I am 22-years-old and moving into my first apartment in Boulder, Colorado and wanted to get internet from Comcast. Over the phone I gave them my information, they told me that they had a 6 month new customer price which was $29.99 per month.
They scheduled a time to come install it and I thought I was good to go. Three days later I got a call from Comcast and they said there was an issue with my account, and they could not identify me over the phone. My only option was to go to the Comcast store. When I went to the store I was treated VERY rudely by the representative.
I told her the issue and she typed in some information and then informed me that they could start a new account. I would have to pay a deposit of $50 and my monthly payment would be $60. I told her that I was told over the phone that for a new user it should be $29.99 for 6 months. She said the only way to get that price is to order over the phone, which is right back to the original problem.
I called Comcast and told them what the store representative said and they said I could only get service from that store for $60.
Bait and hook is not my idea of good business practice. Thanks for your friendly help Comcast, not.
Product or Service Mentioned: Comcast Internet Service.