We recently moved to a new state and Comcast is the only company who offers both internet and cable, so we went with them. I ordered the packaged online but what I received was NOT what I ordered.
First of all they only sent 1 box, not the DVR which was originally included in the package. When I tried to connect service, nothing worked. Not the cable nor the internet. I called and they said they had to send a technician, it would be 2 weeks before a tech could come out.
This took FIFTEEN phone calls. 1-5, FIFTEEN. The tech comes out, activates 2 connections (was supposed to be 3) and says nowhere on my account was I supposed to receive a DVR. I couldn't deal with it at the time and decided to take the weekend to just let it rest.
Monday rolls around and there ensues an additional FIVE (5) reps and a 2 hour and 10 minute call. The previous supervisor I had spoken to said we would be credited a full month of service (Rita Robertson) well the credit was NOT noted on the account. Future supervisors said I had to contact Rita directly to find out where the credit was but, get this, they do not know how to contact Rita...How can I possibly contact her then?? Mysterious.
At the end of the 5 person call I was connected with Stan in Customer Retention who assures me my account is now squared away (without the credits of course) but I have no way of knowing if this is true until the first bill comes. I have no idea what to expect. I still do not have a DVR, although I am being charged for it, I do not even know what package I have because everything got so convoluted, I have the wrong internet speed, and mounting charges for mysterious shipping and tech visit... I could never, in good conscience, recommend Comcast to ANYONE, ever.
My frustration level is comical at this point. All of this to PAY for a service. This isn't free, I am paying for this aggravation.
I'm starting to feel like a *** because I'm actually doing this to myself for some cable and internet. IF I receive the first bill and it is not as I was promised I will go with someone else because I do not have the time or intestinal fortitude to continue with this bizarre charade Comcast calls customer service.
Product or Service Mentioned: Comcast Internet Service.