Comcast was due to set up internet today in a new apartment I am moving into, scheduled to arrive between 9 and 11 am. At 11:30, I called to see what the hold-up was and was told I'd get a call back within 1/2 an hour. No call.
So I called again. To the second CSR, I explained that I was a diabetic who needs regular meals and can't be waiting around all day for the technician. They promised me a call back too, which never came.
I called a third time, same result.
By now it was 12:45. I called again, and spoke with a supervisior, Cecelia, who was helpful and did call me back at 1:20 to tell me the technician would be here by 2.
Then I called again, fifteen minutes later, to confirm this and to make my complaints about the horrendous service so far. The supervisor I spoke to this time around was horribly rude, speaking over me and talking to me like a child when she didn't even understand what I was telling her.
How Comcast has managed to become so successful when they treat their customers like *** and display NO accountability or concern for their clients is beyond me.
And if I ever see the second supervisor I spoke with today on the street, I will leave her mangled body in a heap of blood and regret for how uncaring and awful she was. I cannot even describe the rage I feel at Comcast and its *** customer service department right now, so I guess this is the place to end.
Product or Service Mentioned: Comcast Internet Service.