A construction crew, working behind our town home, cut the cable line, last Wednesday. We called Comcast to have it repaired, as we do not NOW have TV, internet, or phone service.
We were informed that it would take over TWO WEEKS to get someone to our home. This is simply outrageous service. When asked about the bill, and adjusting the amount we will owe for this month, we were told that we would later, have to submit a request for a reduction! My husband and I are fairly new to the Atlanta area, and are accustomed to quick service with our cable companies!
Are we held captive by the Comcast company in Atlanta? Surely they can afford to hire crews to service their customers!
We're thinking DISH TV, or DIRECT TV might have much better and quicker response than COMCAST! No one that we spoke with by phone, could give us a superviser or CEO's number, so that we could discuss our problem or complaint about their service.
Product or Service Mentioned: Comcast Tv Service.