I just had an internet connection installed in my new home. I ordered my service online at a quoted price of $36.99 for monthly charges and $34.99 for the installation fee.
I received my first bill after the service had been installed, and the one-time charge had been bumped to $49.99 ($15.00 more than quoted). So I called Comcast to get my bill lowered to my original quote, but instead they credited my account for any future one-time charges I might incur. This means that if I have additional services installed, they'll discount me that $15.00 to "make it right", but until then, I still have to pay the extra $15.00 unless I want to be reported to the credit agencies.
The problem is that there are no one-time charges in my future since I only use Comcast for internet. So essentially, I don't need their "credit" for anything, and they will ultimately pocket that $15.00 that I never agreed to pay.
I did my entire order online, so their under-quote did not occur because of the mistake of some customer service rep. It occurred because their system is intentionally set-up to corner people into paying a little bit more money than they originally agreed to, which, when multiplied by the number of customers they do this to, nets them millions of extra dollars through fraud. This is no more acceptable than if they walked into my house and stole $15.00 off my counter.
Ideally, the government would start doing its job and shut down corporations that arrogantly execute these predatory business practices. Since that's not going to happen, and since they have a monopoly in my area, and since every other option I have to resolve this issue is going to cost me much more than $15, my rather weak solution is to post on here among the thousands of others who dislike them and recommend that if you have a choice, don't do business with Comcast.
I might not get my $15 back, but if I can sway just one person not to do business with these slick "business pros", it'll cost them much more than the $15 they owe me and I'll at least get some satisfaction from that.
Product or Service Mentioned: Comcast Internet Service.