I believe that comcast has the worst customer service and relations in the globe. My family was put at great risk and hazard due to your company. I have yet to resolve the issue and I WILL be pursuing legal action against the corporation.
When I moved into a home I was forced to accept a bundle package of home internet, cable, phone and security. After a year the contract between my HOA and comcast was terminated and services were to be discontinued on dec 29, 2010. Upon receiving the letter i called comcast to continue the service. Come to find out my security connection to the monitoring center had been severed and never fixed nor was i EVER told about it. I had to find out for myself when my alarm went off and I never received a phone call.
Upon calling to continue the other services I was told to contact a different department for security which I wanted to disconnect any attempts to monitor. I am going with ADT. when I called i was transferred 4 different times and put on a hold for a total of 1 hour and 13 minutes. "there is no supervisor here" said finally Cheryl Hussey (employee ID 15912) or so I was told. She took my number and promised a call back later in the day. Of course, no call was made so i attempted to call back to find out the department had been closed. Then i find out i am under a 3 year agreement for my UNMONITORED security system which i NEVER signed for nor received or agreed to a contract with and was told i would be charged a 150 dollar termination fee.
This is the worst experience I had ever had with a company and due to my family's safety being involved, comcast can GUARANTEE I will be taking legal action. I have already filed a complaint with the Better Business Bureau.