Here I am, living in the USA, and thinking that when I need customer service from Comcast, that I will be talking to a representative in our home country. Not!!
I am extremely upset with Comcast as they have outsourced jobs. On a couple of occasions I have placed a call to Comcast customer service, which by the way, will take 5-10 mins of pushing buttons to an automated "dummy" system, only to find myself talking to someone with an accent. I don't have a problem with someone's accent if I can understand them, but one time I just couldn't understand the rep on the other end of the line. After I asked, do you have someone who can speak better English, I was given another person who I could understand better. Mind you I do know some Spanish, but not enough to complete a technical call. Upon him asking me where I was calling from, I stated California, I asked him where he was at, and he said Guadalhara, Mexico.
Yet another call on another date yielded someone who had a Phillipino accent, and sure enough, he stated that's where he was, receiving the call in the Phillipines!
I think it totally outragious that Comcast outsourced American jobs. This is what is indicative of American companies creating a job deficit in the USA. Not only do we import foreign people, but we lose our jobs to their originating countries. We take people in who don't even know how to speak English, we have to build schools and hire teachers for them, we have to hire more police and public services to deal with them, we have to pay for food stamps, they don't have insurance, or in many cases, drivers licenses, we give them prenatal care and immunizations free, and have to pay their health care cost, etc, etc, all this while Comcast exports more jobs.
Americans need to stand up and take action against this free *** outsourcing. We should levy penalties, fines and taxes so as to make it cost prohibitive to do so!
Product or Service Mentioned: Comcast Internet Service.