I'm new to Texas and everyone told me Comcast was horrific. Unfortunately, no other choice in my neighborhood.
Install scheduled for this morning and they've already called to say they are going to be 2 hours late and did I want to cancel. I suppose they are consistently bad. Everyone warned me.
Not surprising that they lock you into a contract.
If they had great service at a great price, it wouldn't be necessary. I will keep them until AT&T U-verse is in my neighborhood and then happily pay the fee to get away from them. I have gone without TV and Internet for months because I ran into similar issues at move-in.
I decided to defer the stress. It is pretty bad when someone chooses no service over your service.