2 months ago Comcast promised me a credit of 60. I called a month ago as the credit had not applied yet. They said it was denied but they would resubmit it. I call yesterday and the credit is still pending? I have spent hours on the phone with them and resolution.
I have spoken with several supervisors and no one there seems able to help. I did find out reps can only issue 25, so a supervisor has to approve the credit.
Do I need to do arbitration to get my credit?
Or can I go to small claims court?
Monetary Loss: $60.