There are not many things I hate more than realizing that I have to call Comcast about something. Let's see what I've had to deal with this week, and I don't even currently have their service. I moved here from Indianapolis where I discontinued service and paid my bill. A month after moving, I had a collection agency calling me to tell me I owed Comcast nearly $300. I called Comcast, was transferred between about 5 different people and on hold for 24 minutes, only to be told that I had to speak with the local office in Indianapolis because they couldn't do anything. The first time I was transferred to Indianapolis, the automated system told me to call back later. I called the 800 number again and went through the *** automated charade once more. I finally spoke to a rep who gave me the direct Indianapolis number. I called the number only to find out it was the number to a local Chase bank and they said they have hundreds of people calling them everyday asking for Chase. I gave up and called back the next day and found out that they did not record that I turned in my equipment until the day after my billing cycle ended, so they send a letter to a collection agency. They confirmed that they did receive them and I didn't owe any money (in fact I had a credit) and said I would have to wait for a local rep to MAIL me confirmation of the credit. I'm still waiting.
Next, I had set up an appointment for Comcast to come set up my cable in Chicago. ***, I know, because I should have learned from my mistakes. However, they offered a great price over the phone but I know it will be higher on my bill. Regardless, they came 2 weeks ago and couldn't find the Comcast lines in my building. They left and rescheduled. The second round of technicians were confirmed multiple times to arrive in the 10am - 1pm window on a Saturday. I was not at home this morning and had 2 voicemails from Comcast at 9am saying they were at my building and leaving because I wasn't here. Well, I set the 10am - 1pm window because I knew I wasn't going to be around on Saturday before 10am. So I called the 800 number back, had to be redirected through 3 people, then someone who barely spoke English and didn't understand my problem said he will see if dispatch could call someone to come back, and that he would call me back. I waited an hour, called them back and was told someone would still come between the 10am - 1pm window. THEN I had the original person call me back to let me know that a technician will be out sometime before 8pm. THAT IS A 7 HOUR WINDOW. Apparently I'm not supposed to leave my house all day on Saturday in case the technician comes in that time frame before 8pm. The reason I made it earlier was so that I could still do stuff that day after the appointment. I am beyond frustrated with this ignorant and unprofessional company and am considering canceling the appointment to have RCN come out.
I HATE COMCAST.