to keep her as a customer... Plus me being a new customer I will get additional discount for 6 months. My friend also told me she used to have comcast and had to change because the same, to expensive! It's sad to say, but I'm going to have to change. I hate changes! That's why last yr I stayed with you guys but $179 it's ridicules! I don't even use the house phone. Oh by the way, when I told your customer services if he could take the phone charge away he just said it will be even higher your bill... I'm moving again soon so most likely I will be moving from you guys as well.
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Author
Location
Winchester, Virginia
Service
Comcast Service Transfer
Reason of review
Pricing issue
Preferred solution
Price reduction
Review #580674 is a subjective opinion of poster.
0 comments

Comcast - Deceptive Practice

1.0
Details
Recently I moved to Bloomington. I took advantage of a great deal with Verizon to transfer my cell phones and signed up for internet and cable at my home. Verizon partnered with Comcast to provide the internet and cable. I was promised by the Verizon rep - and then reassured by the Comcast rep that I personally spoke with on the phone that there would be no installation charges. Prior to the installation I received a bill with $54.95 "one-time installation charges" - quote from the bill. When I complained, I was told they are "not installation charges" but rather a charge for a technician to come "help install the equipment". I informed the chat agent that the bill said they were installation charges and that they must be removed. The agent said they are legit - so I cancelled my order. Comcast is scamming people. I am going to let as many people know as I can.
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Author
Location
Bloomington, Illinois
Service
Comcast Service Transfer
Reason of review
Not as described
Loss
$300
Preferred solution
Let the company propose a solution
Review #577305 is a subjective opinion of poster.
0 comments

COMCAST PERSONAL SABATOGED OUR ACCOUNT after our call !

2.0
Details
After a lively exchanged with Comcast billing personal for the Richmond area, our router access was blocked and our authenticating information in their system changed, so that we could not successfully access our account with Comcast personal or online. We are concern that this malicious act will happen again. How can we fight such behavior from our paid providers when they don't perform as promised and get upset when you demand performance? ========================== Our COMCAST internet account was SABATOGED, immediately after a troubled with COMCAST PERSONAL Day before Thanksgiving, November 26, 2014 -- Between 12 noon et and 1pm et, I talked to a Comcast Billing representative, seeking to get a credit for NOT providing “Blast” (50 mbps) performance AFTER PAYING FOR IT FOR OVER A YEAR. Earlier during that day around 9am to 10am et, I talked to Comcast technical personal because their speeds, download and upload, was not sufficient for me to successfully work from home. That Comcast representative noted that he had to change a service code for me to go from @10 mbps, with a direct ethernet connection to their router, to @40 mbps. ( www.speedtest.net can show you your speeds) After he applied the service code setting change, the download and upload became significantly better but it was not what was advertised (Blast = 50 mbps) or BEING PAID FOR. To facilitate a credit I was instructed to call Comcast billing and request a credit. Hence, when talking to the billing department, my initial concern was a credit for non-performance but when the voice menu give the amount of our bill as @ $189 we were shocked. Now the first question became why was our bill, so high? The billing representative, who gave a name of Sandra, indicated we were on a promotional plan @149 that had expired. Then new rate was now 180 something. The service that Comcast is providing is phone, premium cable and hi-speed internet. When attempting to breakdown the coverage into each component and associated pricing. The representative became very verbal in wanting to explain what a value each service represented. My interest was pricing numbers not her long comments. This proceeded for roughly 20 mins because she controlled the call to answer the questions about the services value before addressing what value a credit would represent due to (1) Comcast NOT providing a router FOR OVER A YEAR that could support their blast criteria (2) once the new equipment was installed Comcast NOT CONFIGURING THE ROUTER SETTINGS to provide the “blast” speeds. After going back and forth with Comcast billing representative, Sandra for 40 or so minutes and being denied to speak to a supervisor, I needed to get back to work. This was my lunch time. Sandra, indicated the supervisor was in a meeting and would call me back. A CALL I HAVE NOT RECEIVED , 10 HOURS LATTER. Sandra, transfer me to sales to provide the pricing info that she could not. After verifying again and talking to sales, I got all the info I needed within 5 minutes. When attempting to log into the account within minutes of the termination of this call. We receive a XFINITY screen that in essence BLOCKED access to our ROUTER. After providing the required logins we received an ERROR MESSAGE that provided a number to call. We called that Comcast number, when authenticating or verifying the last four of our social, THEY HAD CHANGED! BOTH SOCIALs WERE CHANGED… Keep in mind we have authenticated at least 4 separate times within the last 4-5 hours. After requesting to speak to a Supervisor and explaining that I believe our account had been purposely SABOTAGED by COMCAST PERSONAL …. I asked him to review the notes and he graciously was able to help us get back online. THE QUESTIONS remained! WOULD THE COMCAST PERSONAL THAT PURPOSELY TRIGGERED THIS TYPE OF SYSTEM FAILURE revisit THIS ACCOUNT and IMPACT ITS ACCESS AND PERFORMANCE AGAIN? THIS WAS A MALICIOUS ACT and WOULD THIS HAPPEN AGAIN TO US OR SOMEONE ELSE? Comcast representative attempted to assure us that this would not happen BUT there is little confidence in Comcast after this. We have two (2) Comcast accounts, this account is in Virginia and the same tactics has been used before by Comcast personal to my Florida account! In many regions there cannot be multiple cable companies located within the same geographical area thereby making COMCAST a MONOPOLY in many territories. QUESTION, WE ARE LOOKING TO WEAN AWAY FROM COMCAST. PLEASE PROVIDE OTHER ACCEPTABLE OPTIONS AND COST To replace the individual functionality of (1) Land line phone service (2) tv content provider (3) hi speed internet. COMCAST need to RESEARCH AND TAKE ACTIONS AGAINST ALL EMPLOYESS THAT PERFORM SUCH ACTIONS…. THEIR ACTIONS and ASSOCIATED OUTAGE caused A SIGNIFICANT SUPPORT OUTGAGE FOR MY MAJOR NATIONAL ACCOUNT. I COULD NOT VPN INTO THEIR SYSTEM FOR SUPPORT CALLS AND MEETINGS. WHAT CAN BE DONE TO GET BETTER SERVICE FROM THIS MONOPOLY PROVIDER? ?
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Author
Location
Richmond, Virginia
Service
Comcast Service Transfer
Cons
  • Deceptive speed advertisments
  • Incorrect unappropriate billing
  • Blast should represent 50 mbps
Reason of review
Poor customer service
Loss
$500
Review #564952 is a subjective opinion of poster.
0 comments

Comcast - Internet not working.

1.0
Details
My daughter's internet went out on Thursday; we called three times on that day and was given ticket numbers and promised three days in a row that someone would be out. On Friday the lady promised someone would be out on Saturday between 8-12; no one showed up. I called back and whoever the "customer service rep" was said that we had called and rescheduled then they said they should be out between 1-3. At 3:30 after no one showed up I called back again and the the so called "manager" stated that it was not an emergency therefore, it would be another week until someone came out to fix her home security, cable and internet. She will be out of internet and home security for 10 days. I am just putting this in 100 words, I could write a book on what happened the first two days; this started on Thursday. Comcast has very poor customer service and the people they employ do not know anything. They transfer you to someone else and after holding for 30 minutes, the other person pick up and hang up.
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Author
Location
North Florence, Alabama
Service
Comcast Service Transfer
Reason of review
Poor customer service
Preferred solution
I want the company to come out and fix my daughters internet since they could not fix it themselves and stop saying they will be out tomorrow and don't call or show up. I also want a price reduction for these 10 days that she is without cable, internet
Review #547998 is a subjective opinion of poster.
1 comment
1.0
Details
Having service through comcast has the point of me breaking down in anger. It took me a month to finally receive service when I first obtained it this summer 2014. When I first contacted comcast about obtaining their internet service I was told that they have serviced...
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Anonymous
#884012

Why don't you just cancel?

Author
Service
Comcast Service Transfer
Reason of review
Poor customer service
Review #545474 is a subjective opinion of poster.
0 comments
1.8
Details
This is how my phone call to 1-800-Xfinity went yesterday. It’s not verbatim, you can thank me for that later: ME: Hi I have an open ticket that I'm calling to check the status of. COMCAST: Okay, let me verify your information: Shannon Green ***** R***** C***** Lane...
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Author
Location
Richmond, Texas
Service
Comcast Service Transfer
Reason of review
Poor customer service
Loss
$100
Preferred solution
Credit my account for the 2 $50 charges, make Complete Recovery Corporation STOP contacting me, find the missing cable boxes and modem yourself, bury my cable, fix my other 2 cable boxes, never EVER send another contractor to my house.
Tags
  • security pin
  • cable lines
Review #542403 is a subjective opinion of poster.
0 comments
In 2009 I moved away from Comcast service area, so obviously didn't transfer, just shut it off. Paid and closed my bill 11/2009. Checked my credit (as I do often) Comcast placed a $89 bill in my name with a collection co., COMCAST collections is impossible to...
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Author
Location
Sullivan, Indiana
Service
Comcast Service Transfer
Reason of review
Poor customer service
Preferred solution
Get a hold of me, ASAP! Take care of these issues!!!!
Review #532264 is a subjective opinion of poster.