Comcast - I have been on hold for 2 hours and 7 minutes at this point and nobody is getting back to me

1.0
Details
Inquiring about internet service I do not receive EBT and I do not have internet in my home I need it so that my child can log into remote learning
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ID
#1856873 Review #1856873 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast - Internet speed

Unable to speak a representative I still have the problem with the internet

User's recommendation: Provide what your offer.

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ID
#1855381 Review #1855381 is a subjective opinion of poster.
Location
District 2 Frederick, Maryland
Service
Comcast Internet Service
Preferred solution
Full refund

Comcast - Trouble shooting. Net is not working

1.5
Details
Impossible to speak to an agent. The same recording over and over. Been on the phone now for 2 hours.
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ID
#1854108 Review #1854108 is a subjective opinion of poster.
Location
Stuart, Florida
Service
Comcast Internet Service

Comcast - Internet not working for weeks

Cant contact no one from your company have not had internet for 2 weeks my son needs this for school
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ID
#1853995 Review #1853995 is a subjective opinion of poster.
Location
Wildwood, New Jersey
Service
Comcast Internet Service

Comcast - Service interruptions

2.5
Details
The new method/assistance account put into place due to the virus overrides payment arrangement and reps cannot honor payment arrangements! The slower internet speed affects my work as I am telecommuting!! Notification of this was not given prior to switching my service in the middle of the night and has affected my work greatly!! This is unbelievable
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ID
#1848066 Review #1848066 is a subjective opinion of poster.
Service
Comcast Internet Service
Preferred solution
Deliver product or service ordered

Comcast - Internet service is down

4.6
Details
Internet was down and it resolved after resetting the router.
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ID
#1847646 Review #1847646 is a subjective opinion of poster.
Location
Mumbai, Maharashtra
Service
Comcast Internet Service

Comcast - Internet info

2.5
Details
I upgraded my plan to the best that you offer 1000 mbps 220+ channels and the XFI modem and ever since I received the XFI modem my internet has been complete garbage and then with the Coronavirus going on I cant get anyone on the damn phone to answer other questions I have so I need someone to call me back ASAP

User's recommendation: Before all this *** happened I’d fully recommend.

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ID
#1847583 Review #1847583 is a subjective opinion of poster.
Service
Comcast Internet Service
Pros
  • Fairly good service
Cons
  • Never can reach a real perso
Preferred solution
Price reduction

Comcast - Are Internet won’t come back up

1.0
Details
No help with my internet
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ID
#1845997 Review #1845997 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast - Internet in and out

Connection is going in and out

User's recommendation: Have someone come out.

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ID
#1844777 Review #1844777 is a subjective opinion of poster.
Location
Antioch, Tennessee
Service
Comcast Internet Service

Comcast - The internet connection keeps dropping and we just received a new modem from xfinity today

1.0
Details
This is a terrible company.... I need assistance with the internet ASAP but cannot connect with anyone You guys dropped off a new modem today and we have had issues all day with connections! Someone needs to call me back 9144201592
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ID
#1843272 Review #1843272 is a subjective opinion of poster.
Service
Comcast Internet Service
Preferred solution
Fix my internet

Comcast - I want internet service

1.5
Details
I never got anyone to help me after 30 minutes I had a service call last week for internet being to slow it was ok one day now it takes forever to work again
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ID
#1842860 Review #1842860 is a subjective opinion of poster.
Service
Comcast Internet Service
Preferred solution
Price reduction

Comcast - Problem of continuous WiFi interruptions

There’s a WiFi interruptions all day and there are 2 university students taking classes on line from home and they’ve difficulty completing their classes.
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ID
#1841418 Review #1841418 is a subjective opinion of poster.
Location
Newton, Massachusetts
Service
Comcast Internet Service
Preferred solution
Let the company propose a solution

Comcast - ZERO support whe I new d Internet most.

1.5
Details
Internet band width has been reduced from 45 to 7 mb/sec. no way to approach anyone. Online robot resets your modem. Calling again in half an hour, again reboot modem. Corona virus is not blocking the online support. How to get help?
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ID
#1841324 Review #1841324 is a subjective opinion of poster.
Location
Prague, Oklahoma
Service
Comcast Internet Service

Comcast - They are terrible, charging exorbitantly for services not provided when on "seasonal hols' and living 1800 miles away!

1.8
Details
Because of health concerns I spend many months living in Arizona while avoiding the often severe winters experienced in Rockford, IL. We put our Xfinity services on a "seasonal" hold, but Comcast continues to charge $8 a month (each) for phone, Internet, and TV even though I'm 1800+ miles away using none of those services, NONE I have complained about the excessive charges in the past, but apparently that wasn't enough of an insult, so now they have now ADDED a $14.95 "Broadcast TV service fee"! The net result is that I'm being charged $42.98 a month for absolutely NOTHING! While in Arizona I make no use of my Internet, phone, or TV, and do not need their BOGUS "limited services" they try to articulate as justification for their rip off pricing! I need nothing while I'm 1800 miles away! I understand the technology, it's all done on computers, a click and services are on, another click and they stop! While in AZ I use COX cable, and for less money I get more channels and HBO! When I leave they press their button, and I pay $10+ a month which is basically the rental charge for the modem staying in place, NOT a contrived $43 to fleece their customers!

User's recommendation: AVOID if you can or take Internet only and use a digital antennae and other devises for channels or video services you want!

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ID
#1840279 Review #1840279 is a subjective opinion of poster.
Service
Comcast Internet Service
Pros
  • Fast cable
  • Good cable
  • Internet access speed
Loss
$600
Preferred solution
Let the company propose a solution

Comcast - Internet spotty

1.8
Details
Internet bounces in and out and then Im paying for Max Speed internet and Im lucky if I get a quarter of it. I dont understand. If you cant even come close to the speed you offer DONT OFFER IT! FINE Go

User's recommendation: Go with another company!

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ID
#1840067 Review #1840067 is a subjective opinion of poster.
Service
Comcast Internet Service