Atlanta, Georgia
1 comment

It is May 20, ever since March 28, with the new improved changeover, my cable TV service has been intermittently malfunctioning. I have spent 20 + hours on the telephone with "customer service", which is a misnomer.

Isn't that when service is provided to the customer? And now they want me to pay $49 for a technician to come out. My TV service was fine before the "new equipment". Why should I have to pay.

And the attitudes of the representatives, most are snotty, arrogant, and got ya by the ba**s. Know what I mean?

Considering canning it all together.

Product or Service Mentioned: Comcast Tv Service.

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Anonymous
#486974

I used to be a CAE at Lynnwood,WA Tech Repair call center. Comcast Cares Day is a joke.

You had to use a vacation day to participate in the HARD PHYSICAL LABOR VOLUNTEER SERVICE DAY.

Comcast Cares...but not much.

Comcast Cares...about $$$. If you want discounts call the 800 phone number and ask for the retention department.

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