I've always had Comcast growing up and I don't recall having any problems with them. Then again i never had to deal with the employees, until now.
My cable went out Wednesday, it just wouldn't come on. I called them a number of times until someone told me my hdmi cord went out and I needed a new one. So, I switched it out and it still didn't work. I called back and they told me it had to be the outlet on the box and I could either wait three days for one to be delivered or I could go to the local Comcast and switch it out.
It was only ten minutes away so I went to go switch it out. When I got there the lady took my box and gave me a different box that you could tell had been used! She didn't tell me anything other then to make sure it was on the right channel. I got home and it still didn't work.
They told me I got a bad box. "It just happens" I switched it out again and it still didn't work. So they told me I would need a technician and I'd have to wait till Saturday. Saturday was here and the technician was here for a whole two minutes.
He put a code in the remote. He said they didn't activate it correctly over the phone. Why did I have to wait till Saturday for this code?!! Why did I talk to at least seven different employees and one supervisor and none of them could figure this out?!
I went to go watch tv Sunday morning and it wasn't working again... I called and talked to three different people and none of them could get it right. The last lady I talked to was amazed that I ever turn my cable off. Apparently that's the problem.
I told the last lady I talked to and the supervisor I wanted to cancel my subscription and I refused to pay any kind of cancellation fee and they didn't give two shots that they were losing a customer. They're closed on Sundays, so well see how it goes tomorrow.
I am never getting Comcast services ever again!! I've never been so disappointed.
Product or Service Mentioned: Comcast Tv Service.