On May 9, 2010, I contacted comcast online chating service. The representative who I was chating with was Gianina.
She/He was extremely rude and never answered my question correctly. The billing of my service was increased without any explaination. I was seeking for the reason for that but she/he just was trying to mess up with date of my promotion that I had more than a year ago. My monthly bill increased by $2 last month but she/he claimed that this was due to my promotion ending last month.
She/He said I had service starting on July, 2009 with a promotion of $19.99 for 3 months and after that FROM Oct. 2010 a promotion of $42.95 and it ended last month and now the regular rate is $44.95. This does not make any sense. what is the rate before Oct.
2010? I asked for the information but she/he just closed the conversation without any answer.
Ok, I was having a promotion for $19.99 per month when I started my service back to July, 2009. I was told that I can have that promotion for one year. However, I only got 3 months for that and comcast denied my original promotion which should be one year.
They said that $42.95 is regular for the service and I paid this amount until now. Then they changed it again and without any explaination.
Product or Service Mentioned: Comcast Internet Service.