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My mother's senior living facility uses Comcast and provides the cable service as part of the package included with the monthly rent. Imagine my surprise when my mother received a bill sent during to her individual mailbox with her apartment number, from COMCAST/Xfinity for $97 with a threat to turn off her service if she doesn't pay.

I called them and said "What is this bill for??" I wanted to know if she had signed up for some extra service -- Cable TV package or Internet. They said that they could not talk to me. I told them I am her daughter and POA, and speak for her on financial matters. They still said they could/would not talk to me.

They said they could only speak to the living facility. At that point, I demanded to know why they were sending a bill for $97 to her INDIVIDUAL APARTMENT for something the FACILITY pays for. They still said they could only speak to the facility. I forced them to make a note on the account to take the apartment number OFF the bill.

I do not allow my mother to receive bills directly. We have a PO Box for this, just for this very reason. She has been taken advantage of when she lived on her own, so I am very careful about this. The complex said they "upgraded the service to HD" and then after that, Xfinity started billing individual apartments!

Fascinating how they can send a bill an individual apartment and then refuse to allow an individual to discuss the bill. Very shady practice.

I believe XFINITY is attempting to rip off vulnerable seniors who are likely to pay just because they receive a bill! They need a class-action lawsuit slapped on them.

Reason of review: Other issue.

Preferred solution: Let the company propose a solution.

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