The truth is Comcast does not care about their customers, they just care about numbers, customer service representatives have to make sure they resolve technical problems within 9 minutes, if representatives still on a call after the 9 minutes, representatives are harass constantly by supervisors, and operations. They have people on the floor making sure representatives finish their call within those 9 minutes, even if representatives are in their weekly manager meetings, system issues, still affect them, that company does not have a good operations system, to work on exceptions.
I know all this because I know of people working for Comcast, most of them have resigned due that work was too extremely stressful, some of them still remain looking for another job, due to the bad economy. That's the reason why customer service rep are rude, the company does not care about customer service just numbers, and that's why when you call they need to get you off the phone as soon as possible.
Product or Service Mentioned: Comcast Customer Care.