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Comcast - Hazel in the phillipines

1.0
Details
9/21/17 - southern florida - post irma - intermittent cable and internet service still today - no service for more than a week during hurricane. I understand, however confused why this company would not reach out to customers in a state of disaster and offer solutions. Instead i am on the phone for an hour arguing with Hazel in the phillipines for resolution. Wells fargo, chase etc have all offered delayed payments. Not xfinity even though their service was the first to fail. When I ask when my contract is up, i am again put on indefinite hold, this time disconnected. Florida is in a state of disaster, as many other territories are, but comcast wants their bills paid on due date regardless of lack of service. This is so unethical. I am disgusted with xfinity. Joy in Boca RN for 27 years Can't wait to terminate your lack of service.
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Author
Service
Comcast Internet Service
Reason of review
Poor customer service
Preferred solution
Full refund
Review #1104093 is a subjective opinion of poster.
0 comments

Comcast - Single parent in college.

1.9
Details
Single mom of 3 kids, i work full time and im a Full time college student. NO internet, so can't turn in my assignments, cant go to the library. That cost money for a babysitter. Called comcast and what do they say. They Can't come out untill tomorrow and someone over 18 must be home. So i have to take the day off and miss out on pay, and i have homework due at midnight tonight. So pissed off. Said they will credit me. Ha ha never have in the past.
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Author
Service
Comcast Internet Service
Reason of review
Bad quality
Review #1089940 is a subjective opinion of poster.
1 comment
1.0
Details
Comcast is hands down the worst organization I've ever dealt with. No exaguration at all. Have talked too perhaps 4 or 5 different representatives over the past 2 weeks and my billing is a complete mess. Each representative has told me different things and each one...
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ransom
#1372584

Just to put it in perspective, we've had Comcast about 10 years and are very satisfied. It rarely goes down and even then we just call them, they tell us when it will working...

Author
Service
Comcast Internet Service
Reason of review
Problems with payment
Review #1088315 is a subjective opinion of poster.
0 comments

Comcast - Horrible!!!

First off let me just say i should have stayed with AT&T. I was trying to give Comcast another chance but of course they proved me right again! So after having my internet for about 4 days now the signal goes out and I'm no longer online. So I call and they only trouble shooting that was done was me unplugging the modem and then claiming to resend the signal. Needless to say that all lights but the online light came back on. Of course their hands are tied now and I have to be without service for the next 24 hours losing money because I work from home. You know one thing Comcast needs to do is hire more techs that can go out to the customer when we need them! Comcast is a Muti Billion company there is absolutely no reason they shouldn't have this type of support for their customer who they claim they are more concerned with keeping then losing! Well that can't be true because if so they would make sure that we are 100% satisfied!!
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Author
Service
Comcast Internet Service
Reason of review
Poor customer service
Loss
$200
Review #1076006 is a subjective opinion of poster.
0 comments

Comcast - Slower than promised expensive Internet.

This company told me they had fast internet up to 200 Mbps .turns out they don't ever reach that. They say they only guarantee that if your device is directly connected to their modem through a cable .the truth is we all use wireless device like iPads ,laptop wifi smart tvs etc.well guess what I can't get more than 46 Mbps .usually less than that. I've done speed tests . So basically you're throwing away money by purchasing the highest speed package. They get away with this because there's no competition.in my area they and att are the only providers they both suck. I also suspect they slow my sling down .since it's their completion .
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Author
Location
Nantucket, Massachusetts
Service
Comcast Internet Service
Reason of review
Not as described
Review #1070859 is a subjective opinion of poster.
0 comments

After receiving new modem from comcast, services do not work properely if at all.

1.0
Details
Every since I received my"new modem" which xfinity requires, my service has been going in and out, mostly out. Every time I call, I'm constantly transferred to incompetent employees where I have to not only give them my name address and last 4 digits of my social security number, but I have to repeat what problems I having with their service. I have been on the phone with them almost every time I call for up to 2 hours. Yes 2 hours. and the problem is still not fixed. Even though my services have not worked properly for months, they only credited my account for $30. And the situation is still not fixed. So they are charging me for services that they are not providing which is nothing more than stealing. Also the FCC has allowed xfinity to monopolize the whole Memphis area. Xfinity has been allowed to grow so big that there is no competition. The customer service is horrible. I am always transferred to someone who does not speak English well and I cannot understand what they are saying.`
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Author
Location
Memphis, Tennessee
Service
Comcast Internet Service
Cons
  • Xfinity
Reason of review
Bad quality
Loss
$540
Preferred solution
Full refund
Review #1066282 is a subjective opinion of poster.
0 comments

Comcast email

1.2
Details
Comcast deleted 11k of my emails. Assured me they were still on the server and would be no problem to restore them. After countless hours on the phone they didn't know why but they were deleted by Comcast and they are forever gone. I am really screwed now and Comcast does not care at all about this. Monopolies do what they do. Need regulation here is my feeling.
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Author
Service
Comcast Internet Service
Reason of review
Poor customer service
Review #1053100 is a subjective opinion of poster.
2 comments
Hotel has Comcast Hotel ISP. The speed in the hotel is NOT the problem, it's with the ISP. If I had internet this slow at home I'd have chewed my arm off by now. My old dial up was faster than this. Since I'm not the actual customer I can only complain to the hotel...
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Anonymous
#1333452

On most days I'm averaging .67 Mbps and I'm ready to start gnawing on my arm. I've called at least 40 times, they rewired my home, changed out the modem twice and checked the ...

Author
Service
Comcast Internet Service
Reason of review
Bad quality
Loss
$2
Preferred solution
upgrade your isp equipment with more bandwidth
Review #1051234 is a subjective opinion of poster.
0 comments

Comcast - Poor internet service

Poor and intermittent service from comcast at sdk apartments
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Author
Service
Comcast Internet Service
Reason of review
Bad quality
Review #1049757 is a subjective opinion of poster.
0 comments

Comcast - Spotty service.

1.3
Details
If you love having your internet go out at least once a week this provider is for you. I consistently have issues when the weather is perfectly sunny and clear. But don't call and ask them if there is an issue with service in your area because they will attempt to offer technical assistance at your house rather than checking to see if there's an outage in the area (true story).Meanwhile, I always have my 10 basic cable channels that they charge me for and the additional 10 dollar fee on top if my traditional bill for some mysterious fee. In comparison, this is the worst internet service I've ever had, hands down. And that is compared to ATT, Time Warner, and even other branches of Comcast in other states. Can I please get consistent service!
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Author
Service
Comcast Internet Service
Reason of review
Bad quality
Review #1047566 is a subjective opinion of poster.