Shelton, Connecticut
Not resolved
1 comment

Comcast calls me to offer a deal to existing internet customers. It is their Blast Internet 50M, basic cable with HBO and HBO to go for $69.00.

This deal would only have cost me $5 extra per month than what I currently pay for just internet at 20M. So I agree to it and am told the self install kit would come in about a week. A week later I check my bill online and see an appointment scheduled. I call to find out why, The order they have is to install a new modem (I own my own and they are aware).

After being on hold/talking with about 3 different reps over about 45 minutes I am told to call back the sales person who made me the offer. I call her and am told "sorry, the offer had expired and we can't give it to you now, sorry nothing we can do." Why did you call me then?

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Anonymous
Marana, Arizona, United States #588272

when you upgrade to 50Mbit you are needing a different modem (docsis 3.0). without this modem you will not get your 50mbit therefore they didn't lie to you and you're just a *** ***.

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