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Comcast - *** customer service

My cable box went up so I contacted Comcast to bring a new box out to my home.First time service tech brought wrong box 2nd time wrong box so instead of them coming back to fix thier mistake they give me a customer credit for 6 months therefore putting a bandaid on the real problem at hand which is the wrong box. So now after 6 months it's still my problem. Still no box for the TV I own ( not HD ready) and they refuse to deal with thier mistake. I've been a Comcast customer for almost 10 yrs now never been late. Never been a problem but I've never ever had such terrible customer service from any company as I have from Comcast employees. I was told by one employee that she's sorry I feel frustrated and she will connect me with the cancellation Dept ? I never said anything about cancelling but I'm seriously considering making the change.
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Author
Location
Baltimore, Maryland
Product
Comcast Receiver
Reason of review
Return, Exchange or Cancellation Policy
Review #1064508 is a subjective opinion of poster.
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Comcast Receiver Review

2.2
Details
Comcast overcharged us for 2 DVR we don't have. The found where we returned the equipment but no one can refund the $150 additional cost. We've always had issues with Comcast but this takes service to a new low!
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Author
Product
Comcast Receiver
Reason of review
Problems with payment
Review #958067 is a subjective opinion of poster.