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There are not many things I hate more than realizing that I have to call Comcast about something. Let's see what I've had to deal with this week, and I don't even currently have their service. I moved here from Indianapolis where I discontinued service and paid my bill. A month after moving, I had a collection agency calling me to tell me I owed Comcast nearly $300. I called Comcast, was transferred between about 5 different people and on hold for 24 minutes, only to be told that I had to speak with the local office in Indianapolis because they couldn't do anything. The first time I was transferred to Indianapolis, the automated system told me to call back later. I called the 800 number again and went through the *** automated charade once more. I finally spoke to a rep who gave me the direct Indianapolis number. I called the number only to find out it was the number to a local Chase bank and they said they have hundreds of people calling them everyday asking for Chase. I gave up and called back the next day and found out that they did not record that I turned in my equipment until the day after my billing cycle ended, so they send a letter to a collection agency. They confirmed that they did receive them and I didn't owe any money (in fact I had a credit) and said I would have to wait for a local rep to MAIL me confirmation of the credit. I'm still waiting.

Next, I had set up an appointment for Comcast to come set up my cable in Chicago. ***, I know, because I should have learned from my mistakes. However, they offered a great price over the phone but I know it will be higher on my bill. Regardless, they came 2 weeks ago and couldn't find the Comcast lines in my building. They left and rescheduled. The second round of technicians were confirmed multiple times to arrive in the 10am - 1pm window on a Saturday. I was not at home this morning and had 2 voicemails from Comcast at 9am saying they were at my building and leaving because I wasn't here. Well, I set the 10am - 1pm window because I knew I wasn't going to be around on Saturday before 10am. So I called the 800 number back, had to be redirected through 3 people, then someone who barely spoke English and didn't understand my problem said he will see if dispatch could call someone to come back, and that he would call me back. I waited an hour, called them back and was told someone would still come between the 10am - 1pm window. THEN I had the original person call me back to let me know that a technician will be out sometime before 8pm. THAT IS A 7 HOUR WINDOW. Apparently I'm not supposed to leave my house all day on Saturday in case the technician comes in that time frame before 8pm. The reason I made it earlier was so that I could still do stuff that day after the appointment. I am beyond frustrated with this ignorant and unprofessional company and am considering canceling the appointment to have RCN come out.

I HATE COMCAST.

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Anonymous
#339684

I promised myself when I switched to Verizon a few years back that I would not go back to Comcast. Well they hit me up with a great deal including free DVR for 2 years so I took the bait again.

One month in, they send me a letter saying they hoped I enjoyed the one month free trial and that they would begin charging me.

I'm kicking myself. I'm going back to Verizon and this time I'm not coming back.

Anonymous
#335799

My friends work for Comcast and they say Comcast does not use it's own service they use T1 internet services for employee computers.

wirelessbound
#335193

if we all ban together and report them to the FCC maybe things will change.

Anonymous
#328299

I had had cable since the beginning of time I got tired of the increases every other year, I got tired of the re-runs, I got tired of my neighbors stealing my cable and Comcast doing nothing about it, somebody should tell them that kids don't subscribe to cable. I got tired of them lying to me promising everything then doing nothing.

I turned my cable off May 2010 and left owing Comcast about $118 they worried me (or at least tried to) for the money I told them if they handled my problems and concerns like they thought they would handle me getting their money there wouldn't have been a problem!!

I've saved over $1600 in the almost 16 months since I turned Comcast off they have the nerve to have collections calling me about $40 I still owe them. They wasn't in a hurry to resolve my issues and almost 16 months later I haven't been in a hurry to pay them their money!

Anonymous
#328288

My DVR always worked good until they came out with Xfinity. Now nothing works the way it should.

I think Xfinity is a code word for how to screw the public.

It's amazing that the authorities allow them to get away their shennanigans.

In all my 70 plus years I have never seen a company like that, and a public utility monopoly to boot. Where are the regulations?

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