Product: Comcast Internet Service Rating: 1 Star Clear all filters (92 of 765 reviews match)
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Comcast - Intermittent Service

1.0
Details
Our electrical contracting business has had intermittent phone/internet service since 9/23/17. We are trying to provide service to our customers without power and also help with restoration in the Keys but our customers can't reach us by phone due to interrupted service. Everyday we call Comcast only to be given the standard scripted apology and that the service will be restored no later than 4PM. We had a service call schedule for today @ 11AM and at 11:39 when we called to get an ETA we were told it was rescheduled due to an outage in the area!!! WTH?!? Then spent 45 minutes on hold to get a supervisor on the phone only to be told that they were working on the issue and they "hoped" to have it resolved by 4PM. Do consumers have any recourse to a service contract that not only is NOT providing service but cost thousands of dollars a day to businesses in the area? We need to do something about the monopolies these companies have.
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Review
#1109422 Review #1109422 is a subjective opinion of poster.
Service
Comcast Internet Service
Cons
  • Lack of service to restore business phones internet
Reason of review
Intermittent service for over a week.
Loss
$100000
Tags
  • Comcast Poor Internet Service
  • Comcast Poor Customer Service

Comcast - Hazel in the phillipines

1.0
Details
9/21/17 - southern florida - post irma - intermittent cable and internet service still today - no service for more than a week during hurricane. I understand, however confused why this company would not reach out to customers in a state of disaster and offer solutions. Instead i am on the phone for an hour arguing with Hazel in the phillipines for resolution. Wells fargo, chase etc have all offered delayed payments. Not xfinity even though their service was the first to fail. When I ask when my contract is up, i am again put on indefinite hold, this time disconnected. Florida is in a state of disaster, as many other territories are, but comcast wants their bills paid on due date regardless of lack of service. This is so unethical. I am disgusted with xfinity. Joy in Boca RN for 27 years Can't wait to terminate your lack of service.
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Review
#1104093 Review #1104093 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Poor customer service
Preferred solution
Full refund
1.0
Details
Comcast is hands down the worst organization I've ever dealt with. No exaguration at all. Have talked too perhaps 4 or 5 different representatives over the past 2 weeks and my billing is a complete mess. Each representative has told me different things and each one...
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1 comment
Hasini
#1372584

Just to put it in perspective, we've had Comcast about 10 years and are very satisfied. It rarely goes down and even then we just call them, they tell us when it will working and it is.

Even then it's only been for short times a couple times a year.

Our Internet connections runs around 85 to 100 Mbps consistently.

It's expensive, we get channels we don't care about like all the services, but we love X1 and will stick with it.

And No, I do not have anything to do with them besides being a satisfied customer.

Review
#1088315 Review #1088315 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Problems with payment

After receiving new modem from comcast, services do not work properely if at all.

1.0
Details
Every since I received my"new modem" which xfinity requires, my service has been going in and out, mostly out. Every time I call, I'm constantly transferred to incompetent employees where I have to not only give them my name address and last 4 digits of my social security number, but I have to repeat what problems I having with their service. I have been on the phone with them almost every time I call for up to 2 hours. Yes 2 hours. and the problem is still not fixed. Even though my services have not worked properly for months, they only credited my account for $30. And the situation is still not fixed. So they are charging me for services that they are not providing which is nothing more than stealing. Also the FCC has allowed xfinity to monopolize the whole Memphis area. Xfinity has been allowed to grow so big that there is no competition. The customer service is horrible. I am always transferred to someone who does not speak English well and I cannot understand what they are saying.`
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Review
#1066282 Review #1066282 is a subjective opinion of poster.
Service
Comcast Internet Service
Cons
  • Xfinity
Reason of review
Bad quality
Loss
$540
Preferred solution
Full refund

Comcast email

1.2
Details
Comcast deleted 11k of my emails. Assured me they were still on the server and would be no problem to restore them. After countless hours on the phone they didn't know why but they were deleted by Comcast and they are forever gone. I am really screwed now and Comcast does not care at all about this. Monopolies do what they do. Need regulation here is my feeling.
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Review
#1053100 Review #1053100 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Poor customer service

Comcast - Spotty service.

1.3
Details
If you love having your internet go out at least once a week this provider is for you. I consistently have issues when the weather is perfectly sunny and clear. But don't call and ask them if there is an issue with service in your area because they will attempt to offer technical assistance at your house rather than checking to see if there's an outage in the area (true story).Meanwhile, I always have my 10 basic cable channels that they charge me for and the additional 10 dollar fee on top if my traditional bill for some mysterious fee. In comparison, this is the worst internet service I've ever had, hands down. And that is compared to ATT, Time Warner, and even other branches of Comcast in other states. Can I please get consistent service!
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Review
#1047566 Review #1047566 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Bad quality
1.0
Details
Comcast called my mother a liar. There was a payment plan in place and a set deal. They reneged upon the deal and want $200. So moms got to go on site to work and comcast is full of morons. As if their price gauging isnt enough, the internet is spotty at best, their...
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1 comment
Anonymous
#1328880

Pay your bill and maybe you won't have a problem... just sayin

Review
#1046727 Review #1046727 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Bad quality
1.0
Details
I have never been offered or provided any credits for down time. Service drops at least once a day. I reported to the FCC, was assigned a Comcast person who said she'd call me back, and hasnt. She gave me a phone number that has no voice mail. Patricia at 212 731...
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1 comment
Anonymous
#1328891

I talk to people all day long that talk about all the money they are losing because they work from home or have a home business but they have a residential accout. Get a business account

Review
#1042827 Review #1042827 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Bad quality

Comcast - Wow! Amazing service!

1.0
Details
I really hope you're happy with yourselves, you have probably the worst internet service I have ever witnessed. I sincerely hope and pray that you all stop what you're doing and find something else to do. Have a wonderful night (surprised that this wasn't helpful? Now you know how we all feel)
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Review
#1041736 Review #1041736 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Bad quality

Comcast Internet Service Review

1.3
Details
My internet does not work properly. Been through two chats and phone calls. I AM WILLING TO PAY GOR A SERVICE CALL!!! They are no help. I'm probably going to cancel and pay the penalty...they don't care. They win ...I lose...for now.
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Review
#1036328 Review #1036328 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Bad quality