I can't stand the way the price for Comcast services rises from month to month. They now promote a fixed rate for a brief period but will quickly jack it up after that.
The ***-cast game: The only way to keep your rates the lowest (that I've found) is to call every 6th months and have them put you on the latest promo deal (it will only last 6 months though). How ludicrous that I have to call regularly to keep my price from skyrocketing. I've seen Comcast bills for identical services ranging from $70 all the way to $200 plus. If you don't call them regularly they will charge you an additional $5 or so each month.
Why the rise? Service to my house costs them nothing. The lines are up, my house is networked, there have never been any hardware problems. Twice they have sent technicians when I've made changes to my account even though I told them it was not necessary. This leads to extra cost. My biggest fear though is that I am paying for them to extend service to new areas, advertise to new customers, and make hardware upgrades that won't benefit me.
I've had mixed results with customer service. Most people seem polite (unless you're rude to them) but I've encountered several incompetent individuals both in person and on the phone.
About those technicians.....I read several complaints about the "Comcast" technicians. A lot of these guys are sub-contractors. They aren't even Comcast employees. They have minimal training, are not adequately background checked (for someone entering your home), and as many of you have noted are often less than professional.
Down with Comcast!
We need a viable and reliable cable company in Portland!
Product or Service Mentioned: Comcast Internet Service.