We have been customers with Comcast for several years. We have only stayed with them despite poor quality and rising cost with decreasing product out of the inconvience of changing our 3 services (TV, Phone & Internet) with them.
That has changed now! We are done with Comcast. We have had problems with them almost from the beginning. Tech was called due to poor phone service. Thought we had "illegal" cable due to wiring done by his own company! We were told there was "too much noise coming from the street" and he made adjustments. Service better for a while then back to worst! Continued to call Comcast several times over the years for poor phone, internet and cable TV service. It would get better then back to worst.
Recently, fed up again, I called Comcast. Tech came out and replaced modem. Got bill for $30.00 Trip Charge! Called Comcast and was told "it's up to tech if you get charged, what!" Claimed I was told previously there would be a charge which is a blatent lie. With all the problems we have been having, if we were told we would be charged I would have said "don't bother coming out, we will be changing our company." Tech claimed he did inside wiring repairs and I told them no he did not we were home and did not see him do any such thing!" I was told well the tech "said he did" so that charge stays!
I told them that I suspect fraud and will contact the State Attorney's office and my lawyer because I refuse to pay for something I did not receive! We will be cancelling our service with Comcast ASAP! We are not lying about this. I am so glad we will not have to deal with this company's poor service from now on!
Product or Service Mentioned: Comcast Internet Service.