Comcast keep charging for monthly modem fee $6. when i found out, i bought a $80 modem and replaced the old one. (same brand and same model number)
When i try to activate the new modem online (i have to do this because that is the only web page that comcast allow me to go), i got nowhere. (failed to activate message repeatedly) However, I can open the online chat function using the new modem. Then I chatted with 2 different technicians for nearly 2 hours 5:22 to 7:18 pm using the new modem and could not resolve the issue (i.e I could not browse any other website). I finally got connected online by calling comcast technician (of course another 7 minutes of wait and listen through their advertisement)
Comcast claim that they do not have record of the chat. But I do. I began taking screen shots one hour into the fruitless chat.
What a service!
Their customer guarantee is totally worthless!
More Review Details
- Product or service
- Review category
You May Also Like
- "The company charges you $90.00 a year and promises you if you get the premium membership you will have a better chance of being cast in a Hollywood movie which..."
- "hey everybody i am knew, we need to sue comcast am a member of the s.c.l.u. southern christian leadership conference , and i trying to get a class action suit..."
- "Comcast customer service executive (Era) is thinking that customers are liar. Few services shut off suddenly and I did not make changes. I can see in online account which service..."
- "HOME STYLE FURNITURE July 2014 I purchased a 1500.00 game table with four chairs for our summer home. The first time my husband sat in one of the chairs the..."
- "About a year ago I opened a shop with Etsy, I did very well in the beginning, about 6months after having my shop I started getting mass orders, and then..."
- "I purchased a 2015 Arctic Fox camper new, I complained to the factory early after my purchase about the shower floor not being level with the floor, I was told..."
- "I purchased 2 Kensington recliners from Cymax thru Sears in June, 2015. 18 months later the leather is flaking off and the pull handle to open the reclining part is..."
- "RUN RUN RUN 2 weeks turned to 6. and still not done they ordered the wrong tub and order the same $33 ceiling fan (a request was made to upgrade from the..."
- "Purchased a Super Start Powersport battery from Oreilly Auto and got ripped by Oreilly's. When I first 'unwrapped' the battery when I got home, the battery case was a very tight..."