Product: Comcast Internet Service Rating: 3 Stars Clear all filters (19 of 765 reviews match)
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Comcast in Boca Raton, Florida - 5 weeks to get service

2.8
Details
Not sure who is worst Comcast or Direct TV. I needed higher internet and decided to dump Direct TV and get Comcast. I called and spoke to a guy up in Jacksonville (Jan 10) who told me that my building needed some wiring. He mentioned he would call me to let me know, it would take 5 days, if he had not called to please send him an e-mail. After 5 days I sent 2 e-mails and called 3 times and I got no answer from him; so I called Comcast and they said I had to go into one of their stores and that I would get charged. I go into a store (Boca Raton Fed Hwy.) and after 25 minutes waiting a gal took 1 1/2 hours to tell me that the building needed some wiring...something I already knew...anyway she issues a ticket number 034158371 and requested my rental contract and my FPL bill to set up my account. It was a Thursday, she said she would call me the following Tuesday. Tuesday came and I got no call, so I drove back into the store; when I asked she said she forgot...she then mentioned It would take a few more days (Thursday). I come back in on the following Saturday, I get another girls to take care of me. At this time I was begging for help; she mentioned that the reason why I did not yet have service was because I did not have a welcome letter from FPL; I was so shocked... so I had to once again send via e-mail my FPL bill to this lady when I had already submitted it to the previous girl. Once again she said I would get service by following Thursday and that she would call me. Thursday came and I got no call, so I go back into the store and I asked to speak to the same girl. I said I came because you mentioned you would call me...her answer was "I lost your number"!!! (of course you lost it if you wrote it on a piece of paper she ripped from a notebook)...but anyways let me check the system "Oh!! you are all set" she gave me the equipment and off I went a happy camper home... I call in to activate the unit and it cannot be connected... I was told I will send you a technician...he came 2 days later and said he could not connect the apartment because there was a connection issue with the building and that a separate technician had to do it... (This is the same issue identified from the beginning...but not resolved yet). Once again I call and the agent says the technician could be available in 12 days... Oh Lord I went crazy... I asked for the supervisor and he said he could not do anything...I escalated the issue to a manager and he got on the phone and said to me that he was able to get me a technician for tomorrow morning 8 - 10 am. and issued a new ticket 034498434... Later that day I get a call from a tech person who says, I was able to move your appointment from 12 days out down to 10 days...I was like what the ***, the manager just told me you would be here tomorrow... he said sorry but that was not right... I explained the whole situation again and I guess I sounded desperate because finally he said, let me see what I can do... later that day another person called saying he would be at my place in three days... that was this past Tuesday. That was yesterday Feb 16th... It took him less the 15 minutes to connect a wire outside my building and Boom system was working... 5 weeks and a bunch of *** service to resolve a 15 minute issue...By the way a few days back I had already received my first bill when service was not up... Comcast has a serious issue of service, I mean this is the worst experience I've ever had...I think Comcast needs some competition...competition makes you better...
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Review
#792172 Review #792172 is a subjective opinion of poster.
Service
Comcast Internet Service
Pros
  • Technician who connected my building
Cons
  • Installation service
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Price reduction
Tags
  • Installation

Comcast in Midlothian, Virginia - Destructive help from your tech

3.4
Details
I had lost my internet service. Phone and tv working fine. At the end of getting my internet service restored by your technician, he used the name Alphonso Tobias. He then told me that my computer was in bad shape. He wanted to install: a firewall, fix 33,000 errors that he found, install anti-malware, install anti-spyware, pop-up blockers and ad blockers. He said it would cost $199.99 or with a year coverage $299.99. I declined both offers. After ending my conversation with him. I reconnected to the internet and found that he [Alphonso Tobias] had opened and stacked over twenty *** sites on my internet. I rebooted my computer to get away from his mess.
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#736321 Review #736321 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Ridiculous Technical Support

Comcast Internet Service Review

2.7
Details
Internet has been down for over a week. we scheduled service calls 3 times. No show, no call. Service is still down but they told me 5 times it was fixed or would be fixed.
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#673286 Review #673286 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Bad quality

Comcast Internet Service Review

2.5
Details
have had comcast for over 20 yeard.did not get new services but my bill just kept going up.so i had to down grade to basic and internet only.thats only local tv.you would think the company would want to keep good customers.
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Review
#616004 Review #616004 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Pricing issue

Comcast in Roseville, California - Dual Band Router

2.8
Details
After upgrading to X1 equipment, we had connection issues with the existing modem/router. Comcast offered an updated Dual Band Modem/Router. Installed modem and low and behold the power goes out and so does our Modem. Come to find out the Modems do not come with a back up battery. We are triple play so this means we have to access to 911/emergency or internet when the power goes out. The Comcast tech stated they don't supply batteries and we could buy one, approx. $150 for a piece of equipment we have to rent from Comcast. Then she stated "it is, what it is". Time to switch to "it's better than Crapcast" solution. Buyers beware.
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Review
#611311 Review #611311 is a subjective opinion of poster.
Service
Comcast Internet Service
Cons
  • Equipment
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Modem
  • Router

Comcast in Federal Heights, Colorado - Too costly, customer service and limitations on who you can or cannot see or speak to!

2.7
Details
1st, the cable/internet is steadily getting too ridiculously priced. Then there are scenarios such as, both the starter cable and the next step higher happen to be the same exact price (140 channels v. 220)This makes no sense and does not "catch" everyone's comparison weakness-There is always a catch to everything that Comcast offers. If it is not what I just mentioned then it is giving a consumer a set price but towards the end or at the end of the closing a rep. throws in added upcoming fees. Like, in a couple of months so and so will go up $10 then in a few more months there will be another added fee for something else etc.. It is never ending! Also I had been contemplating on keeping cable and internet service through Comcast but decided that I would keep the internet and not the cable service. Despite the "catch comparisons" thrown my way. I told rep. that I only wanted the cable disconnected (operator J$Z) but will keep the internet on for now. She blurts out why don't you just have them both turned off now and do it all at once? I told her because I only want the cable disabled and when "I" am ready to disconnect the internet that I will do so when the time comes. She got snooty and a bit rude because it seemed to bother her that I did not want to do both right then. She repeats back to me what we discussed. I requested the cable to be disconnected within 3 days. I return home this evening and the cable was disconnected and feel she did this to spite me. I called Comcast for service and got some asian rep. in another country who was quite frustrating and put me on hold so many times and each time would ask the same questions and told me she had to contact me back. Repeated calls from an 800 number and noone on there. This took a long time and I was told the problem would be resolved but after so much time,dropped calls and her repeatedly getting information wrong about my issue and getting my SSN, name and number many times from me...I get "sorry I cannot help you." I said but I did not ask for service to be stopped today, why can't his be reversed? She said sorry again and that I had to speak to someone else but her dept. was the right dept. that I was talking to but she could not do anything to help me! I said but it was not my error and why am I having to go through all of this? Ive had Comcast for several years and they have steadily gotten worse as far as communication and quality personal experience for a customer. I am so frustrated. Yet cable can go off at a drop of a dime but I am told by the rep. that equipment can be returned up to 2 weeks after service stopped!!!
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Review
#581733 Review #581733 is a subjective opinion of poster.
Service
Comcast Internet Service
Pros
  • When it works its good
Cons
  • Customer service
  • Lies
  • Service
Reason of review
Pricing issue

Comcast "BLAST" actual download speeds

3.0
Details
I'm downloading large files over the Internet. My application shows the transmission speeds. Blast is advertised to be 105 Mb/s. My application continually shows .48-.56 Mb/s. Comcast purposefully misleads customers and does not inform the customer of the IDEAL and RARE situations under which 105 Mb/s is possible. This has been consistent for over 5 hours. Further, their best effort of advising on the conditions under which such an attractive number is possible is a shot from the hip. It's a sad situation that Comcast has a monopoly on some areas and in other areas they are seen as the lesser evil.
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Review
#567693 Review #567693 is a subjective opinion of poster.
Service
Comcast Internet Service
Cons
  • Lies
  • Service
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered

Comcast - Strong armed by customer Loyalty department

3.4
Details
I had internet 25 mbps and several months ago the customer service rep told me how I could get basic cable included plus HBO for $3 more plus it would upgrade to 50 mbps. I signed up. I later decided I wanted more channels and I upgraded. But I just can't afford the higher monthly ($120) and wanted to downgrade. I was told by customer Loyalty if I downgraded it would not save me buy $10 a month because now it cost more for what I had before. So I asked to go back down to 25mbps. I was told it no longer existed. I could go down to 6 mbps for the same price I was originally paying for the 25 and he would make sure my wireless no longer worked and I would need to buy my own router. So I bought a router. I then noticed that new customers can get 25. So i called back. Now I was able to get 12 for the old price. but they told me they will charge me more when I downgrade. I asked if they wanted to lose me and I was told I could do whatever I wanted. I downgraded to 12 and will wait several months and upgrade to 25 again for the same price. What a game they play. I will be glad when cell phone companies can compete with unlimited data and then it will be goodbye to comcast.
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Review
#547690 Review #547690 is a subjective opinion of poster.
Service
Comcast Internet Service
Cons
  • Customer loyalty is very rude
Reason of review
Poor customer service
Preferred solution
give me back my old service at the price I was paying since it hasn't gone up to people who have not downgraded.

Comcast in Houston, Texas - THE WORST EVER

3.0
Details
July 10th, 2014 8:35 AM Called in for service Ordered the HD triple play consisting of a 26 channel lineup, extra high speed internet, and a full security system with additional equipment: discussed the fact that I have TIVO and needed cable cards, customer service assured me she would send 2. July 19th Subcontractor shows up. Quickly *** the TIVO; states he doesn’t know how to deal with that, tell us we need to reschedule, he has no cable cards. Call “customer service”, unapologetic, heavy accented lady tells me there are no Saturday appointments – ever. I get frustrated with the language barrier as well as…of COURSE there are Saturday appointments…this WAS a Saturday appointment! Ask for supervisor. Another unapologetic, heavy accented lady says she’ll reschedule us for 2 weeks, Saturday. Fine. Annoyed. But Fine. August 2nd (2 weeks later) Wake up realizing we never got a confirmation call the day before… wait a bit – then call to confirm. Unapologetic, heavy accented “customer service” lady sys we have no appointment. We’ll have to reschedule. Nope, these people are terrible. Highly annoyed. August 4th (nearly a month later) Go into Comcast Store for 1 last time to beg Comcast for service. Nice, seemingly knowledgeable lady reviews the issues we’ve had so far. I ask for a clean slate, new order, from the beginning. Ordered the HD triple play consisting of a 26 channel lineup, extra high speed internet, and a full security system with additional equipment: discussed the fact that I have TIVO and needed cable cards, she assigned me 2, handed them to me, so I would have them when technician shows up. Made new appointment for 3 weeks out – but improved upon that date moving me up to Aug 16th. Better Customer Service leads me to be a little more confident time. Wrong. August 16th, (5 weeks after initially ordering service) Had a confirmation call yesterday – thinking we’re all on track. For morning appointment. Wait around till 11 to call in and check status. I am assured that the tech is coming, just running late – be there by 1:30. Wrong. Call again. He’s later – will be there by 4:30… Aggravated – but I wait some more…On my day off. Been sitting home All Day, WAITING on my DAY OFF. Call again at 4:30 – He’ll be there by 6… at 5:45 unapologetic, heavy accented lady calls me to tell me …they’ll need to reschedule!!!!!!! At this point – I am beyond offended. How disrespectful to ask me to wait in my house all day, fearing that if I leave just up to the corner store, I’ll miss the guy…This is beyond unacceptable and on top of losing the 2 years’ worth of triple play at $159 per month, you have likely lost a customer forever. For the taste of poor customer service lasts long after the sweet taste of pricing or anything else for that matter, is forgotten. Pathetic and a complete disgrace.
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Review
#527362 Review #527362 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Take accountability for scheduling and customer service. Subcontractors are costing you. Either that, or go to ***