Comcast costumer service is a big fat *** joke. I got rid of them purely because everytime I needed something from costumer service- there was this problem, or that problem.
Since I have cancelled and moved to DISH network, Ive been in heaven. Even when DISH gave me the obligatory four hour window (they were there at 8 am on the dot). Comcast never is on time, always has a 2 week waiting period for service calls and cost to *** much anyway. Screw Comcast, spread the word...they don't deserve the consumers business.
Look into Satellite or ATT.