In my 7/1/12 bill, a movie that I've never heard of was billed to my account - never have I ever watched a movie that I've never heard of at 1:58pm on a Monday afternoon. I do work for a living.
And I'm really not trying to get away with anything here - it is only $7.99 (that is rightfully my money) that Comcast is stealing from me. But apparently every employee has been told to drink the kool-aid - "I'm very sorry but I can't credit your account for this movie".
So multiply $7.99 by a whole bunch of other people in my shoes... thanks Comcast for generating revenue by stealing from your loyal customers.
Product or Service Mentioned: Comcast Account.