Northport, Alabama
Not resolved
10 comments

Recently we added a DVR to our Comcast service. The DVR kept freezing up and giving an error code OTH. A technician named Wade Straight was called and I asked him what the code OTH meant. After much disrepectful conversation, Wade told me that he had a list of the codes but did not know where it was and would not take the time to look for it. We have had such problems with Comcast and this posting is to warn as many people as possible. If you call the Comcast customer service and get a person name "John", hang up and start over.

If you have a choice to pick another service other than Comcast, you would be wise to pick another service, unless you enjoy being put on hold, enjoy being treated like a piece of trash by the technicians, and if you enjoy your program to freeze up, and also if you enjoy unplugging and re-plugging devices, then Comcast if for you.

Monetary Loss: $1.

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Anonymous
#118701

It is up to comcast to find a company that makes a DVR that works good. The DISH DVR has maybe 0.01% of the issues that that comcast dvr's do.

that does fall on the back of comcast. Also comcast needs to stop being so cheap and put the bad ones out of commission and stop giving them back out to customers. Comcast does have the worse customer service in the business.

Every single time I call them with and issue I only talk to a supervisor, yet ever single time I get different information. They have no training standards and they will straight out LIE to their customers.

Anonymous
#116932

Agree with all the complaints. 9 out of 10 of the customer service reps at comcast are useless their number 1 solution is "there is something wrong with your box, drive all the way up here and swap it out for another one." not a day goes bye without channels blacking out or pixelating up. I would emplore anyone to not go with comcast for your tv service you will be soory

Anonymous
#116772

Comcast is a great company and many people are upset because instead of just leaving if they are not satisfied, they call and harass the staff. Customers do not realize that rudeness gets you no where at any company.

There are options out there. Go elsewhere if not satisfied.

Anonymous
#116771

Comcast is a great company and many people are upset because instead of just leaving if they are not satisfied, they call and harass the staff. Customers do not realize that rudeness gets you no where at any company.

There are options out there. Go elsewhere if not satisfied.

Anonymous
Keasbey, New Jersey, United States #116766

Here's the thing... Comcast didn't make that box.

Motorola did. Understand that with ANY cable company, you will be required to use electronic equipment and with ANY electronic equipment, there is a chance that it will stop functioning properly without any warning. I know it sucks, but so does magical forest gnomes not actually existing in reality. As far as the error code, why do you need to know what it means?

You were wasting Wade's time by asking him questions on things you won't be able to fix yourself unless you have a good knowledge on cable systems (which I know you don't because otherwise you wouldn't have called Comcast) and THAT is why he got short with you. Next time you call Comcast Tech Support about an issue with your service, be polite and answer the questions they ask you without being ignorant.

Anonymous
#111147

The list of customer service complaints regarding Comcast would be thicker than a phone book - and that's for a single month. It's a shame that a company this poorly operated is allowed to conduct business at all. They are the absolute worst of any company in any industry.

Anonymous
#110903

The suck, they have poor staffing that dont even try to help at all.Even the people in the excutive office offer no help.I spoke with Evelyn R. and she was very rude.

Anonymous
#110560

Agree that Comcast is the worst. I'm thinking of just cancelling my cable and installing an attic antenna.

The customer service people are something else.

Probably worse than any I have ever experienced. Worse than the legendary Gateway people of a few years back.

Anonymous
#107861

I agree that Comcast is the worst!

If you get a customer service person named "Rose" start over. She knows less than nothing!

Anonymous
#107377

Could not agree more with the poor service provided by Comcast. They are the worst cable provider in the United States bar none.

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