I've been to ticked off by Comcast for the last time. High prices racked my wallet since they were the only carrier at my complex.
When they officially disconnected me I officially decided to divorce them. I called and got many rude reps. I wanted my device officially turned off. Three months later I was still getting bills even though I had paid the final balance.
I called again. More rude sales associates. This time I wrote down their names and wrote a letter to corporate. I ACTUALLY GOT A WRITTEN RESPONSE from the local location.
The name of department is Corporate Escalations. The address is 8505 West Tidwell Road, Houston Texas 77040. PHONE to Ashley Law is 713-895-2488.
Hopes this helps someone! I got all my fees removed and found out THEY OWED ME MONEY!